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Global Gizmos > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.1 / 5 | 174 reviews | | Likelihood to buy again | | 4.1 / 5 | 169 reviews |
| Aspect | Rating | | | | Ease of placing the order |  | 4.5 / 5 | 175 reviews | | Product selection and availability | | 4.4 / 5 | 169 reviews | | Product information | | 4.3 / 5 | 175 reviews | | Price | | 4.6 / 5 | 175 reviews | | Website performance | | 4.6 / 5 | 174 reviews | | Payment options | | 4.5 / 5 | 174 reviews | | Delivery options | | 4.2 / 5 | 169 reviews | | Delivery & handling charges | | 3.8 / 5 | 143 reviews | | Customer support | | 4.2 / 5 | 57 reviews |
| Aspect | Rating | | | | Availability of product you wanted | | 4.4 / 5 | 172 reviews | | Order tracking / status information |  | 3.4 / 5 | 157 reviews | | On-time delivery | | 3.8 / 5 | 174 reviews | | Product met expectations | | 4.6 / 5 | 155 reviews | | Customer support | | 3.8 / 5 | 132 reviews |
| | | Customer certified | | |  | Excellent | | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 04/07/08. |
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| Overall rating | | | Comments | Excellent product information and had exactly what I wanted at a very competitive price. Procusct when delivered was exactly what I expected with no missing items.
Only quibble was with delivery and tracking. Product took 8 working days to deliver from point of order, (opted for standard delivery 4/5 working days) though it travelled quickly once dispatched - two days from e-mail giving notification of dispatch to delivery.
Would recommend Gobal Gizmos's based on experiences, but not for that last minute purchase. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 04/07/08. |
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| Overall rating | | | Comments | Although they promised a free delux carry case when I puchased my satmap they still, even though I have contacted them three times, not sent. They also did not even have the manners to reply to my comments on my last purchase to say they would send!! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 04/07/08. |
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| Overall rating | | | Comments | Delivery was stated as 4 days but took 8 days. Item arrived before tracking notification. Otherwise no problems. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/06/08. |
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| Overall rating | | | Comments | Good website, easy order process, very fast delivery and a great price. The Triton doesn't work as it should though and Magellan don't seem as good as Global Gizmos at keeping in touch with customers. I have approached them by Email but have not had a satisfactory result yet. The Triton 300 will not connect to a Computer and I have tried 4 different computers. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/06/08. |
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| Overall rating | | | Comments | Initial contact via email was very good even on Sunday's. the email exchanges were clear and gave precise information. the dispatch , delivery and tracking of the goods was clear and arrived as advertised. Also the company seemed to be the cheapest for the product purchased. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/06/08. |
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| Overall rating | | | Comments | The customer tracking support was not coordinated or as slick as placing the order
e.g. Got tracking ref as Direct/garmin/SMG but a 13 character entry was required so tracking was rejected. Advice that goods were shipped arrived at 1 hr. before delivery. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/06/08. |
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| Overall rating | | | Comments | It was all smooth sailing and when I had to call and ask about shipping I got a simple reply but with the information i needed. Was sent the same day.
Sad that it takes 4-5 days to ship but you can't help that. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/06/08. |
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| Overall rating | | | Comments | Very pleased with the product, price and service.
Thank you. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/06/08. |
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| Overall rating | | | Comments | I'd bought from them before and the previous time had been problem free so I had no hesitation ordering from them for a second time. Once again, the price was very competitive and the service was fine. The product was exactly as described and came well packaged so overall a very good servive. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/06/08. |
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| Overall rating | | | Comments | CityLink tracking info was not available - got the message that reference number was unknown as non e-orders with Citylink only register once the item has been delivered. Order delivered a day late. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/06/08. |
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| Overall rating | | | Comments | Site easy to use and follow up to purchase and after sales checks all excellent. Would be happy to recommend. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/06/08. |
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| Overall rating | | | Comments | My experience of Global Gizmos was nothing less than perfect. I would highly recommend them to anybody. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/06/08. |
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| Overall rating | | | Comments | Very good experience overall.... |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/06/08. |
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| Overall rating | | | Comments | Further to my telephone conversation with your company and subsequently ordering and buying my "NEW" Garmin Zumo 550, at no time did anyone from Global Gizmo's inform me that the Garmin Zumo 550 that your company has for sale are in fact "White Boxed and Newly Overhauled".
I expected to purchase a brand new Garmin Zumo 550 (V10 - 2008 Model) not "White Boxed and Newly Overhauled".
At no time was I informed by Global Gizmo's customer service or while proceeding through each stage of the buying process, web page, cart, and checkout online that the item for sale is "White Boxed and Newly Overhauled".
This is gross misrepresentation and against the consumer act to mislead customers.
I will pursue this matter further.
Regards,
Mr Davis. | | | Retailer's comment When White Box goods are being advertised by Global Gizmos , we always put
in the product description that it is a White Box model. We get this type of
complaint on average once every six months and it is because the customer
has not read the description fully on our website. White Box models work
perfectly fine but if the customer wants to return the item then they can do
for a full refund.
