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Digital Empire Online > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.5 / 5 | 304 reviews | | Likelihood to buy again |  | 4.1 / 5 | 300 reviews |
| Aspect | Rating | | | | Ease of placing the order | | 4.2 / 5 | 303 reviews | | Product selection and availability | | 4.2 / 5 | 291 reviews | | Product information | | 4.2 / 5 | 301 reviews | | Price | | 4.4 / 5 | 302 reviews | | Website performance | | 4.3 / 5 | 301 reviews | | Payment options | | 3.9 / 5 | 301 reviews | | Delivery options | | 4.1 / 5 | 242 reviews | | Delivery & handling charges | | 4.6 / 5 | 262 reviews | | Customer support | | 3.9 / 5 | 108 reviews |
| Aspect | Rating | | | | Availability of product you wanted | | 4.4 / 5 | 303 reviews | | Order tracking / status information | | 3.8 / 5 | 277 reviews | | On-time delivery | | 4.1 / 5 | 300 reviews | | Product met expectations |  | 4.8 / 5 | 275 reviews | | Customer support | | 3.8 / 5 | 230 reviews |
| | | Customer certified | | | | Excellent | | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/06/08. |
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| Overall rating | | | Comments | There was a problem paying with an American Express Card which left us unsure if the transaction had gone through - it had not. The re-order was o.k., but the message when one has placed an order and the follow up email are not very friendly. Certainly not one of the best e-commerce sites I have used. The delivery confirmation phone call is a nice touch. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/06/08. |
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| Overall rating | | | Comments | Time taken from placing the order to delivery was fantastic. However, delivery was a complete fiasco, please call (0870 904 6177) if you want more details
I’ve ordered from Dixons online and delivery was fantastic, they phoned to confirm delivery day, then the day before to confirm delivery time. On the day the driver phoned to confirm that he was on route and expected delivery time.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/05/08. |
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| Overall rating | | | Comments | Not had time to unpack and use the item hence the 2 don't knows. John Davis |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/05/08. |
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| Overall rating | | | Comments | VERY PROFESSIONAL AND PROMPT SERVICE/RESPONSE |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 04/05/08. |
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| Overall rating | | | Comments | Supplied and selivered exactly as planned |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/04/08. |
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| Overall rating | | | Comments | briliant |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/04/08. |
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| Overall rating | | | Comments | Very good service and the product is exactly what I ordered. Works fine and was a good price. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/03/08. |
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| Overall rating | | | Comments | Before ordering I telephoned and was assured the item (37" sony tv)was in stock and would be delivered in 3 working days. I therefore ordered online on the same day - 14 March. 2 days before delivery was due (19 March)I rang and was informed it would be a day late (20 March). The day before it was due I rang again only to be informed that they were still awaiting stocks - therefore I had been conned into ordering by being told a lie on the telephone (ie it was in stock when it wasn't). I emailed them explaining my unhappiness but never got a reply. After a lot of trouble ie it was going to be delivered on Easter weekend when I had already informed them I was away and then they refused to deliver to another address,they were going to deliver on 25 March.However the day it was due to be delivered the van allegedly 'broke down' I finally received the tv on 26 March - 7 days after I was originally informed it would be here!!!!
I would never recommend Digital Emopire Online to anyone - in fact I would actively discourage them - they lie on the phone, do not reply to emails of complaint and don't deliver on time. They are a shambles and the worst online retailer I have ever had the misfortune to use. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08. |
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| Overall rating | | | Comments | Digital Empire Online provided the product listed on the their website, and subsequently ordered, without delay or problem. Highly recommnded. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08. |
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| Overall rating | | | Comments | top marks . great price, user friendly web page, product spec well explained |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/03/08. |
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| Overall rating | | | Comments | the article i purchased was easy to find and purchase and pay for the deliver was good as well no problems with ordering off you again thanks |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/03/08. |
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| Overall rating | | | Comments | Already communicated to the Company. The delivery driver did not have a contact phone number for the purchaser and the website did not have a field for phone number at delivery address! These 2 combined to slow delivery by 3 days (Friday when Tuesday was promised) but did follow up my emailed comments the same afternoon to check the detailsof what was missing. So full marks for that response! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/03/08. |
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| Overall rating | | | Comments | Excellent prices on an informative website with easy navigation. Online order tracking not kept updated. When I telephoned to enquire about my order status they needed far more than just my order number and confirmation of identity. However, with a good choice at low prices, and fairly quick delivery, overall a good place to shop. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/03/08. |
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| Overall rating | | | Comments | Very impressed at both the competitive price and the speed of delivery. I only wish setting up the equipment and linking it in to my TV was as simple! Manuals that stretch to 150 pages do my head in! Thanks again for the great service. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/03/08. |
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| Overall rating | | | Comments | Very disappointed that the item was unavailable and that I wasn't told until I chased up the order. A bit of common courtesy would have kept my service/custom, but I feel let down by not being kept informed. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/02/08. |
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| Overall rating | | | Comments | Price v. competitive. No confirmation of delivery until I chased then given 3 different dates for delivery. Wouldn't leave somewhere safe. Why do we have to show ID? No other Companies do this. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/02/08. |
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| Overall rating | | | Comments |
No problems from start to finish, had the product in stock, free postage, and arrived the next day, very happy with service. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/01/08. |
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| Overall rating | | | Comments | Very satisfied.Service was excellent and very courteous and helpful I would certainly consider this store again. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/01/08. |
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| Overall rating | | | Comments | very impressive service from start to finish. Product ordered dispatched straight away, complete satisfaction. |
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