PriceRunner > Broadband > Reviews
  Review by Graham, submitted 01/12/06.
How long have you used this internet service?More than 3 months
Which other internet services have you used?AOL, Virginnet, Esso Free Service, AOL
How easy is it to install the service?4 / 5  4 / 5
How good and easy to reach is the customer support?3 / 5  3 / 5
How good value for money is the service?2 / 5  2 / 5
How often is the service out of order?4 / 5  4 / 5
Is it possible to play Internet games (with respect to speed and ping)?4 / 5  4 / 5
Does the actual connection speed correspond to the specifications?No
What is positive?Free Firewall Software and very good Anti-Virus and Spam protecion.
What is negative?Lose my connection loads of time each week, Customer Help is anything but help. The Silver Package should be 1mb download but never get it. I seem to have an average connect speed of about 2 /3rds what it should be.
SummaryI am looking at other Broadband deals at the moment and planning to change to a new service soon.
Overall rating3 / 5  3 / 5

  Review by Gkemb, submitted 22/05/06.
How long have you used this internet service?More than 3 months
Which other internet services have you used?Wanado, ukonline, onetel
How easy is it to install the service?5 / 5  5 / 5
How good and easy to reach is the customer support?4 / 5  4 / 5
How good value for money is the service?4 / 5  4 / 5
How often is the service out of order?4 / 5  4 / 5
Is it possible to play Internet games (with respect to speed and ping)?4 / 5  4 / 5
Does the actual connection speed correspond to the specifications?Yes
What is positive?A complete package with upto date anti-spyware and mcafee personal firewall all included, ease of use from beginner to experienced surfer!!!
What is negative?Faster speeds are quite pricey compared to other suppliers!
SummaryGreat, easy to use internet access with all the added security benefits
Overall rating4 / 5  4 / 5

  Review by ron, submitted 02/04/06.
How long have you used this internet service?More than 3 months
Which other internet services have you used?none
How easy is it to install the service?4 / 5  4 / 5
How good and easy to reach is the customer support?3 / 5  3 / 5
How good value for money is the service?3 / 5  3 / 5
How often is the service out of order?3 / 5  3 / 5
Is it possible to play Internet games (with respect to speed and ping)?3 / 5  3 / 5
Does the actual connection speed correspond to the specifications?Yes
What is positive?a quick simple sytem to access the internet
What is negative?cannot use router on basic silver plan. have to upgrade to more expensive gold.
i only use the net occasionally but want the freedom in the house to "wander" from room to room with my laptop.
cannot do with this packaage even tho' laptop supports WIFI.
clearly not designed for occasional user
V disapointing
SummaryOk if you downlaod or use net a lot. not good deal for occasional user
Overall rating2 / 5  2 / 5

  Review by ajibola, submitted 15/01/06.
How long have you used this internet service?More than 3 months
Which other internet services have you used?video service , music service
How easy is it to install the service?4 / 5  4 / 5
How good and easy to reach is the customer support?5 / 5  5 / 5
How good value for money is the service?5 / 5  5 / 5
How often is the service out of order?4 / 5  4 / 5
Is it possible to play Internet games (with respect to speed and ping)?4 / 5  4 / 5
Does the actual connection speed correspond to the specifications?Yes
What is positive?no download limits !!!!!!!. Even the so called 'BT BROADBAND' can't boast of havind that , and it'sonly £17.99 a month. I have been using it for more than 12months now (my contract has expired ) but I am still intent on using their service as long as BT has a download limit .
What is negative?they don't reward thier customers for staying with them for a long time !! ha ha
SummaryConnection : very good
Customer Service : good
speed : good
Overall rating4 / 5  4 / 5