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Electrical 123 > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Chez, submitted 30/06/08. |
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| Quality of retailer website |  5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty |  4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Absolutely fine. Good price on fridge-freezer - order done completely online then got phone text to give me a delivery window which was kept to. Access to property difficult and very hot day but no problem, the two guys worked well together and were pleasant. They also had the paperwork to take old appliance away which other companies have fallen down on. Haven't given full marks on warranty section because I haven't had to use warranty so I don't know how they would do on that. | | Do you recommend this retailer? | Yes |
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| Review by stephen woods, submitted 24/06/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty |  1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | Ordered ok, received e-mail on due delivery date to say item despatched. Waited in all day...nothing...not even a phone call. Mailed service center, no reply, tried to phone, musak forever whilst my phone bill racks up. It's only a microwave so they're not making a fortune out of me but never again. Terrible, should have paid another six quid and got it from Currys! | | Do you recommend this retailer? | No |
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| Review by Julie, submitted 22/06/08. |
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| Quality of retailer website |  3 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | The whole shopping experience was stressful and frustrating. Ordering my fridge freezer was easy, but from there it went downhill. Firstly, the company's system did not process my payment, so I had to ring them. Nobody picked up the phone in the payments section, so I rang customer services and explained the problem. I was told someone would ring me back, which they did - I spoke to a very nice lady who assured me this would not delay delivery the next day. That evening, I waited for my text and email to give me my delivery slot - I did not receive either. As delivery could take place any time between 7 am and 6pm, I made sure I was at the delivery address for 6.50 am on the day, only to find a note saying that delivery had been attempted at 7.00 am! My neighbour informed me that they'd actually tried to deliver at 6.35 am. The company then contacted me about delivery, and they returned at about 8.15 am. The delivery men were surly and unhelpful. Then, two hours after delivery, I received my text to tell me my delivery time! This text also stated that no deliveries would be made before 7 am. I never did receive my email.
I complained to the company, who seemed to take customer satisfaction seriously - it was the managing director himself who responded to my emails. I was offered a £20 refund, which I accepted, to make up for the poor service. However, one thing that annoyed me further was that the delivery men were asked what time they'd tried to deliver, and they said that they considered they'd tried to deliver at 7 am because they waited at my house until that time (when I knew they'd gone well before that time). So I was not best pleased to be called a liar.
The price of the product was excellent (over £120 cheaper than the high street), but unfortunately all other aspects were very poor. I would rather pay more than deal with this company again. | | Do you recommend this retailer? | No |
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| Review by john curnow, submitted 21/06/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Purchased from this company on three occasions, and I am about to place another order.
Highly recommended in all aspects | | Do you recommend this retailer? | Yes |
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| Review by jacqueline, submitted 20/06/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | ordered dryer wed evening delivered friday 9am as promised. atext arrived the night before giving me a 2.5 hour time slot. excellent price, excellent service, will defiately use 123 again and will tell all my friends well done!! no complaints and the dryer is superb best quality | | Do you recommend this retailer? | Yes |
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| Review by , submitted 03/06/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered a Beko Fridge Freezer on Tuesday 27/05. It arrived as promised 2 days later and in the 3 hr timeframe. However it did have minor cosmetic damage which had occurred in transit, but customer services immediately sorted the problem with offering me a replacement in 2 days or a reduction in price. I accepted the price reduction. Would definitely use Electrical 321 again. | | Do you recommend this retailer? | Yes |
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| Review by Mike, submitted 24/05/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered a new washing machine from these guys. Placed the order on 17/05 for delivery the following Saturday (24/05). Got a text messaage and email on Friday evening to advise my delivery time slot for the next day. They actually delivered a bit early, but I won't mark them down for that. Overall I'm very happy with the service and price and would definitely use them again. My mum also ordered from them recently and I know she was very happy with everything as well. | | Do you recommend this retailer? | Yes |
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| Review by David Forrest, submitted 17/05/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 4 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered washer/dryer on a Tuesday, but no delivery until following week (no problem). Cheapest price + £10 for Saturday delivery. Order confirmed same day as ordered. Delivery notification specified 07:38 to 10:08 next day; arrived 07:38! New machine unpacked & old, disconnected machine taken away (£17.99 extra, but convenient). Excellent. | | Do you recommend this retailer? | Yes |
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| Review by Phil Unsworth, submitted 06/05/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I have nothing but praise for this retailer. After poor service with a different company I tried Electrical 123 and found them very easy to use, a polite and knowledgeable person on the phone (although I found them on the web I phoned them to make sure I got what I wanted), and they delivered in 2 days and within a 3 hour time slot they had given me. The delivery men were helpful and checked the TV with me to make sure it was fine.
