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Electrical Experience > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.5 / 5 | 213 reviews | | Likelihood to buy again |  | 4.2 / 5 | 208 reviews |
| Aspect | Rating | | | | Ease of placing the order | | 4.5 / 5 | 213 reviews | | Product selection and availability | | 4.4 / 5 | 202 reviews | | Product information | | 4.5 / 5 | 214 reviews | | Price | | 4.7 / 5 | 213 reviews | | Website performance | | 4.6 / 5 | 212 reviews | | Payment options | | 4.6 / 5 | 207 reviews | | Delivery options | | 4.4 / 5 | 203 reviews | | Delivery & handling charges | | 4.5 / 5 | 194 reviews | | Customer support | | 4 / 5 | 76 reviews |
| Aspect | Rating | | | | Availability of product you wanted | | 4.5 / 5 | 213 reviews | | Order tracking / status information | | 3.8 / 5 | 191 reviews | | On-time delivery | | 4 / 5 | 213 reviews | | Product met expectations | | 4.6 / 5 | 202 reviews | | Customer support | | 4.2 / 5 | 192 reviews |
| | | Customer certified | | |  | Excellent | | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/06/08. |
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| Overall rating | | | Comments | Electrical Experience provided me with a competitive price, ease of ordering, excellent customer service and a prompt delivery service. I have found the whole package extremely satisfactory and have no hesitation in recommending the company to friends and family. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/06/08. |
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| Overall rating | | | Comments | very pleased indeed with the service and price tv came spot on time, and i am happy with everything. thanks fred elcock. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/05/08. |
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| Overall rating | | | Comments | THE TOTAL EXPERIENCE WAS ONE THAT WE ALL FEEL WE DESERVE AS CUSTOMERS:I AM HIGHLY SATISFIED. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/04/08. |
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| Overall rating | | | Comments | I truly could not beleive how cheap, how quick the items came, with within 48 hours i had my new 42inch panasonic tv on the stand with a saving off £300, so very pleased thankyou very much. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/04/08. |
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| Overall rating | | | Comments | It was a pleasure having done business as everything went perfect.I ordered it on the Wedneday at 6am and it arrived next day at 9am.That is excellent service.Admitting I paid for this service, but it was worth it. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/04/08. |
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| Overall rating | | | Comments | It was easy to order and it was nice to get a phone call to arrange delivery date and so quick and prompt too! Wonderful service - thank you |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/04/08. |
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| Overall rating | | | Comments | The price runner/supplier data web site implied product immediately available, but when no response had been received after 10 working days, yet my account had been debited on the day of the order, I rang EE to enquire. I was immedately told my TV was on its way now and would arrive in 3 days time. It did. So a slightly hit and miss experience but no real difficulties other than the delay, although that does cause some concern about what is actually going on. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/04/08. |
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| Overall rating | | | Comments | I have found my item at the lowest price. The "one day" delivery was perfct. Missing item from manufacturer was sent immediatly. The customer service has worked perfect on my issue. Really good business. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/04/08. |
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| Overall rating | | | Comments | An online service that delivers! Thanks Guys. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/04/08. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/03/08. |
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| Overall rating | | | Comments | Electrical Experience was quick to respond to me buying their Product and offered a quick and free delivery service, which was met on time. It was overall a pleasant experience and I would recommend anybody to use this company, as they sold the product (a 42" LG LCD TV) cheaper than anybody else on the net and the delivery was absolutly free of charge. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/03/08. |
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| Overall rating | | | Comments | excellent service delivered on correct day. delivery company very helpful when i phone to check status. would use this company again |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/03/08. |
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| Overall rating | | | Comments | No problems from ordering to actually recieving the TV. Easy to use website, email the same day confirming order and asking me to phone for a delivery date, TV came as promised in the morning of the day arranged, cannot ask for more - and the price was fantastic!!! Thank you guys.
Just one small blip - the guy on the end of the phone was somewhat lacking in customer skills and manners, he was rather abrupt and a Good Morning - Thank you very much , goes a very long way |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/03/08. |
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| Overall rating | | | Comments | Unhappy that I couldn't use my own credit card owing to security, I wanted to get the clubcard points on my Tesco Credit card. I now owe the company the money. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/03/08. |
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| Overall rating | | | Comments | Failed to supply goods as promised, have know cancelled order.
Have re-order item from 123Electricals4me and have received excellent service |
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