Many Thanks
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/06/08. |
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| Overall rating | | | Comments | The order was delivered very fast. The downside was that the tracking of the delivery didn't work at all. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/06/08. |
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| Overall rating | | | Comments | Very happy with goods and also with arrival time of goods. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/06/08. |
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| Overall rating | | | Comments | Non-availability of next day delivery service not clear on website and required phonecall to clarify, but otherwise satisfactory service. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/06/08. |
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| Overall rating | | | Comments | Prompt and efficient service |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/06/08. |
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| Overall rating | | | Comments | Best Dealer I have used |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/06/08. |
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| Overall rating | | | Comments | I ordered this Product on Sat 30 May on the Monday i rang to ask about when it would be delivered ans was told it would be delivered on thur 5June but as it not delivered i checked on Monday h Junn only to be told it dident come in to the previous Sat and as i had already told them i was travelling on the 10 of june ito cancell it . If i had been informed it was out of stock i might have got else where. I senr an e mail telling of my travell datr and mentioned it on the phone on the 5 june . Raymond donaghy | | | Retailer's comment This item was originally sent out and lost in the post , we had to re-order it has we had no more in stock. Therefore we couldn't get the map out in time for the 10th and we cancelled the order for the customer.
Many Thanks
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/06/08. |
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| Overall rating | | | Comments | smooth transaction without any hitches |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 04/06/08. |
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| Overall rating | | | Comments | Took payment even though item not in stock. Didn't tell me about delay till I asked. Delivery service (CityLink) appalling, broken promises. Now over 1 month since I paid and still no delivered product. | | | Retailer's comment This customer purchased a Satmap unit from us.It clearly stated on the advert at the time that the item was out of stock with the estimate for shipping also given.Therefore the comment that we hadn't informed the customer of any delay until asking is incorrect.Also with regard to City Link , the customer complained to us about the service , after doing this we chased up the couriers and it was sorted out the same day.
Satmap Active 10 units are now available for any customer wanting to purchase one.
Many Thanks
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/06/08. |
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| Overall rating | | | Comments | Purchase was fine but the product is out of date and required a download to allow me to load.
The product is incredibly difficult to use and overall I was disappointed with the end result |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/06/08. |
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| Overall rating | | | Comments | I was happy with the layout of the website, and details of the product I wanted.
I was unhappy about the fact I paid for next day delivery, but did not revieve my item until 3 days after i purchased the item |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/06/08. |
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| Overall rating | | | Comments | Easy to order. Good description of products on line. Delivery was prompt, and goods arrived in good condition. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/05/08. |
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| Overall rating | | | Comments | GOOD EXPEIRIENCE DEALING WITH THIS FIRM IT WAS NOT THEIR FAULT THAT THE ARTICLE WAS VERY LATE IN DELIVERY. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/05/08. |
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| Overall rating | | | Comments | The order process was fine without problems.
There was some odd delay sending the package. I took 4 days to get package to Royal Mail. And that seemed to happen only after I made an inquiry when the order will be shipped.
Anyway, reasonable service. I will recommend to others. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/05/08. |
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| Overall rating | | | Comments | I had to telephone due to a typing error regarding tracker code for package. The call was handled very professionally and order arrived on time. The courier used even contacted me due to know one being present to sign and made alternative arrangements. Many Thanks Steven |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/05/08. |
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| Overall rating | | | Comments | Although the product was delayed in getting to the UK I was impressed with the speed of delivery once it had arrived. Getting through to customer support was easy and the person at customer support was very reassuring and informative with regard to my query. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/05/08. |
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| Overall rating | | | Comments | I did not receive my package, even the it was stated that I did. | | | Retailer's comment Package has been signed for in Germany , customer has informed us that it hasn't been received. A trace as been put on the parcel to confirm who has signed for the parcel and we are awaiting a response from Royal Mail on this. We have informed the customer throughout the process and asked that he checks with his neighbours to see if they have his parcel? |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/05/08. |
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| Overall rating | | | Comments | extreme ease of use and navigation through web site competetive pricing and quick reliable delivery what more can i say very pleased with service and product no need to use customer support or track parcel as it arrived quicker than expectations thankyou
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/05/08. |
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| Overall rating | | | Comments | Very good. Ordered on Mondayevening and delivery on next Friday (in the Netherlands). So no complains what so ever en will recommend your shop to others.
