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1staudiovisual.co.uk > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.8 / 5 | 584 reviews | | Likelihood to buy again |  | 4.7 / 5 | 576 reviews |
| Aspect | Rating | | | | Ease of placing the order | | 4.7 / 5 | 575 reviews | | Product selection and availability | | 4.7 / 5 | 554 reviews | | Product information | | 4.6 / 5 | 574 reviews | | Price | | 4.8 / 5 | 575 reviews | | Website performance | | 4.7 / 5 | 575 reviews | | Payment options | | 4.7 / 5 | 574 reviews | | Delivery options | | 4.7 / 5 | 563 reviews | | Delivery & handling charges | | 4.6 / 5 | 515 reviews | | Customer support | | 4.6 / 5 | 368 reviews |
| Aspect | Rating | | | | Availability of product you wanted | | 4.7 / 5 | 581 reviews | | Order tracking / status information | | 4.6 / 5 | 564 reviews | | On-time delivery | | 4.7 / 5 | 579 reviews | | Product met expectations | | 4.8 / 5 | 564 reviews | | Customer support | | 4.6 / 5 | 525 reviews |
| | | Customer certified | | | | Excellent |  | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/05/08. |
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| Overall rating | | | Comments | First class, thank you |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/05/08. |
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| Overall rating | | | Comments | excellent service, kept me informed from start to finish with progress of order, would highly recommend friends/family to use |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/05/08. |
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| Overall rating | | | Comments | I placed my order on a thursday night especially so that someone was home to recieve the tv up to 5 days. No need to worry, it was delivered monday morning. Great service. Thank you very much 1st Audio Visual. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/05/08. |
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| Overall rating | | | Comments | Woudl use again for sure. First class serice all round. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/04/08. |
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| Overall rating | | | Comments | The whole buying experience, from stock enquiry through to delivery was first class. I did my product research on the internet, viewed the Samsung TV I was buying in a couple of high st retailers and then bought from 1st Audio saving over £120.
This was my first purchase with them, it won't be the last. I'd have no problem recommending.
Save yourself money, use these guys!! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/04/08. |
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| Overall rating | | | Comments | Ordered my TV 10:30am on the Wednesday and it came through the front door 9:25am the next day. First class service at a superb price - it's the first place i'll look for my next purchase.
Well done keep up the good work. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/04/08. |
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| Overall rating | | | Comments | Excellent product and fast delivery.The best price for my purchase and top quality service. Highly recomended. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/04/08. |
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| Overall rating | | | Comments | Excellent service and quick delivery.Very smooth and easy transaction.Will definately use 1stAudiovisual again. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/04/08. |
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| Overall rating | | | Comments | Very good service. Quick delivery.Would use again. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/04/08. |
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| Overall rating | | | Comments | Everything was easy. Ordering was fairly straight forward. And price was good as well. Plus on time delivery. Would recommend. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/04/08. |
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| Overall rating | | | Comments | The whole buying experience was fantastic. Ordering was easy, the communication between ordering and delivery was amazing - emails and texts, and the delivery was spot on time. High quality goods, brand new and in perfect condition. Excellent price too. I would definitely recommend buying from 1st Audio Visual. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/04/08. |
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| Overall rating | | | Comments | The whole process was excellent and very easy.
One of the lowest priced websites for this item.
Customer services were really helpful and kept me informed through out the whole process. The 'live chat' for stock enquiries is a brilliant idea - more websites should do this.
