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Asda > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Sally Worth, submitted 08/07/08. |
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| Quality of retailer website |  5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering |  4 / 5 | | Summary | I ordered Mario & Sonic at the olympic games. It was the first time I have used online for my games purchases from asda - I was quite happy with the speed that the item arrived in and the e-mails. The item was dispatched in 1 day and arrived 2 days after. I would use them again and did not experience any real problems - I would recommend them to anyone to try. | | Do you recommend this retailer? | Yes |
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| Review by , submitted 10/06/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 4 / 5 | | Summary | I ordered Mario and Sonic from the Asda website because it was one of the cheapest and they are a reputable company. Firstly i thought the website was very easy to use and game was available and in stock. It arrived within 4 days from ordering and i received a number of e-mails confirming the status of my order. I would definitely recommend using Asda. | | Do you recommend this retailer? | Yes |
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| Review by denise ann cronin, submitted 21/05/08. |
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| Quality of retailer website |  3 / 5 | | Standard of service - items in stock | 3 / 5 | | Quality of sales service and warranty |  1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | I was a mug, and didn't heed the advice about avoiding ASDA at all costs. The 'toaster' arrived when it was supposed to..except that it wasn't a toaster; it was a hand held blender. When I phoned to tell them what had happened the customer 'service' was appalling. The woman told me in a very snappy manner that there were no more in stock and that the blender would be collected from me the following day. No apology. No explanation (or exclamation) about the ineptitude of the sales team. PATHETIC. Don't make the same mistake as me - avoid ASDA. | | Do you recommend this retailer? | No |
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| Review by Mike, submitted 15/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | PS3 Fight Night Round 3 - £50 on play.com and in store at Woolworths. Picked up for £17.93p from ASDA online. Excellent service throughout, arrived in agreed timescale. Cancelled one game straight away and was updated and debited straight away. Definitely recommend and use again for PS3 game purchases. | | Do you recommend this retailer? | Yes |
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| Review by ian, submitted 27/03/08. |
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| Quality of retailer website |  2 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 2 / 5 | | Standard of service - ordering | 3 / 5 | | Summary | I ordered Big Brain Academy for Wii. After 3 weeks, I decided to chase order. Each part of ASDA.COM is independant of the others and cannot access their data, and was given the run around. Eventually I was told that it would be sent on the 4th week. Then I get an e-mail saying that they wont be sending as is out of stock with their partner. I ring- no one knows whats happenning, but no I cannot pick one up from the shop, and someone will ring me back. Needless to say, no one rang, but I have today (week 6) been e-mailed to say it should be with me in the next week. Based on my experience - avoid using ASDA.COM if you are in any sort of need of the thing within 8 weeks. There will have to be a significant price saving before I shall use again. | | Do you recommend this retailer? | No |
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| Review by Neil, submitted 26/03/08. |
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| Quality of retailer website | 1 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | ABSOLUTE HORROR STORY TRYING TO BUY FROM THEM.
Ordered on line item, shown as in stock, deliv given as 2-4 weeks. No sign of item after 7 weeks. It was for daughters 10th birthday, never arrived. Only saving grace is they cancelled it instantly at my request, but no offer of apology or compensation.
Good store to shop at but AVOID AT ALL COST ONLINE. | | Do you recommend this retailer? | No |
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| Review by , submitted 13/03/08. |
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| Quality of retailer website | 1 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | TAKE MY WARNING. If you are buying a game or poular CD when the Asda web site says in stock what they really mean is and I quote from their customer service telephone number "Our web site stock levels do not keep up with the orders placed so although our site says in stock it may well not be". Then you will be in the situation to wait until they get more stock or cancel and have wasted your time all to save maybe a pound or two. USE SOMEONE ELSE FROM THE START. Me I have used them once and shall never again. | | Do you recommend this retailer? | No |
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| Review by Carl, submitted 02/03/08. |
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| Quality of retailer website | 1 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | Shocking service, incompetent staff. If you encounter a problem they dont want to know, useless. AVOID AT ALL COSTS | | Do you recommend this retailer? | No |
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| Review by Andrew Robinson, submitted 19/02/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 2 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | Asda is a company that I thought would have a good customer service policy, about how it supplied goods to its customers. I think at its stores they have overall a good reputation, but be warned there internet service is not so good. I ordered a Play Station 2 game for my Son, just after christmas, and 6 weeks on I am still waiting. I have received several of the same written emails (automated) but no goods. So my warning to you, is do not use this companies web site for any thing you require urgently, but go to there stores or use preferably one of there competitors.
| | Do you recommend this retailer? | No |
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| Review by Rebecca Parker, submitted 17/02/08. |
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| Quality of retailer website | 1 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | Ordered a fridge which still hasn't turned up after 5 weeks, originally I was told 1-2 weeks! I have to do all the chasing and they are slow to respond to emails.
I have now ordered from another company and it's coming next Wednesday:
http://www.internetkitchenappliances.co.uk/popular_searches | | Do you recommend this retailer? | No |
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| Review by Fiona, submitted 01/02/08. |
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| Quality of retailer website | 3 / 5 | | Standard of service - items in stock | 2 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | I ordered a Nintendo DS game for my neice at Chritmas. I ordered it well in time on the 5th November. They advised the item would be mailed by 12th December.
It never arrived and I got fairly useless daily updates, with the final update telling me they cancelled the order because it is no longer available. This game is still on their website and you are still able to order.
Just a small example of how not to operate a retail site.
Massive thumbs down from me.
| | Do you recommend this retailer? | No |
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| Review by Anonymous member, submitted 21/01/08. |
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| Quality of retailer website | 3 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | When ordering from this site they showed items in stock but after several days they sent out a standard email saying no stock was available. After contacting by email they sent the same reply out again. Word for word. The only differance was the name at the bottom. After another Email asking for a detailed explanation we recived yetanother email. You guessed it. Word for word the same as the first two emails. After contacting via the phone line the quailty of service from the operative left a lot to be desired. Come on Asda dont try to sell stock you dont have. Just tell the truth and some one may belive you in the future, but not me any more. You only have one chance to make a good first impression on your customers. I think Im just the latest in a long line that hasn't been impressed. | | Do you recommend this retailer? | No |
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| Review by MR MASTERS, submitted 14/01/08. |
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| Quality of retailer website | 3 / 5 | | Standard of service - items in stock | 3 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | Received the wrong game which I returned to Asda. Still yet to refund my postage and are extremely slow at replying to emails. Pay more and buy from somewhere else. | | Do you recommend this retailer? | No |
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