Only thing was that we did not get a mail that our Order was shipped. But delivery was quick so that's ok. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/05/08. |
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| Overall rating | | | Comments | ordered the product for next day delivery not arrived after 7 days spoke to company they are useless | | | Retailer's comment This order has gone missing in the post via the courier.We have put a trace on the parcel and we have informed the customer.To say we are useless is ridiculous , we were not informed until day 6 out of the 7 that it had not been received and steps have been taken to resolve the problem. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/05/08. |
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| Overall rating | | | Comments | Product not in stock; should be clear from the website, or I should have been informed. | | | Retailer's comment It clearly states on the site that the product is not available with the estimate for shipping also stated so the customer has been informed at the time of purchase. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/05/08. |
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| Overall rating | | | Comments | Very satisfied by price and delivery. Found it hard to navigate the site but that is probably due to my ineptness. Once that I had got my head together and seized control of my one, errant brain cell every thing was ok. I would like to say thank you for the experience and I hope to do business with you in the future. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/05/08. |
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| Overall rating | | | Comments | Excellent buying experience! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/05/08. |
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| Overall rating | | | Comments | Found the product I wanted on the web site. Placed the order. Received it the following day. Very straightforward & trouble free. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/05/08. |
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| Overall rating | | | Comments | overall very good but dissappointed with delivery as product was not shipped on time and no attempt was made to advise me of this. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/05/08. |
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| Overall rating | | | Comments | The order process was very simple and they had the product i required.
I paid express delivery which should be 2-4 days its now 5 days and the product hasnt arrived.
I couldnt get hold of anyone on the phone when they did eventually pick up they said there was a back log but still didnt give me a date for delivery.
I have had no delivery updates or emails expalining this so i am still waiting.
It would have been better if they could have informed me of the situation to avoid me getting frustrated. | | | Retailer's comment This is for a Forerunner 405 purchased on a "Pre-Order Basis" , these have now come into stock and all units have been posted out.It is somewhat frustrating that the customer has not read the detail right next to and very clear on the advert that it is a "Pre-Order" item with an estimated launch date given.As for the phone call and waiting, we are very very busy on launch days of what will be the best selling product of 2008.Any customer wanting to buy a Forerunner 405 , please note all models are now in stock.
Many Thanks
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/05/08. |
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| Overall rating | | | Comments | Everything was excellent apart from when trying to contact customer support. The phone rang for a long time and was not answered and emails were not returned. When I did manage to get them on the phone they were very good. I have given them the benefit of the doubt and just put it down to a successful company being busy. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/05/08. |
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| Overall rating | | | Comments | Good price, prompt delivery and good product. Would recommend Global Gizmos and Garmin Etrex Vista CX with plug in software card. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/05/08. |
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| Overall rating | | | Comments | I would have appreciated an email to inform me that there was a delay with the order - I had to phone up to find this out. otherwise very impressed with their prices |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/05/08. |
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| Overall rating | | | Comments | I found the online shopping a little difficult regarding actually paying for the item. Overall though I am very happy with the product, the speed of delivery and the seller.
Thanks. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/05/08. |
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| Overall rating | | | Comments | I placed this order on Monday 5th January 2008 and as stated on your website the delivery time was between 2 - 4 days. My product had not arrived by Saturday 10th May, and as this was a birthday present for my girlfriend (her birthday Sunday 11th May), she did not have a particularly nice birthday. I still have no idea what has happened to order and have not had any email to track my order. Regards, John taylor 07772 534278 | | | Retailer's comment This customer has purchased a Forerunner 405 in Green , it clearly states on the advert on our website that it is "Pre-Order Only" , this product is actually due to launch on the 15th May and it will be delivered in due course. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/05/08. |
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| Overall rating | | | Comments | Purchase went fairly smoothly but feel i was fobbed off when dispatch date changed. I was told that product hadn't yet been released by garmin but oddly after 5 minutes of looking on the web and 1 phone call i managed to find the product in stock and available for next day delivery. I think it goes without saying i will be cancelling my order as i still haven't recieved goods after almost 2 weeks. | | | Retailer's comment It clearly stated on the advert that this item was on a 'Pre Order Basis' , hence why the customer has not received it. As for other companies having one in stock , yes the european version is out but contains only euro plugs , ours contain Euro and UK plugs which is obviously why we have delayed launch until receiving the correct model.
Many Thanks
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 05/05/08. |
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| Overall rating | | | Comments | Good prices with good service which is not always the case on the internet. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/05/08. |
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| Overall rating | | | Comments | Great items, great price, great delivery. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/04/08. |
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| Overall rating | | | Comments | Excellent service Excellent product, cannot fault in any way |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/04/08. |
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| Overall rating | | | Comments | My Purchase experience is 50/50 at the moment as I had two orders on express delivery and the first enital order has not arrived yet one week later which is a bit worrying as my second order arrived on the third day as promised. The site it's self is very well put together it also displays other items you would not of thought of purchesing and are very tempting. The links to accesorys is very good and once you have entered your enital details the confermation of purcheses is so easy. If I was to purchess any more products of this type it probly would be globel gadgets i would go to depending on their customer support. | | | Retailer's comment The item still outstanding was purchased on a pre-order basis as it states on the advert.The product hasn't launched yet hence why it hasn't been delivered!
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/04/08. |
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| Overall rating | | | Comments | Product was one day late on the delivery estimate. However this did not cause any problems as I was available to take delivery - but I may not have been. | | | Retailer's comment Item was sent in good time,delivery company tried to deliver it on the day as expected,no-one in to receive the parcel?,delivery took place again day after when someone was home. |
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