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Electric Shop - Information

NameElectric Shop

                        Rating & reviews 
                        
		40 reviews
	
Retailer Web PageGo to store 
Head Office Address8 Acrewood Way, St Albans, Herts, AL4 0JY
Telephone0871 2884840
Fax01727 791163
Telephone OrderYes
Number of StoresNone
Refund PolicyElectricshop.com will always strive to deliver your purchased items on time and in A1 condition, should you feel it necessary to return a product to us then please see our 28 day exchange policy here:
http://www.electricshop.com/page/terms
Payment OptionsVisa; MasterCard; Delta; Maestro; Solo.
We can also accept payment by cheque (cleared funds prior to despatch) and bank transfer.
DeliveryStock items: Free shipping normally with 3-5 days, Express Delivery is available for additional charges. Non stock items can take between 5 and 10 working days. Some special order items can take up to 20 working days.
Return PolicySee Refund Policy
GuaranteeManufacturers warranties are always honoured, terms range from 1 year to 5 years in total. Whereby standard warranties are 12 or 24 months electricshop offers extended warranty products fully comprehensively.
Member CardNone
Pay by InstallmentUnavailable at present
MembershipCustomers that sign up (opt in) to receive regular email correspondence with special offer products.
Cost of DeliverySee Delivery
Low Price Guaranteeelectricshop.com always strive to offer a comprehensive product range coupled with competitive pricing providing customers with the very best service. We check prices daily against competitors to ensure this and in addition do offer the chance to save even futher using our multi buy functionalility whereby discounts are offered for purchases of 5 or more products,

Customer Satisfaction Evaluation

Overall purchase experience

4.3 / 5

Based on 40 reviews

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 16/09/08

Overall rating

3.0 / 5

Comments

Would be better if they actually proactively contacted customers to tell them if an item is out of stock, and actually called customers back when they said they would. and were more honest about their stock levels instead of having me hanging on waiting and then delaying me further for something that clearly they were not able to get a hold of to sell me

Review by Pricerunner Customer Satisfaction Evaluation submitted 08/09/08

Overall rating

4.0 / 5

Comments

Easy ordering process, great price and swift delivery.

Review by Pricerunner Customer Satisfaction Evaluation submitted 06/09/08

Overall rating

2.0 / 5

Comments

After placing order I was advised that item was unavailable and my credt card would be refunded, this only happened some three weeks later after I contacted them. I question that if I had overlooked this payment whether I would remain permanently out of pocket.

Review by Pricerunner Customer Satisfaction Evaluation submitted 26/08/08

Overall rating

4.0 / 5

Comments

The product price was very competitive and online buying experience met my expectations. Electric Shop tried a number of times to get hold of me to arrange delivery but I was away from my desk at work. However, when I tried to ring them back, they couldn't find my order details. Eventually they left a message on my mobile to confirm the delivery date. My only disappointment was that there is no shorter time slot - its 8am to 6pm - so we had to arrange for someone to be in all day. On the day, Customer Services rang me up and said the item wasn't on the van and that it would be delivered the next day, then they rang be back 15 mins later to say it was on the van and to ignore the previous message - all a bit confusing. Anyway, the item did arrive in excellent condition and I would use Electric Shop again.

Review by Pricerunner Customer Satisfaction Evaluation submitted 28/06/08

Overall rating

5.0 / 5

Comments

Efficient, very cost effective and painless.

Review by Pricerunner Customer Satisfaction Evaluation submitted 20/06/08

Overall rating

4.0 / 5

Comments

Simple, quick and easy. Only issue was with delivery as 1) they did not call in advance and 2) they arrived after 7pm (7.05pm)

Review by Pricerunner Customer Satisfaction Evaluation submitted 19/06/08

Overall rating

4.0 / 5

Comments

I have already recommended Electric Shop to a few friends. The web site was easy to use, The product was delivered promptly and lived up to expectations

Review by Pricerunner Customer Satisfaction Evaluation submitted 18/06/08

Overall rating