A first rate service, thank you. | | Do you recommend this retailer? | Yes |
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| Review by Liz, submitted 25/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Very knowledgeable and helpful sales person. Miele dishwasher was ordered at weekend and delivered on Tuesday morning at the stated time. The helpline were able to tell me at what time it would arrive as I was going to work.
The delivery men were careful and pleasant. The dishwasher was in perfect condition, tested, well packed and with all its papwork. The dishwasher itself is excellent.
10/10 | | Do you recommend this retailer? | Yes |
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| Review by Terry, submitted 18/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | | | Do you recommend this retailer? | Yes |
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| Review by Jane Bailey, submitted 04/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Absolutely first class company. Have had problems with big high street retailers and this company would put all of them to shame. They should take some lessons on customer service from these guys.
Very straight forward transaction, decided to order by phone, guy was very knowledgable, courteous and professional. Extremely easy ordering process. Well priced products. Item was delivered when stated 7.40am, polite and easy going delivery guys. Well packaged in plastic so any dents etc could be seen (there were none). Will definitely be using this retailer for future purchases. Absolutely A***********
| | Do you recommend this retailer? | Yes |
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| Review by Lisa, submitted 26/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Fantastic - this retailer has restored my faith in customer service. I ordered the washing machine on bank holiday Monday and booked delivery for the coming Wednesday. I thought that being a bank holiday I would end up with a notification saying that Wednesday could not be achieved but I was wrong. As promised I received an email the day after ordering (Tuesday) confirming delivery for the Wednesday morning. The machine arrived half an hour into the time slot (even though they had left a voicemail saying they could make it slightly earlier, sadly I couldn't get home for the earlier time). The delivery men were fantastic and polite. The price was cheaper than my local big name high st retailer. I will use this retailer from now on for all my electrical purchases. 10 out of 10 - thank you!! | | Do you recommend this retailer? | Yes |
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| Review by Chris Thompson, submitted 26/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered TV at 10.00pm on Monday and was delivered on Wednesday at 11.00am. Brilliant service. Got 2 order conformation emails and a phone call to confirm details and delivery. Easy to navigate website and you can pick your own delivery date. Cannot be faulted | | Do you recommend this retailer? | Yes |
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| Review by SE, submitted 22/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered fridge in early hours Friday morning for delivery Saturday. Received 5 emails; immediate order acknowledgement; 06.00 confirmation of next day delivery; 10.00 detailed order acknowledgement; 15.40 delivery confirmation giving 2.5 hour time-slot; 19.40 despatch advice.
Fridge delivered, unpacked and checked by delivery team in middle of time-slot. Excellent service.
| | Do you recommend this retailer? | Yes |
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| Review by Roberts, submitted 21/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Good price, with free delivery included. Informative website. Delivery date given when ordered. Ordered on Sunday delivered on Wednesday. Email followed informing of actual delivery time. This avoided having to be in the house all day! - excellent system. Delivery men even offered to unpack and take away all wrappings. I would not hesitate to use Electrical 123 again. Faultless. | | Do you recommend this retailer? | Yes |
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| Review by Russell Gaunt, submitted 12/03/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 4 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered washing machine from here-2 days later had the machine!
Very quick and efficient service-great delivery people-would use this company again-this is how to do great business,many thanks to them.
| | Do you recommend this retailer? | Yes |
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| Review by Konrad, submitted 05/03/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 4 / 5 | | Summary | Good price, quick delivery, easy to order. Only two minor gripes - deliverly only available two days/week to our postcode; product arrived half-hour before estimated window (OK this time as I was in) | | Do you recommend this retailer? | Yes |
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| Review by Liz Stevens, submitted 03/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Goods arrived when promised. Then had to e-mail supplier as goods faulty. Was contacted by e-mail and telephone by supplier within 12 hours to arrange replacement and collection of faulty goods. Very impressed with service | | Do you recommend this retailer? | Yes |
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| Review by Chuffed, submitted 27/02/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Outstanding communication, easy to follow website, method of payment and choice of delivery days.
Arrived 5 minutes into my 3 hour slot, (asked if they were parked up round the corner) .
My 2 couriers were pleasant and cheerful, placed item exactly where I wanted it and on to the next drop.
Overall performance was hassle free. | | Do you recommend this retailer? | Yes |
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| Review by Olwen Jones, submitted 23/02/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered dishwasher on Sunday, confirmation of delivery time was emailed on Tuesday & delivered on Wednesday 15 mins before the time promised. Excellent service. | | Do you recommend this retailer? | Yes |
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| Review by amarjeet, submitted 20/02/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I have an excellent experience with this supplier. Quality of service is superb and I shall be delighted to deal with them time and time again. | | Do you recommend this retailer? | Yes |
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| Review by Natalie, submitted 16/02/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | What a brilliant service ordered a vacuum cleaner, cheaper than any other retailer and it was delivered 24 hours later.
