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Customer Satisfaction Evaluation

Store ratings Aspect Rating     Overall purchase experience 4 / 5 305 reviews

Customer certified     Excellent   Good   Average   Below average   Poor The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products. Please note that the average rate is based on the last six months and the number of reviews from when the survey went live. Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read more

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/06/08.

Overall rating Comments excellent.Will be going back again, as the prices as so good.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/06/08.

Overall rating Comments Item required was showing available on website, so I ordered it and paid by direct debit online. However I have not received the item one week later which is in breach of their stated claims to deliver within 3 days of items that are in stock. When I enquired with sales they said none were available but they were expecting (but not guaranteed)a week later. I have sent 2 emails to digico but they have not replied to either of them.I have asked why the website is not updated to show actual stock? As I think this is a very misleading situation to potential customers. Why guarantee or quote delivery in 3 days if the "in stock" claim on the website is wrong.Initially I was impressed with their claims for delivery of in stock items but I am not at all impressed at present. Not only for delivery problems but the lack of courtesy to reply to my emails. Will have to wait it seems to see when the order is delivered. So as things are I could not recommend this company to my family, friends or colleagues. I hope that this summary is shared with Digico and some action is seen. Keep that website updated as to availabilty / "in stock" and reply to customer questions when sent by email or using the "contact us" facility on the website.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/05/08.

Overall rating Comments Very smooth and no hitches. Everything happened as I had hoped and expected.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/05/08.

Overall rating Comments Ordered sony bravia tv on 29th april £644.00 taken out of account 1st May still waiting 8th May even though webpage states ordered on tues delivered thurs-Order status u/s no customer services telling me or e-mailing me to give me an update.I had to phone them today 12.50pm ,none available at moment ,me the customer to phone up monday. Very unsattisfactory.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 04/05/08.

Overall rating Comments Overall Very Good, slightly annoying that when paying online you were asked how you wanted to pay, one option was Amex, i chose amex filled out all the details, to be told they dont accept Amex. So why bother offering it then!! There was no Back button on the web page so wasnt sure what to do. We are always told not to refresh pages when making transactions etc. I reordered again and hoped that i didnt have 2 TV's delivered, otherwise an efficient service.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08.

Overall rating Comments Product Sony KDL32D3000 Order on a Sunday and Delivered On Wednesday morning. Extremely effecient service.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/04/08.

Overall rating Comments Very good sevice delivery on time on date free delivery 2 year warranty would buy ofd them again,highly recommened hope there after sales is as good........ Regards Phil

Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08.

Overall rating Comments The purchasing experience was almost too quick - I would have preferred perhaps more product information and the ability to compare against other products. I did get the product I wanted, however, at a competitive price and delivery was fast. We were lucky that my daughter was on holiday otherwise delivery could have been a problem - it is usually easier for us to collect from a courier if they have a local distribution centre. Perhaps you could offer this option?

Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/03/08.

Overall rating Comments Product status regarding delivery was ambiguous in terms of delivery date i.e date to arrive at purchaser or to carrier. Product faulty but no problem returning and obtaining a replacement.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/02/08.

Overall rating Comments THE ORDER WAS DELIVERED ON TIME THE DELIVERY DRIVER WAS VERY HELPFULL AS AM DISABLED AND YOUR SERVICE ON A MARK FROM 0-10 IS A 10 YHANK YOU VERY MUCH COURTESUECH SERVICE I WILL DEFINITELEY USE YOU AGAIAN

Review by Pricerunner Customer Satisfaction Evaluation, submitted 31/01/08.

Overall rating Comments I've always been worried about purchasing things over the internet but at these prices I was mad not to. I read the reviews and they were mixed but I can say that this site was brilliant. I ordered my TV and home cinema system Thursday morning and it arrived Saturday afternoon. I had a personal call to keep me up to date and everything arrived in one piece. Definitely recommend using them and i know i will be using them in the future.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 31/01/08.

Overall rating Comments This was an American style fridge freezer, the 2nd one we have had. In most cases these require the doors removing and replacing in situ, due to the size. The men were not qualified to do this, therefore it should have come straight from Samsung. We, 2 OAPs had to do this ourselves.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 31/01/08.

Overall rating Comments The only irritation was that the payment system allowed me to select amex then proceeded through all of the delivery forms etc until getting to the last page before the payment failed because you don't accept amex! If you don't take it, remove it from the payment options.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/01/08.

Overall rating Comments Good and easy site to use; appreciated that Digico had a high demand item in stock and at a good price. Delivery arrangements let the overall experience down though - item ordered Monday and rang Friday to enquire about delivery: was told that the item had been lost by the courier, but that Digico wouldn't know that until the customer calls to ask about non-appearance. This is a strange way to handle deliveries. They were very apologetic, promised dispatch the following Monday, and delivery the next day - which has just taken place today, so they delivered their promise. Would still use Digico again, but they need to sharpen up that gap in informing customers when an item's been 'lost'.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/01/08.

Overall rating Comments wide choice of top quality products from a top quality company with their finger on the pulse of all the latest technology for your home. very informative yet easy to use website with clear pictures and descriptions of what your going to be buying. super fast delivery of most products that arrive well packaged, on time and in one piece.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/01/08.

Overall rating Comments Fantastic! Next day delivery. Could not find tracking online from description given on website - only criticism. Delighted with excellent product at very competitive price. Have already recommended to friend.