PriceRunner > Martin Dawes > Reviews

Martin Dawes - Information
	Information	Reviews	Products

Details on the retailer Report errors and make suggestions

Customer Satisfaction Evaluation

Store ratings Aspect Rating     Overall purchase experience 4.6 / 5 747 reviews

Customer certified     Excellent   Good   Average   Below average   Poor The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products. Please note that the average rate is based on the last six months and the number of reviews from when the survey went live. Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read more

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/04/08.

Overall rating Comments xcellent all round service, excellent product at a very competitive price, managed to deliver on a Saturday as I requested, delivery men friendly, helpful and on time. Thank you Martin Dawes and I'll definitely shop with you again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/04/08.

Overall rating Comments I was advised of Thursday delivery, wife took day off work. Didn't arrive. Wife p*ssed off - thanks for that! Tried to deliver friday but no one at home! I had to drive 38 mile round trip to Livingston on Saturday morning to pick it up! So much for free delivery. PS Courier info says Edinburgh branch, address is Livingston and the telephone number is Glasgow - confusing!!!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/04/08.

Overall rating Comments Speedy and professional service. Plus a very good price. Would recommend and will purchase from them again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/04/08.

Overall rating Comments They didn't show any problems with stock availability on the website. "a member of staff will call you soon to arrange collection" Soon was 3 or 4 days. The product wasn't available for another 8 days after that, yet my card was charged on day 1. Poor.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/04/08.

Overall rating Comments Very happy with the product and it meets my needs entirely. I bought from Martin Dawes after reading a recommendation on Amazon and also that Hughes Direct, who I had bought from when I lived in Edinburgh, said thay would not deliver to my address in Caithness. A position I find difficult to understand. There was a problem with the carrier in that he couldn't find my address at first, so it might be an idea to provide them with a contact number as some other suppliers do. All in all though ***** rating.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/04/08.

Overall rating Comments very easy to order, television perfect very fast delivery first time used Martin Daws and very pleased would use again and definitely recommend to others

Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/04/08.

Overall rating Comments Excellent product at a great price. Delivered very quickly and on the date promissed.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/04/08.

Overall rating Comments product seems ok, but I am still wrestling with the instruction booklet and hoping all will be well. regards don nicolson

Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/04/08.

Overall rating Comments My only issue was around delivery - the item was only delivered today despite showing as in stock when ordered a week ago - and only seemed to be prompted by me sending a chasing email. I would have expected to have heard sooner.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/04/08.

Overall rating Comments Havent decided on PVR product yet as I find connecting up a difficulty for the time being.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/04/08.

Overall rating Comments Very good is all i can say, cant burble on for 50 words, would be here all day and i need spell check and this 'aint got it!! there you are thats 28 words and i am now starting to get really bored as i am sure you are!! just one more and there we have it!! love as ever robin

Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/04/08.

Overall rating Comments No email as promised about delivery date - not home first time. No copy of invoice as promised required for Sony guarantee Peter Davis 18 April 08

Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/04/08.

Overall rating Comments Product was delivered with a mounting kit missing. When I informed Martin Dawes, they promptly shipped me a new product in exchange for the incomplete product. Excellent response, which has cooled my initial annoyance. The new product is working well.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/04/08.

Overall rating Comments Searching the product & ordering online was very easy. Follow-up call to check for the identity & authenticity of the person who placed order gave me more confidence in Martin Dawes. Overall I'm very happy with Martin Dawes.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/04/08.

Overall rating Comments I found the process of buying from your web site stress free , the goods arrived when you said they would, and best of all we got a very good deal on price !! Thank You

Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/04/08.

Overall rating Comments No tracking number suppplied

Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/04/08.

Overall rating Comments Great price and service. The postive reviews were the final reason I chose MD rather than go to someone unknown who may have been a bit cheaper. Only negatives are that the delivery took longer than I expected and it's a shame the courier company doesn't even guarantee a.m. or p.m. for the delivery - the delivery driver was very helpful and friendly though.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08.

Overall rating Comments Very impressed that within an hour of ordering the product we were contacted by telephone to explain that although the television we had ordered was currently out of stock, they were expecting another supply by the end of that week and giving us a date when we could expect to receive it. This information was extremely accurate. Generally we were kept very well informed about delivery of the product both by telephone and email and we would recommend Martin Dawes to other people both for this reason and the fact that the television we purchased was a very good price and the description of the product was very detailed and accurate.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08.

Overall rating Comments Disappointed in that the person delivering my TV was not able to set it up and that it would cost extra for the set up service. Something I have never experienced when buying locally. The documentation is virtually unreadable as the print is so small. However once I got it all running with the help of a friend I'm quite pleased with my purchase.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08.

Overall rating Comments The website is easy to navigate and contained sufficient information for me to cofirm that the product (an LCD TV) had the right specifications for my mther in law. It was sufficiently lower in price than my preferred store, although the store gives a free 5 year warranty compared with just 1 year from Martin Dawes The payment process was clear and I was pleasantly surprised at how quickly the order arrived. I cannot comment on the customer service as I did not have any need to use it

Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08.

Overall rating Comments Very good. Originally tried to purchase through 24/7 Electrical, but after a month of delays and no one answering my emails I cancelled and chose Martin Dawes instead. Quick and on time delivery. Even got the product a little cheaper. Would use Martin Dawes again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/04/08.

