Kaleidoscope - Information
NameKaleidoscope
Head Office AddressOtto Uk, Otto House, Ingleby Road, Bradford, BD99 2XG
Telephone01274 575511 (Switchboard)
Fax01274 625575/ 01274 625591
Telephone OrderYes
Number of StoresN/A
Refund PolicyAny refund you receive for returned goods will be credited to the payment method used; your Personal Account or your credit/debit card as appropriate. We will replace or refund most items provided they are returned complete, unused, and in their original packaging within 14 days of receipt. After this we will accept returns on faulty goods free of charge; all other returns will be subject to an administration fee. Some products are non returnable however – please see website for full details (http://www.kaleidoscope.co.uk/web/main/help/question.asp?qid=123)
Payment Optionscredit card, debit card or personal account with variable payment terms
(http://www.kaleidoscope.co.uk/web/main/help/question.asp?qid=122)
Delivery£3.50 per order for standard delivery in 3-4 working days.
Next day delivery (where available) is an extra £3.
A delivery charge of £10 or £25 is applicable to extra large items such as fridge freezers or furniture – please see website for full details. (http://www.kaleidoscope.co.uk/web/main/help/question.asp?qid=93)
Return Policy14 day home approval on most items. Goods can be returned for free. Our couriers will collect most parcels and return to us provided it is within the terms of the refund policy. We will replace or refund most items provided they are returned complete, unused, and in their original packaging within 14 days of receipt. After this we will accept returns on faulty goods free of charge; all other returns will be subject to an administration fee. Some products are non returnable however. See website for full details. (http://www.kaleidoscope.co.uk/web/main/help/question.asp?qid=124)
Guarantee14 day approval on most items. Some products come with manufacturer’s warranty (see individual product descriptions). Extra warranty available on selected products at a further charge.
Member CardN/A
Pay by InstallmentSpread the cost with a Kaleidoscope Personal Account. Terms and Conditions apply. See website for more details (http://www.kaleidoscope.co.uk/web/main/help/question.asp?qid=120)
MembershipN/A
Cost of DeliveryStandard Delivery £3.50
Next Day Delivery (where available) £3 extra
Extra-Large Items: £10/£25 (see product details on website)
Low Price GuaranteeN/A
Customer Reviews
Overall purchase experience
3.0 / 5
Based on
1 review
Average Ratings
Quality of retailer website
4.0 / 5
Quality of sales service and warranty
2.0 / 5
Standard of service - ordering
4.0 / 5
Standard of service - items in stock
2.0 / 5
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
submitted
30/07/08
Quality of retailer website
4.0 / 5
Standard of service - items in stock
2.0 / 5
Quality of sales service and warranty
2.0 / 5
Standard of service - ordering
4.0 / 5
Summary
i ordered a wii fit from this company turns out there is a 144 days waiting time in the meantime the money was taken from my account including the delivery charge i have now requested a refund so that i can buy elsewhere so do not be fooled into thinking they are in stock they are not.
Do you recommend this retailer?
No
Pages:
1
Total number of pages: 1
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