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Dixons > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Geoff, submitted 27/06/08. |
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| Quality of retailer website |  4 / 5 | | Standard of service - items in stock | 4 / 5 | | Quality of sales service and warranty |  1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | I ordered a TV from Dixons. This morning it arrived with a hole in the box
and damage to the screen - thanks to DHL/UK Mail. Samsung are blaming
DHL/UK Mail for throwing the TV about. DHL/UK Mail say that's how the box
was when they put it in a mail bag! Why would they send out something they
knew was damaged?
Dixons refused to exchange the TV or collect it today, the best they could
say was "one day next week any time between 8-30am and 5pm" which is crap.
I had to ask for a refund as they couldn't give a delivery date for a
replacement, I would have been waiting a further week at least. Absolutely
nothing to speed up the process from customer services.
The refund is also going to take 5 days to process which is unacceptable.
Dixons refuse to exchange the TV. They refuse to take the broken one away
at the same time as delivering a new one.
The fault is with Samsung UK really. The TV is surrounded at each corner by
polystyrene blocks, but there is nothing to stop the front or back of the
box being pushed inwards against the screen. I would avoid Samsung products
unless you are certain they are only being delivered by Dixons staff.
Dixons will NOT exchange products if they are delivered by UK Mail/DHL.
They make you wait while they gather interest on the money you have paid -
which is quite a good little scam.
I have left a note in the box, so the next unlucky customer Dixons scams
will find it and see they are not the first person the same TV has been sent
to.
The pictures are here -
http://img155.imageshack.us/my.php?image=86669758bj7.jpg
The red thing is the bag that it arrived in. I knew as soon as I looked
that there was going to be a problem.
Closeup of the damage to the box -
http://img155.imageshack.us/my.php?image=49953434tr1.jpg
Other marks over the box -
http://img155.imageshack.us/my.php?image=66520669iq6.jpg
Looking inside, on the underside of the flap which is closest to the
screen -
http://img180.imageshack.us/my.php?image=11390606jk3.jpg
Looking in to the box that Samsung UK say is sufficient to protect the LCD
screen -
http://img187.imageshack.us/my.php?image=86720607ao2.jpg
Obviously it isn't suitable and they must know it.
See the hole in the thin material which is more of a dust cover? Something
has
either fallen on the box and gone through, or it has been pushed against
something
by DHL/UK Mail.
Damage to the LCD panel shown below. There are four lines that radiate
outwards
from the point of impact by about 8 inches. They are a different shade of
black so
not possible to see clearly in this picture.
http://img187.imageshack.us/my.php?image=16568313pl5.jpg
Thanks Samsung UK for providing rubbish protection -
http://img180.imageshack.us/my.php?image=85071234jr2.jpg
Thanks also to DHL/UK Mail for throwing the TV about, also
thanks to Dixons who *REFUSED* to exchange the TV for a
new one. They said they couldn't guarantee the next one wouldn't
arrive the same way due to the poor packaging from Samsung.
Samsung state their packaging protects the TV!
So it's one company blaming the other and I'm having to wait a week
for a refund!
Avoid Samsung TVs until they address this problem or you can collect it
yourself.
| | Do you recommend this retailer? | No |
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| Review by Kevin Chrimes, submitted 23/06/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock |  3 / 5 | | Quality of sales service and warranty |  2 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | Ordered Optoma HD65 as website stated it was in stock. Received phone call several days later saying they didn't have it in stock even though their website continued to show it was in stock.
The even informed me they had taken the money from my account despite the fact they had no goods to sell me. Obviously they don't have their service standards up to scratch. | | Do you recommend this retailer? | No |
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| Review by Matt Law, submitted 14/04/08. |
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| Quality of retailer website |  5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Dixons plus pricerunner equals success.
I recently bought a Sony LCD tv from Dixons, I knew the one I wanted (KDL-32d3000) and had been checking the prices on this pricerunner for some time. I wanted to buy from a retailer that I could trust, but logically get the lowest price possible. Dixons were by no means the lowest listed price, however their price promise is to match ANY internet retailers price as long as it is the same product and in stock at the retailer selling it for lower.
I was a bit dubious about this price promise to be honest, and made a list of all 20(ish) internet sites selling it for lower than Dixons by searching on pricerunner. I phoned Dixons, ready with my list of sites as I was expecting there to be a catch, the guy asked for the first internet site, he checked it and straight away confirmed that they would match the price - £55 less than the price on their website.
So I got it for the same price as the cheapest price listed on pricerunner, and from a retailer that I trusted rather than one I had never heard of / used before.
Further more, the tv arrived when they said it would, no hassle whatsoever and it is absolutely fantastic, better than I could have expected. I will definitely be using this tactic again... next stop Sony DVD recorder! | | Do you recommend this retailer? | Yes |
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