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Moores Appliances > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.6 / 5 | 56 reviews | | Likelihood to buy again |  | 4.9 / 5 | 53 reviews |
| Aspect | Rating | | | | Ease of placing the order | | 4.7 / 5 | 56 reviews | | Product selection and availability | | 4.6 / 5 | 53 reviews | | Product information |  | 4.1 / 5 | 55 reviews | | Price | | 4.8 / 5 | 56 reviews | | Website performance | | 4.6 / 5 | 56 reviews | | Payment options | | 4 / 5 | 55 reviews | | Delivery options | | 4.3 / 5 | 38 reviews | | Delivery & handling charges | | 4.8 / 5 | 51 reviews | | Customer support | | 4.3 / 5 | 31 reviews |
| Aspect | Rating | | | | Availability of product you wanted | | 4.7 / 5 | 56 reviews | | Order tracking / status information | | 4.6 / 5 | 53 reviews | | On-time delivery | | 4.6 / 5 | 53 reviews | | Product met expectations | | 4.8 / 5 | 49 reviews | | Customer support | | 4.6 / 5 | 50 reviews |
| | | Customer certified | | | | Excellent | | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/05/08. |
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| Overall rating | | | Comments | extremely pleased, delivered on time and the cooker is exactly what we were looking for. if we decide to buy anymore electrical appliances we will definately look on your site again |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/05/08. |
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| Overall rating | | | Comments | Thrilled with both my purchase and the service and support received, have already recommended you and would use again, Many Thanks. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/04/08. |
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| Overall rating | | | Comments | excellent service and customer care in addition to the best price available!!!! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/04/08. |
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| Overall rating | | | Comments | it took a bit of time to get the oven, we ordered it on a friday, but it wasn't processed till monday, and delivered over a week later on thursday which was ok for us as our old oven worked. If it was a replacement for a non-working oven, almost 2 weeks from order to delivery would have been too long. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/04/08. |
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| Overall rating | | | Comments | Product arrived when expected, in good condition, packaged well. No problems at all |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | Easy to use web site, good range of products, good service |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/04/08. |
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| Overall rating | | | Comments | Excellent price, good communications and fantastic delivery service. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/03/08. |
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| Overall rating | | | Comments | The way that the initial order was supported was very good. However I have been very disappointed with the delivery today. Their window was wide, 0700 - 1300 but this is normal. They did call before they arrived and this did give me a better idea, good.
Once they did arrive it was not so good. Firstly they went to the wrong door after me completing their questionnaire. But after they had put the cooker in the kitchen they were not happy when I wanted it unpacked so that they could dispose of the packaging properly. In this environmentally friendly world this is essential. Unfortunately the fact that they had a further 3 deliveries today does not wear with me.
The delivery was arranged with a third party Aga based in Nottingham and not Moores directly. Moores were very good. I would like this information passed to Moores. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08. |
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| Overall rating | | | Comments | The offer on the range cooker and hood was very competitive. I was originally informed the cooker hood would not be available until three weeks time, but then belling contacted me and said it was available and could be delivered today (2 weeks from ordering). The few times I contacted Moores Appliances - the gentleman who I spoke to was very efficient, pleasant and good to deal with, also to speak to the same person three times was great! The products were delivered exactly in the middle of the two hour time slot I was given, and the delivery drivers were very helpful and pleasant. I am very impressed with Moores Appliances and would definitely recommend them. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/03/08. |
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| Overall rating | | | Comments | Very happy with transaction - excellent value. Best price I could find for a Rangemaster! After placing order I was contacted immediately by e-mail from Moores to confirm,explaining Rangemaster would arrange delivery. Rangemaster were extremely professional & delivered on time as agreed. Will be happy to purchase from Moores again. Thanks. |
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