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Cheap Smells > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.8 / 5 | 89 reviews |
| | | Customer certified | | | | Excellent |  | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/07/08. |
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| Overall rating | | | Comments | waited for my delivery for 2&1/2 wks and still didn't get my order, I'm now waiting for re-order! Not impressed since they were birthday presents and I would have liked them on time!!!!! Nearly 3 wks!!!! Delivery service needs to improve! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/07/08. |
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| Overall rating | | | Comments | fabulous products
fabulous prices
all recieved as expected |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/07/08. |
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| Overall rating | | | Comments | Happy with the product and the information on the site but the gift took 2 weeks to arrive which was one week after a birthday it was ordered for. I also sent an email message to the sales office which was not acknowledged. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/07/08. |
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| Overall rating | | | Comments | Have had a few orders fron Cheapsmells now and I would always look at their site 1st before going to look around the internet as prices are so competative.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/06/08. |
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| Overall rating | | | Comments | I had tried to order this product from Debenhams in their sale, but they sent me the men's version instead of the women's! I gave this to (my delighted) hubby, but I still wanted some myself. I looked via my Nectar site to see if I could see it elsewhere - Cheap Smells came up trumps - I got a bigger bottle than I had ordered from Debenhams for less money! I was absolutely delighted, thank you. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/06/08. |
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| Overall rating | | | Comments | I knew exactly which perfume i wanted, found it immediately on your site, ordered and received package very quickly. Thank you |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/06/08. |
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| Overall rating | | | Comments | The overall experience was excellent and I have recommended Cheap Smells to several of my friends already. Finding the item I required was very easy and so too was the transaction itself. It was very helpful that I could arrange an alternative delivery address as I work full time. Also, the parcel arrived within two days which was excellent service. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/06/08. |
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| Overall rating | | | Comments | really easy purchase. Easy website to navigate - products available. Given info about tracking delivery and delivery wasVERY FAST - much quicker than the 4 days quoted. Delivery charge was reasonable - for me - a very important component of whether its worth buying online. Thank you |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/06/08. |
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| Overall rating | | | Comments | Found a product that I do tend to use at a far more affordable price and knowing that there are other products there that I use, I shall be purchasing from the site again.
Thanks |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/06/08. |
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| Overall rating | | | Comments | I have purchased various products over the last two years from Cheap Smells with complete satisfaction on each occasion. The price is right and delivery is prompt, what else can you ask. THANKYOU. D. Yates. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/06/08. |
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| Overall rating | | | Comments | Right price good communications and excelent delivery. An excelent shopping experience |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/06/08. |
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| Overall rating | | | Comments | Hi , I was satisfied with overall service . However I ordered 2 products ,I was pleased with one but not the other .Don't know why but the one product is not as expected.
Christina Wallace |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/06/08. |
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| Overall rating | | | Comments | The service was excellant.The price was great and the products were just as it said on the website. will use again |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/06/08. |
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| Overall rating | | | Comments | After browsing the massive range online I had to restrain myself from buying more. However I did log on to the site to purchase a particular produce I had used during a spa visit.
I'm delighted to say I was able to buy two of the products I wanted for less than one would have cost me had I purchased it at the spa.
My order arrived safe and secure the following week. and I'm enjoying pampering myself.
thank you cheapSmells I will (and already have) recomended you to a friend |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/06/08. |
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| Overall rating | | | Comments | Excellent service and price. I have already recommended you to others. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/06/08. |
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| Overall rating | | | Comments | Excellent apart from discrepancy between illustration of one item ordered which appeared as a bottle on line but arrived as a tube. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/06/08. |
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| Overall rating | | | Comments | I ordered on Sunday, it was despatched on Tuesday but Sunday it has not arrived. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/05/08. |
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| Overall rating | | | Comments | Cheap Smells' prices for Clarins products are the most competitive I've found anywhere. The site is easy to navigate and I have never failed to find the product I wanted. Delivery very good - a pity every item is packaged separately,though! I have already recommended Cheap Smells to other people and will continue to use it. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/05/08. |
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| Overall rating | | | Comments | Good site and cheap , ON TIME DELIVERY, recommended. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/05/08. |
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| Overall rating | | | Comments | verry cheap! good service. used on regular basis! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/05/08. |
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| Overall rating | | | Comments | Very impressed by both prices and speed of delivery.
Thanks.
Debbie |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/05/08. |
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| Overall rating | | | Comments | I have already passed your address on to friend, she has sent an order and her goods have also been deliverd.Will be ordering goods from you in the near future. Very easy way to shop !!!! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/05/08. |
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| Overall rating | | | Comments | A very quick and easy transaction. My items arrived very quickly and well packaged. I will buy again and have no hesitation in recommending Cheap Smells to my friends. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/05/08. |
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| Overall rating | | | Comments | Easy ordering service. Found product quickly. Other sites visited were much dearer for the same product. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/05/08. |
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| Overall rating | | | Comments | The web site was easy to use, the product was well priced and I received it very quickly. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/05/08. |
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| Overall rating | | | Comments | Product arrived in 3 days (outside UK), items are considerably cheaper than other sources. However availability has not been indicated correctly on the website for one of the items.
