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Two Left Feet - Reviews
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by JGTSmith, submitted 01/07/08.

Quality of retailer website   3 / 5 Standard of service - items in stock   1 / 5 Quality of sales service and warranty   1 / 5 Standard of service - ordering   1 / 5 Summary We ordered a pram, buggy and car seat combo from them as they had the right colours in stock at a good price and could deliver within 14 days. 14 days later, it turns out they didn't have the goods in stock and didn't bother letting us know until we contacted them. Customer service is appalling - once you've worked out where to send your email to you'll get several emails saying "we have no recorded emails from this address", "no previous emails attached" etc. It's now six weeks since we ordered and baby arrived last week. We had to buy the goods from Mothercare and John Lewis in the end. We still haven't had a refund from Two Left Feet and are pursuing legal action in order to get this. At a time when my wife should have been calm these people added dangerous levels of stress. Do you recommend this retailer? No

Review by dcallaghan, submitted 30/01/08.

Quality of retailer website   2 / 5 Standard of service - items in stock   1 / 5 Quality of sales service and warranty   1 / 5 Standard of service - ordering   3 / 5 Summary Ditto the other reviewer. I recommend that you do not buy from this company. Items are listed as in stock when they are not. My order was placed at the end of Oct 2007 and still isn't here at then end Jan 2008. My card was debited at the time of order though. Don't make the mistake of thinking that every company gets some bad reviews and your order will be fine. I've made that mistake three times now! Unfortunately I will be reporting this company to Trading Standards for breach of the Distance Selling Regulations, to Watchdog and my credit card company. I've not had to do that before! Do you recommend this retailer? No