Jessops - Information

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NameJessops
Rating & reviews Retailer Rating: 3.3 / 5 2 reviews
Retailer Web PageGo to store Go to store
Head Office AddressJessops House, Scudamore Road, Leicester, England, LE3 1TZ
Telephone0800 083 3113
Telephone OrderYes, 0800 083 3113
Refund PolicyYes
Payment OptionsCredit card, debit card
DeliveryFREE DELIVERY We offer free delivery on all orders over £99. This delivery will be made by Initial City Link within 5 working days (for items in stock). You can track your order online during this time to find a scheduled delivery date. Orders under £99 will be subject to a charge of £3.95 (for addresses in mainland UK) for our standard carrier delivery service (up to 5 working days, if items in stock).
Return PolicyYou may return a product unopened and in original condition within 30 days, for a refund or exchange
GuaranteeFrom 1 year (depends on product)
Pay by InstallmentYes, at stores only
Cost of DeliveryNEXT WORKING DAY DELIVERY We offer an upgrade to next working day delivery* for just £3.95. This applies to items in stock, on orders over £99 placed before 5pm Monday to Friday. These orders will be despatched for delivery the following working day. Orders under £99 can also be upgraded to next working day delivery* for just £5.95 (for in stock items, on orders placed before 5pm). ROYAL MAIL 1ST CLASS POST Selected items qualify for our £1.95 Royal Mail 1st Class Post delivery, which takes 2-3 working days. Please see product pages for details.
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Customer Reviews

Overall purchase experience
3.3 / 5
3.3 / 5
Based on  2 reviews

Average Ratings

Quality of retailer website
4.5 / 5
4.5 / 5
Quality of sales service and warranty
3.0 / 5
3.0 / 5
Standard of service - ordering
3.5 / 5
3.5 / 5
Standard of service - items in stock
2.0 / 5
2.0 / 5
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Zikiz submitted 10/06/08
Quality of retailer website
4.0 / 5
4.0 / 5
Standard of service - items in stock
1.0 / 5
1.0 / 5
Quality of sales service and warranty
1.0 / 5
1.0 / 5
Standard of service - ordering
2.0 / 5
2.0 / 5
Summary

My advise to NOT TO HAVE ANYTHING TO DO WITH JESSOPS ONLINE! Be aware! I ordered camera Nikon D300, Money were taken same day, 21 days later, nothing delivered! Instead every time I enquire about my shipment by email, they ignoring (simply no answer) even worse when calling them, they would tell most unbelievable lies so that you feel insulted and humiliated. (A lie Nr1.tomorrow we will resend our shipment, Lie Nr.2 Next week we will resend our shipment, Lie Nr.3 we have difficulties to contact our warehouse, to find out about your shipment (this one is funniest:)isn't it)) Oh and sure this one, when requested to give shipment tracking number, they give false numbers, that have nothing to do with your shipment! Will they refund??

Do you recommend this retailer?
No
Review by ${author} submitted 19/05/08
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
3.0 / 5
3.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Standard of service - ordering
5.0 / 5
5.0 / 5
Summary

I would certainly deal with Jessops again.Very nice to be able to go into a shop and get the FEEL of a camera before purchasing one,easy to order on line and Track your order. Web Customer Suport is Excellent, Shop staff Excellent.W Spalding

Do you recommend this retailer?
Yes
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