Which similar products have you used?

Hotpoint WM

Summary

Bad unit quality, worse customer service.

How long have you used the product?

More than 3 months

What are the strengths?

At first unit looked fabulous, matched my kitchen lovely and had a nice big drum, but it wasn't long before the honeymoon ended and the unit gave me problems.

The unit immediately started giving me problems with the wash. Half the time when I try and do a wash, the cycle does not finish due to balancing errors, and the unit can take 4-5 hours to complete a regular wash. Customer service at LG has advised me this is normal unit operation and that it cannot be fixed.

After owning the unit three months, the unit now has had the bearings go and the repair process has been a disaster. When the repair was booked, the job was passed to a third party who were unable to locate an engineer in my area. After repeated calls to the support desk, an engineer was located, a mere 14 days after reporting the fault. When the engineer showed up, without parts, he advised me that the unit would have to be taken to shop for a week to fit and test the bearings. All in all, the repair took 27 days, f