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Total Digital > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Richard Fothergill, submitted 30/06/08. |
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| Quality of retailer website |  4 / 5 | | Standard of service - items in stock |  5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I had seen a couple of poor reviews for Total Digital on here but opted to risk it because of the very cheap price being offered.
Just like I thought, there was nothing wrong with Total Digital at all. The transaction went through very smoothly.
I can definitely recommend. | | Do you recommend this retailer? | Yes |
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| Review by , submitted 10/06/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Hi, I think this company are a fantastic no nonsense business. I bought a panasonic TH46PZ85B PLASMA TV as well as a home theatre system, placed my order on thursday and received the goods on tuesday. I got a defined delivery slot between 11.30 am and 1, the van arrived at 12.30, all goods in perfect condition. I dont understand the other bad reviews on this board, if you want to pay too much for your stuff and you want flawless customer service then buy your stuff from harrods. If you want great prices then use this company. | | Do you recommend this retailer? | Yes |
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| Review by JIMMY ENGLAND, submitted 21/05/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | The service from this retailer is second to none.delivery fast(3 days).customer service excellent.i would recommend this retailer to anyone.the best of the best.if you need to phone the shop,they deal with your request immediately.the delivery staff installed my television and made sure it was working before they left.i would shop there and will shop there in the future.well done and thankyou. | | Do you recommend this retailer? | Yes |
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| Review by j68, submitted 06/04/08. |
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| Quality of retailer website |  2 / 5 | | Standard of service - items in stock |  1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | I wish I'd read the reviews here before trying to deal with these people, I can confirm they have an appalling lack of customer service.
I placed my order, it was accepted and I waited for them to call me. Nothing. After 3 working days, (the time their website says it will take to deliver) with no contact from them, I called their number. They said (not particularly politely) that my item was now out of stock but, on order, and that they would ring me at the end of the week to arrange delivery. Again I waited, no one called. Then late on Friday night, over a week after I ordered, I received an abrupt e-mail (much like the others mentioned here) which said my order had been cancelled because they couldn't get the item and suggested ordering the newer (more expensive) model. Why didn't they tell me this at the beginning of the week when I rang them to ask?
Since, thanks to them wasting my time, all the good offers on my item are now gone, I have to start the process of looking for a new TV over again. A very frustrating experience. | | Do you recommend this retailer? | No |
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| Review by katarina, submitted 12/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | despite these reviews i went ahead and ordered a dvd player, it was a great price and the service was excellent! it shows how some review writers are not very appreciative of companies like the one in question that work on a low profit margin. dvd was delivered next day and the service as i said before was second to none! definitely recommend! go for it! | | Do you recommend this retailer? | Yes |
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| Review by R Kemp, submitted 11/03/08. |
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| Quality of retailer website |  3 / 5 | | Standard of service - items in stock | 3 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | Shocking communications and rude customer services. Avoid! | | Do you recommend this retailer? | No |
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| Review by JimA, submitted 29/02/08. |
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| Quality of retailer website | 2 / 5 | | Standard of service - items in stock | 3 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | A terrible experience. This retailer promised to refund me for returned goods but instead took an unauthorised payment 2 months later from my account. They ignore my emails and I have had to get my bank involved and take legal advice. Please let Trading Standards know if you have similar problems so that they can take action against rogue traders like this. | | Do you recommend this retailer? | No |
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| Review by Very Disappointed, submitted 13/02/08. |
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| Quality of retailer website | 3 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 2 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | I ordered a 42" Plasma online last week. The website and confirmation clearly said it was IN STOCK and would be delivered in 1 to 3 workings days. I noticed online that the status of my order had changed on the 3rd day and phoned them to confirm it was on it's way. I was told to expect delivery "tomorrow or the day after". On the 5th day there was still no sign of it and I called again to be told "sorry that model is out of stock at the moment". Order has now been cancelled! Terrible service. | | Do you recommend this retailer? | No |
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| Review by Louise, submitted 12/02/08. |
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| Quality of retailer website | 3 / 5 | | Standard of service - items in stock | 3 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | I had to return an item to this company and was advised a refund would be processed on receipt. Two weeks after they received the item a refund had not been made so I called again and they advised they would refund immediately. Two weeks later the refund had still not been made and again they advised they would refund immediately. It is now 6 weeks since the item was returned and still no sign of a refund. To date I have made 7 calls each time they have advised they would call me back and have not done so on any of these occasions. Do not use under any circumstances. | | Do you recommend this retailer? | No |
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