Information on Sandisk Shop

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Sandisk Shop - Information
Sandisk Shop - Information	Information	Reviews	Products

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Anonymous member, submitted 28/07/08.

Quality of retailer website	3 / 5
Standard of service - items in stock	2 / 5
Quality of sales service and warranty	1 / 5
Standard of service - ordering	1 / 5
Summary	Purchasing a Sandisk Compact Flash Memory card - identified sandiskshop as it was the cheapest and also stated it was In Stock. Placed order on 3 July. Was notified that item had been dispatched on 15 July (much later than anticipated). Item not received on 21 July and tried to contact the firm - the telephone numbers on the website are all unobtainable - very disconcerting! Finally got an e-mail on the 24 July and the item arrived on 25 July. Item not as desired and when I try to fill in the form to get a Returns Merchandise Authorisation number (without which I cannot return the goods), I was told that as the order had been completed 13 days ago I had no rights under the returns within 7 days of receipt policy. Avoid this website - they are a shoddy bunch
Do you recommend this retailer?	No

Review by John, submitted 03/04/08.

Quality of retailer website	2 / 5
Standard of service - items in stock	1 / 5
Quality of sales service and warranty	1 / 5
Standard of service - ordering	1 / 5
Summary	Items listed are the website as in stock were actually out of stock and new stock never arrived so the order was never fulfilled. I was never given any idea when new stock would arrive so I phoned them after a couple of weeks. After many attempts and using different phone numbers I got through once and was told new stock was coming in 'tomorrow'. It never did so I canceled the order. Money was taken before the order was fulfilled (which they said shouldnt happen) and I havent been credited with a refund. I cant get through by email or phone anymore so 5 weeks later I'm going through my credit card to try and get my money back. Avoid at all costs.
Do you recommend this retailer?	No

Review by Geoff Moore, submitted 28/03/08.

Quality of retailer website	3 / 5
Standard of service - items in stock	1 / 5
Quality of sales service and warranty	1 / 5
Standard of service - ordering	1 / 5
Summary	Avoid at any cost. I imagine customer service would be terrible... if only I could get _any_ response at all :/ Telephone lines non-functioning, emails never replied to, phone "call back service" not working. Waiting 3 months for a refund after returning an item and still not a peep from them. Probably going to small claims court... at least it'll make me feel better if nothing else. From reading posts on forums I know I'm not the only one to feel this way, but that's cold comfort indeed.
Do you recommend this retailer?	No