Overall rating Comments I was a little apprehensive about ordering a tv via the internet but the tv arrived a couple of days after I ordered it and on the day the email said it would. Overall, a very good shopping experience.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/04/08.

Overall rating Comments excellent, although the box was battered when i picked it up but that was the delivery company's fault not yours

Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/04/08.

Overall rating Comments Very good price for the item I bought (Humax PVR), quick delivery (I was able to request the delivery day which was great), good communication via e-mail, overall very happy! Mrs Burton, Buckinghamshire

Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/04/08.

Overall rating Comments Straight forward purchase. Item was in stock at a discount price including free delivery.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/04/08.

Overall rating Comments Generally very satisfied, but it would have been nice to have received emails confirming purchase and despatch. Product arrived quickly. Thank you.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/04/08.

Overall rating Comments previous email sent to martin dawes regarding ex service it could not have been a better service many thanks denware

Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/04/08.

Overall rating Comments Ordered a product and payment was taken but after over a week with no contact I phoned Martin Dawes and left a message which wasn't returned. I then phoned again to be told that my item was out of stock and was now discontinued so was offered a refund. Very annoying!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/04/08.

Overall rating Comments Good price and excellent quick delivery.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/04/08.

Overall rating Comments no problems so far, but have yet to install the set top box

Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/04/08.

Overall rating Comments Martin Dawes contacted me a gave me a delivery time that was not suitable. I contacted them and changed this with no fuss. A simple thing, but no hassle.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08.

Overall rating Comments VERY PLEASED WITH BUYING EXPERIENCE . WHY BUY ANYWHERE ELSE.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/04/08.

Overall rating Comments delivey co. should be changed.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/04/08.

Overall rating Comments An excellent purchasing experience at every turn. Highly recommmended!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 04/04/08.

Overall rating Comments Entirely hassle-free purchase, the product conforming to on-line description. Future purchases of similar equipment will depend, as of this purchase, on the competitiveness of the quote. However, I am encouraged to favour Martin Dawes by the experience of this, my first purhcase from this company.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/04/08.

Overall rating Comments Martin Dawes was able to supply the product at the best price I could find on the net or in stores with very reasonable postage charges. Delivery was quick and efficient, and we are very happy with the product. Overall, Martin Dawes provided a very impressive service. I would definitely recommend it.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/04/08.

Overall rating Comments I did not get notified on my delivery 4 days afer I placed the order. I specified saturday delivery but this was ignored & no one from Martin Dawes contact me about suitable alternative but just dispatch the good anyway. The delivery time did not suit me as I work 9-5 Mon-Fri. The customer service personnel I spoke to on the phone was so unhelpful that he gave me an impression MD were not bothered about my dissatisfaction. I thought perhaps they were not bothered about my custom so I cancelled my order & am going to but the good from another retailer who cares about their customers.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 31/03/08.

Overall rating Comments I was particularly impressed with Martin Dawes' communication. It's so rare these days to receive an email informing the purchaser when and where their goods are expected to arrive, so I was pleasantly surprised to receive such an email. Then, better still, the goods actually arrived when and where I was told they would! Thank you.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/03/08.

Overall rating Comments Delivery on time,item is very good except for compatability issues not warned about[will not download to windows vista]

Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/03/08.

Overall rating Comments Good overall experience as this was first purchase with Martin Dawes, easy to order, delivery as stated. I had to leave the house for half an hour on the day of the delivery and sods law the delivery man came. He left the goods with a neighbour but did not leave me a note to say what he had done with my goods. Not good at all!!!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/03/08.

Overall rating Comments absolutely first class service from this company,lowest price on the web, delivered next morning, brand new stock not graded stock, no tracking service but no need to track their excellent customer service on a freefone number deals with any enquiry. I recommend martin dawes.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08.

Overall rating Comments Very happy with product and the sevice I recieved.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/03/08.

Overall rating Comments after a small blip with a 15" finlux that was sorted out very quickly, l placed this order for delivery to another site, expecting difficulties but was over the moon when everthing went to plan and goods delivered on time. An exceptional service and product choice and unbeatable price (Yes l tried all the high street electrical dealers, tesco and amazon, they could not touch Martin Dawes) Recommend to anyone.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/03/08.

Overall rating Comments in my efforts to support local traders I isited the shop at warrington gemini to buy the sony I wanted. The shop was 200 gbp over the iternet price of martin dawesnet. they could not offer me the same price and said his hands were tied. so i went home bought it on the internet and after a couple of helpful tel calls from support arranged to colect at the shop saturday. on arriving at the shop i showed the person the email as advised. he checked if it was in the shop advised me it was not there gave me the piece of paper bck put his hands in his pockets and walked off advising me it was nothing to do with them, different company. i was shocked and asked well where is it. relucatantly i must say he gave me the number of 0800 upstairs office who came to help me and a very helpful chap advised me that it was not here and still at the depot at winick roundabout. off i went thoroughly dissatisfied with my shopping experience with martin dawes. next time - comet ! AFTER TEACHING BUSINESS FOR 3 YEARS AT THE LONDON BUSINESS SCHOOL,ruinning a 200 staff biotech in the UK ,germany and sotuhern california I can say with some experience and conviction that my overall experience of MD was very poor and my impression is that you have a bunch of very miserable demotivated staff from showroom to warehousing that need urgent retraining unless you wish sales and profits to fall !!

Showing: 51 - 94

Pages: « Previous page  1  2