Received emails to confirm order and delivery.
Would definitely use them again. | | Do you recommend this retailer? | Yes |
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| Review by Diane, submitted 15/02/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | What can I say - Brilliant!
Ordered Wednesday
Delivered Thursday
Emails sent to confirm order, Delivery day,delivery time and receipt.
Cheaper then the big stores free delivery which the big stores couldn't match or beat!
Fantastic!
Much better than the high street!
| | Do you recommend this retailer? | Yes |
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| Review by , submitted 14/02/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | This for me has got to be the best internet transaction ever.
Cheapest price,
Free delivery,
Quickest delivery (ordered Monday evening, delivered Wednesday 11am),
Free 5 year warranty,
Well done Electrical 123 keep up the good work
HIGHLY RECOMMENDED WILL DEFINITELY USE AGAIN!! | | Do you recommend this retailer? | Yes |
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| Review by Gini, submitted 14/02/08. |
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| Quality of retailer website | 3 / 5 | | Standard of service - items in stock | 4 / 5 | | Quality of sales service and warranty |  2 / 5 | | Standard of service - ordering | 2 / 5 | | Summary | I went to Electrical 123 because of the 3 hour delivery slot they promise on the website. This is a fantastic idea.......if they bother to let you know when the delivery slot is! As a full time worker I was relying on this service. Poor opening hours and only a sales email address to correspond with resulted in a dissatisfied customer. Explained to the delivery driver the company had not told me the time slot and he just rolled his eyes with no apology. I am still waiting for a reply to my emails and perhaps an apology from the company. | | Do you recommend this retailer? | No |
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| Review by Anonymous member, submitted 09/02/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Cheaper than major retailers and only 2 days for delivery, try getting that type of service from the big boys. Highly recommended. | | Do you recommend this retailer? | Yes |
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| Review by simon k, submitted 07/02/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | i ordered a washing machine and tumble dryer on a sunday afternoon. i could pick the day i wanted it delivered which was 3 days later on the wednesday. i got an email confirming the delivery on the monday, then a text on the tuesday to confirm the 3 hour delivery window and then a call 15 minutes before they delivered and it was was free delivery!
Spot on. Great price too. what more could you want?
will definately use 123 again. | | Do you recommend this retailer? | Yes |
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| Review by , submitted 30/01/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I purchased a 37” plasma TV for 123 electronics. After a few days the TV became faulty by this time I had disposed of the packaging that the TV had been delivered. I call 123 electronics and they arranged for some new packaging to be shipped out to me next day, picked up the faulty unit and dropped off a new TV the day after.
Not a problem since. Will defiantly be using the again
| | Do you recommend this retailer? | Yes |
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| Review by David Harris, submitted 29/01/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 4 / 5 | | Summary | I used this retailer to buy an LCD TV because of a good price and the reviews I read on this site. I was not disappointed. The web site was good but I decided to order by phone so I could make sure the item I wanted was in talk. The service was friendly and efficient.
I think the 3 hour slot is an excellent system but only when it works! I did not receive my e-mail or text to tell me the slot and was woken by the phone ringing at 7am by the delivery driver outside the house!! He unpacked the TV so I could check it and then took away the packaging for me.
I was going to contact the retailer about the lack of notice of delivery but before I got round to doing so was pleasantly suprised to get a phone call asking me if the TV had been delivered OK because the system had gone down and the three hour slots had not been sent out. Customer care at it's best!
But for that I would have rated straight 5's | | Do you recommend this retailer? | Yes |
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| Review by Andrew, submitted 24/01/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Have used Electrical 123 twice now and both time they have been absolutely excellent. The had the item in stock, it was delivered on the selected day and we where given a three hour time slot 24 hours before hand and both times they turned up right at the beginning of the time slot. The bring the item to the location in the house you request, removal all the package so you can inspect the product and take the packaging away with them so you don't have to get rid of it your self. This time we also used the "take my old one away" service and again this was completely straight forward. The driver was aware he was to remove our old washing machine and took it away without question. Can not fault them. Highly recommended. | | Do you recommend this retailer? | Yes |
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| Review by Linda Jennings, submitted 23/01/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Excellent service and delivery. And what they say is true.... the goods are in stock!!
I have had a few run arounds from various other internet "stockists" who say they have stock until you phone them up.