I got feedback on the real stock almost immediately, so I am quite happy in overall. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 05/05/08. |
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| Overall rating | | | Comments | Excellent service and prices. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/04/08. |
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| Overall rating | | | Comments | cheap smells are a good site quick and easy to order and delivery excellant will definately use them again |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/04/08. |
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| Overall rating | | | Comments | Very easy website to navigate delighted by price & prompt cheap postage, will deal with again without hesitation. A ++++++ |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/04/08. |
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| Overall rating | | | Comments | Very good value for money and I will continue to shop with at Cheap Smells as long as you have the products I use at the right price. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/04/08. |
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| Overall rating | | | Comments | i am very satisfied with the overall site, i can purchase what i want when i want and very easily, i am a very big fan of chanel 19, found it very hard to get from perfume store,s or had to order it, which took week,s to get, other than that i had to go on holiday to puchase !!!!!!!!! how bad is that, anyway a great big thank-you to you all thanks again J Carroll |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/04/08. |
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| Overall rating | | | Comments | Once again a first class service, delivery and product.l will continue to order as am always delighted when it arrives. Keep up the good work and a sincere 'Thankyou' from a very happy customer. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/04/08. |
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| Overall rating | | | Comments | Wonderful site with some real bargains. Delivery etc very good. Will definitely return for more. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08. |
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| Overall rating | | | Comments | Cannot find product in local shops Cheap Smells is a perfect find Cannot fault service,delivery or price |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/04/08. |
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| Overall rating | | | Comments | I have been buing fragrances from Cheapsmells.com for a number of years. I sample the fragrances on the mainland and then order from Cheapsmelss' rapid and easy to use website. I have always been delighted with my purchases, saved £££££££S of money and never been disappointed. These are geniuine products!
It is the site for anyone remotely interested in beautiful fragrances. I intend to keep buying from Cheapsmells.com for years to come. People will notice you and how well you look after yourself!!
Thank you Cheapsmells.com for the enjoyment your products bring.
Martin Davies
Llanelli
South Wales |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/04/08. |
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| Overall rating | | | Comments | I have received thsi product in fantastic condition, delivery was fast and the product was exactly as described. I will order from them again and recommend to friends. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/04/08. |
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| Overall rating | | | Comments | It was all so quick. I ordered on line, received an e mail confirming my purchase and the parcel arrived as was promised on the day specified. I have now bought quite a few products and I have never had any bother . I have recommended Cheap Smells to my friends. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/04/08. |
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| Overall rating | | | Comments | I can only think of one word to summarise my overall experience - excellent. I placed my order with you last Friday, and I received it on Monday - WOW!!!
Thanks very much indeed. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/04/08. |
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| Overall rating | | | Comments | I wanted a particular product (Eau sauvage) and got it quite efficiently. Time will tell, as I look around the shops, whether I could have got it cheaper elsewhere. If I do, I will not recommend you, if I don't I will! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | FANTASTIC |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | Excellent prices. Swift service. I expect to be a regular customer. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/04/08. |
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| Overall rating | | | Comments | Great product at great price. Quick delivery too. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/03/08. |
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| Overall rating | | | Comments | Haven't opened the package as it is for a present so I don't know if the scent matches the description but at the price I paid for a designer aftershave it's a bargain any way you look at it!!!! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08. |
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| Overall rating | | | Comments | I am fairly new at buying on the internet and am bamboozled by all the different companies and products. I haven't got the time to surf through numerous sites looking for products I want so I'm glad I've found a site which consistently offers good value for money, followed up by quick delivery of well packaged goods at a very reasonable postage rate. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/03/08. |
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| Overall rating | | | Comments | * Easy to use website and search facility
* Good selection of fragrances and skincare
* Payment is very easy
* Swift delivery
* The only niggle ... The name of the site. "Cheap Smells" ... uh, er...
Overall I am very happy with Cheap Smells and I am planning to make more purchases. I am mainly interested in classic fragrances (no modern 'fruity florals' or 'celebrity' smellies for me, thank you) and I have found quite a few fragrances that I want to buy from your site.
Keep up the good work !
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/03/08. |
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| Overall rating | | | Comments | excellent from start to finsh have told some many pepole and all my clients. Alot of companies could learn alot from Cheapsmells regarding customer satisfaction and prompt supply of products in excellent condition.I use Cheapsmells all the time and wouldnt go to a department store now.Thanks Cheapsmells, Love your company.
Tara Truman |
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