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PurelyGadgets > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.1 / 5 | 328 reviews |
| | | Customer certified | | |  | Excellent | | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/06/08. |
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| Overall rating | | | Comments | Delivery time was longer than the 2 - 5 days as stated on the web site. The order took at least 3 days to be processed when in stock. Having dealt with mnay other on line providers the delivery is long by comparison. Once released however the goods arrived quickly within one day |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/05/08. |
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| Overall rating | | | Comments | I found the website extremely easy to use and informative and I was surprised with the additional tracking updates I received after the order was placed. The product then arrived very swiftly and it was packaged robustly so that there was no potential for damage while in transit. Excellent service all round! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 04/05/08. |
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| Overall rating | | | Comments | Overall, the experience was alright. Email responses from seller were good. It seemed like a long wait for the goods to arrive. Camera arrived in good working order and condition. My only concern is that I have the warranty for 18 months from purely gadgets but no warranty card from Olympus which should have been included with the camera as stated in the manuals etc. Hopefully I won't need any repairs etc to know how the warranty will be honored. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/04/08. |
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| Overall rating | | | Comments | Painless experience, product came quickly and exactly as expected. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/04/08. |
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| Overall rating | | | Comments | Initially I was informed I could expect delivery in 2-5 working days.Then I was informed goods had been damaged in transit, so the goods were not there to start with.
I would rather have been told the delivery time was 2 weeks to begin with.
The email response was always quick and polite. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08. |
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| Overall rating | | | Comments | Twice i have purchased goods from Purely Gadgets - excellent service and first class delivery (not forgetting fantastic prices) Definately recommend this company. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/03/08. |
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| Overall rating | | | Comments | I was not kept informed about delivery times. I was promised delivery early in the week after order (itself later than I would have expected), when I didn't receive the order I asked where it was, to be told there was another weeks delay. I cancelled my order. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/03/08. |
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| Overall rating | | | Comments | We were looking forward to our purchase but unfortunatly you were unable for one reason or another to deliver or give an adequate explanation for this delay.On the whole a very bad experience.Each reply I received to my quires from your customer service department was exactly the same wording so it would seem they were not even bothered to look up the reason for delay.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/03/08. |
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| Overall rating | | | Comments | Read one poor (as against *many* positive) reviews on Pricerunner so was a bit cautious as the item I was ordering is very new to the UK and generally in short supply. So I emailed them and they confirmed avaialibility, ordered it and it arrived on time. I am now the proud owner of a baby Asus eee 8G! Well done PG!
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/02/08. |
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| Overall rating | | | Comments | The stock status on Purely Gadgets website is a lie, as is the order status when you place an order, it moves through the stages of packing and dispatching to give you the impression your order will be on its way, only to return to processing status, with no indication of why. This is the second time I have had this experience with Purely Gadgets, it seems as if their order status just runs on a timer from when you've ordered rather than bearing any relation to reality. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/02/08. |
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| Overall rating | | | Comments | I already had an idea of what I wished to purchase when I went onto the website. I found the whole order process very simple (and the price of the goods was far cheaper than my local shop..) It was very simple to monitor the progress of my order and it arrived within 7 days of my actually placing the order. Highly satisfied and, already telling friends and colleagues to check out your website. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/02/08. |
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| Overall rating | | | Comments | Okay, the product didn't arrive on time, the website feed back and status was incorrect. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/01/08. |
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| Overall rating | | | Comments | The item arrived within the specified delivery promise. It was exactly as ordered. Good communications regarding order progress. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/01/08. |
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| Overall rating | | | Comments | Very pleased with the item i purchased,also the ease of the website ,
and the "track back" ,overall an excellent service.
Mr T.Franklin |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/01/08. |
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| Overall rating | | | Comments | Only issue I had was the published target of 2-5 working days for delivery. I had hoped that, placing order on Sunday Night would get the order to me before the following Sunday. In fact it arrived on Tuesday of the following week which was a little disappointing. But I knew I took a risk. A polarising filter that I wanted was also not in stock. Otherwise it was a good experience. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/01/08. |
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| Overall rating | | | Comments | Before even looking at your Purelygadgets site, I checked out previous customers reviews to give me the confidence to deal with you.Your price for my camera lens was excellent,only half that of a very well known camera shop.It was a Nikon model with the much desirable VR (vibration reduction )Indeed your price was even lower than that taken by some companys for the same lens without VR.I was impressed by getting your email telling me my order was on its way and to let you know if I received it ok.Which I did ofcourse, and it was well wrapped and protected .It certainly makes you sound like a company that cares even after the product has went out the door.
many thx for your efficent service combined with great price ,
James A Meldrum |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/01/08. |
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| Overall rating | | | Comments | Kept up to date with order. Arrived within promised delivery time. Will use Purelygadgets again. |
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