Logging in and tracking my purchase was easy. The whole process was easy, good value and highly recommended. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/04/08. |
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| Overall rating | | | Comments | No problems. Excellent price & delivery. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/04/08. |
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| Overall rating | | | Comments | Very good product price and very fast delivery.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/04/08. |
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| Overall rating | | | Comments | Excellent price and very quick delivery.Excellent service - very likely to order again. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/04/08. |
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| Overall rating | | | Comments | Very quick delivery,great service,recommended. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/04/08. |
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| Overall rating | | | Comments | Excellent service first class delivery time. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/04/08. |
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| Overall rating | | | Comments | Excellent service from this company. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/04/08. |
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| Overall rating | | | Comments | Best price available without skimping on delivery or service. Did exactly as advertised, enough said! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/04/08. |
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| Overall rating | | | Comments | Very good, best price on web.Quick delivery, friendly staff, product packing in perfect. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/04/08. |
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| Overall rating | | | Comments | Excellent service from purchase to delivery! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/04/08. |
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| Overall rating | | | Comments | Good product, fantastic price, very good customer support,
overall excellent service, highly satisfied. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/04/08. |
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| Overall rating | | | Comments | Very efficient website - easy to use follow up customer service also excellent.
Delivery was on time.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/04/08. |
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| Overall rating | | | Comments | very plesed with product and the service.Very fast delivery. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08. |
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| Overall rating | | | Comments | Excellent service. Always replied to my emails quickly. No problems at all. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08. |
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| Overall rating | | | Comments | No problems at all.Best price and they delivered was excellent,Highly recommended.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08. |
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| Overall rating | | | Comments | Item in stock and delivered quickly,The price was competative and the service was exellent. I would use them again. Well done. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08. |
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| Overall rating | | | Comments | Excellent price, service, communication and delivery.
It's what online shopping should be done!Highly recommended. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08. |
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| Overall rating | | | Comments | Our first time with 1staudiovisual prices, service, delivery and communication were excellent and I will certainly use this company again |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08. |
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| Overall rating | | | Comments | Goods were delivered quickly and were good quality.Would buy from them again! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08. |
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| Overall rating | | | Comments | Very doog prices and good delivery,Highly recommended. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/04/08. |
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| Overall rating | | | Comments | Great value and great service! We ordered our tv on Sunday night and received it on Tuesday morning. We received regular e-mail updates to keep us informed of progress. Would have no hesitation in recommending or using again! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/04/08. |
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| Overall rating | | | Comments | Best price anywhere,in stock when order placed and delivered when said they would very good srevice |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/04/08. |
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| Overall rating | | | Comments | Best price. Delivery on time. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/04/08. |
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| Overall rating | | | Comments | Overall a very competant web site.Met all my expectations and would deal with them again |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/04/08. |
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| Overall rating | | | Comments | Easy to use site, great price, great service! would deal with this company again. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/04/08. |
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| Overall rating | | | Comments | A very good product,and cheaper than any other website i found.This product was also delivered on the day i requested.In short a very smooth transaction with great communication.Thanks. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/04/08. |
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| Overall rating | | | Comments | Brilliant site-excellent delivery and order tracking.Best price on the web. Highly recommend this company. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/04/08. |
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| Overall rating | | | Comments | Excellent service!.Excellent products and one of the cheapest i could find.1st rate delivery service. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/04/08. |
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| Overall rating | | | Comments | Excellent company to purchase from, Fast delivery, great Communication, vvery good Product. I would recommend to anyone. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/04/08. |
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| Overall rating | | | Comments | Very easy to order and delivery was quick, all staff were informative, friendly and polite.Highly recomend.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/04/08. |
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| Overall rating | | | Comments | No problems.Item arrived with a few days.Excellent Service. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | Fast and easy order service, very fast delivery
would recommend to anyone. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | Excellent, fantastic. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | i highly recommend 1staudiovisual online.Very good service and on time delivery .I will be shopping with them again |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | Everything happened just as it should!! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | Easy to use ordering system.Price ; delivery ; service was very good and would recommend this company. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | Ordered Friday pm, on time delivered and a sharp price on a best-selling LCD TV in short supply. First Class! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/04/08. |
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| Overall rating | | | Comments | Excellent service,great price,excellent company.Fast delivery, very well packed, I totally recommend this company. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/04/08. |
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| Overall rating | | | Comments | Fantastic delivery,good prices,excellent service.I would recommend and will be using again. |
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