I would definitely recommend Electrical 123 and will use them again. Thanks | | Do you recommend this retailer? | Yes |
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| Review by Teresa, submitted 19/01/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Excellent service & delivery. Spoke to very pleasant and helpful guy on the phone asking for a price match on a cooker hood while ordering the cooker - he got very close so ordered from them anyway, as they have such a good reputation. Would highly recommend this company. | | Do you recommend this retailer? | Yes |
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| Review by Lesley English, submitted 19/01/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | What an excellent company to deal with. They kept me informed when the delivery was to take place by email and text. Ordering was easy with friendly staff. I would definitely use them again for other major appliances. They were also the cheapest! | | Do you recommend this retailer? | Yes |
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| Review by Anonymous member, submitted 17/01/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Wow what can I say, not only were they the cheapest to buy from, but they kept me informed every step of the way, delivered in 2 days and the delivery men came on time.
The delivery men carried the heavy washing machine inside and unwrapped it so I could inspect it, then removed all the packaging and took it with them.
To be honest this was a first class service offered at a fantastic price, if your looking to buy an electrical item then I have no hesitation in recommending Electrical 123. | | Do you recommend this retailer? | Yes |
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| Review by , submitted 15/01/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Fast and friendly service. Delivery arrived on time as promised. Will shop here again and would recommend to family and friends. | | Do you recommend this retailer? | Yes |
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| Review by Mrs G, submitted 12/01/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Extremely impressed with the service. Electrical 123.com wasn't the cheapest site, but being able to choose your exact delivery day, there and then, is worth the extra few pounds. Odered replacement washer/dryer on Wednesday evening (online) for Saturday delivery. Confirmation of the order came through then next morning. On friday morning I had another email confirming delivery for Saturday and also advising me that the exact delivery time would emailed on friday night. By 5pm friday I had an email to say the machine would be with us between 08:32-11:02 on Saturday. The delivery van arrived at about 9am - the machine was delivererd in perfect condition, was placed where we wanted and unpacked. Plenty of time allowed for inspection) of goods and the men even took all the packing away. Very pleased with whole experience of shopping with Electrical 123.com and would certanly recommend. | | Do you recommend this retailer? | Yes |
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| Review by kate, submitted 11/01/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | electrical 123 were excellent.i ordered my washing machine on wednesday(the website was very easy to use) and it was delivered about 9.30 on friday morning.there was a problem with my bank account and electrical 123 contacted me to ensure the washing machine was delivered on the friday! | | Do you recommend this retailer? | Yes |
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| Review by marie, submitted 11/01/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Two items ordered and delivered within 24 hours. Brilliant prices, sales service and delivery.
Excellent firm to deal with. | | Do you recommend this retailer? | Yes |
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| Review by Unhappy customer, submitted 10/01/08. |
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This review has been temporarily inactivated whilst Pricerunner investigates its veracity. This is done when we suspect that a review does not accurately reflect the product's or the retailer's true qualities, for instance, when a review is not based on actual experience of the product or the retailer.
When a review is inactivated, Pricerunner contacts the person who has written the review and asks for more information regarding the purchase or product. After this process, if the review is considered to be valid and in line with Pricerunner’s policy on reviews, then it is republished on the site. If no reply or additional information is received within 2 weeks, the review is removed completely. |
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| Review by Alice, submitted 09/01/08. |
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| Quality of retailer website | 3 / 5 | | Standard of service - items in stock | 3 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | They failed to deliver our vacuum cleaner on the appointed day and did not phone or leave a note through the door or anything. This may have been due to problems with payment, but once the problem was sorted out the payment department promised that the appliance would be delivered on the originally agreed date, which it wasn't. | | Do you recommend this retailer? | No |
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| Review by Jackie Filshie, submitted 08/01/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Very impressed with the prompt service. Ordered replacement washing machine online Sunday evening. Site asked what delivery date we wanted and we requested Tuesday. Confirmation of order received Monday morning with details of courier and confirming delivery on Tuesday but was informed that delivery time would be given by courier in the evening. Monday evening received E mail to say goods would be delivered between 9.20 and 11.50. Van arrived at about 11.00 am. Washing machine unpacked and placed where directed. Excellent service. Prompt and efficient service. | | Do you recommend this retailer? | Yes |
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| Review by Craig, submitted 07/01/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | This is the first time I have used 123.com - all round by far the best service I have experienced from an online store. I ordered a 37inch plasma TV over the phone due to having issues with my internet, the staff on the phone where extremely helpful and one person delt with the call rather thaqn getting passed from one department to another which is what I have experienced before.
I received regualr emails confirming the oreder and the delivery date. On the day of delivery I got a phone call from the driver who said he was ahead of schedule and would I mind if he came earlier. He provided me with a rough time of delivery stating he would be with me by 12.30. I then recieved a call saying they had got caught in traffic and may be a bit later than anticipated. They arrived at 12.35 and where still very appoligitic which they did not need to be.
They then set up everything to ensure it was in working order.
You can tell this companies prides it self on good customer service. I would definately use this company again, not only were they the cheapest, but the service received was the best I have received from any retailer. | | Do you recommend this retailer? | Yes |
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