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| Retailer information | |
| Name | Andertons |
| Head Office Address | St Vincent House 59 Woodbridge Road Guildford Surrey GU1 4RF |
| Telephone | 01483456777 |
| Fax | 01483456722 |
| Telephone Order | 01483456777 |
| Number of Stores | 1 |
| Refund Policy | REFUNDS Goods may be returned to Andertons up to 7 days after the date of purchase for a full refund provided that: 1. The goods are returned in the same condition they were sold, including all original packaging materials. 2. The goods are a normal stock item and have not been specially ordered at the customer's request. 3. Proof of purchase can be established. Exceptions to this refund policy apply to: 1. Products where a licence agreement is included with the product (ie software and sample CDs). In the case of such products a refund can only be offered if the product packaging has not been opened or tampered with in any way. 2. Books and videos EXCHANGES Goods may be returned to Andertons up to 30 days after purchase for a full exchange provided that: 1. The goods are returned in the same condition they were sold, including all original packaging materials. 2. The goods are a normal stock item and have not been specially ordered at the customer's request. 3. Proof of purchase can be established. Exceptions to this exchange policy apply to: 1. Products where a licence agreement is included with the product (ie software and sample CDs). In the case of such products an exchange can only be offered if the product packaging has not been opened or tampered with in any way. 2. Books and videos IMPORTANT INFO RE CARRAIGE CHARGES ON RETURNED GOODS Please note that delivery and collection charges will not be refunded if you decide to return a product for any reason other than it being faulty. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/uksi_20002334_en.pdf Your statutory rights are not affected |
| Web Address | http://www.andertons.co.uk/ |
| Payment Options | |
| Delivery | Delivery Schedule Our web site is linked to our actual stock management computer system & this enables us to give you upto date information about stock availability. If an item displays the message "In Stock - 24hr Delivery" the following applies. This item is currently in stock. Orders that are placed before 10am will be shipped the same working day for delivery the following working day. eg, goods ordered by 10am on a Friday will be delivered on the following Monday. Goods ordered after 10am on a Friday & up to 10am on the Monday will be delivered on the Tuesday. Please note that working days do not include weekends or bank holidays. Any orders received after 10am will be delivered within 48 hours. If there are any problems meeting these delivery deadlines we will let you know by email within 5 working hours of reciept of your order. If an item displays the message "Usually Ships Within 4-7 days" the following applies. This item is currently unavailable direct from our warehouse. Most items are available from our suppliers so that we can deliver to you within 4-7 working days. On receipt of your order our online sales team will get a more accurate delivery date from our suppliers & email you with this date - normally you will have our reply 3-5 working hours after placing your order. If the delivery date is unacceptable then you can cancel the order with no questions asked. Once despatched your order is fully insured against loss or damage whilst in transit. |
| Return Policy | EXCHANGES Goods may be returned to Andertons up to 30 days after purchase for a full exchange provided that: 1. The goods are returned in the same condition they were sold, including all original packaging materials. 2. The goods are a normal stock item and have not been specially ordered at the customer's request. 3. Proof of purchase can be established. Exceptions to this exchange policy apply to: 1. Products where a licence agreement is included with the product (ie software and sample CDs). In the case of such products an exchange can only be offered if the product packaging has not been opened or tampered with in any way. 2. Books and videos IMPORTANT INFO RE CARRAIGE CHARGES ON RETURNED GOODS Please note that delivery and collection charges will not be refunded if you decide to return a product for any reason other than it being faulty. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/uksi_20002334_en.pdf Your statutory rights are not affected |
| Guarantee | Guarantee Warranties New items come with a minimum 12 month warranty against manufacturer defect. Some manufacturers offer extended warranties - details of these extended warranties will come with the product & you may be required to register the product direct with the manufacturer in order for the extended warranty period to apply. Second-hand items come with a 3 month parts & labour warranty Faulty Goods Faulty goods, where the fault is due to manufacturing defect, will be exchanged or refunded where possible within the first 30 days of purchase. After that time and for the remainder of the warranty period, faulty goods must be returned to Andertons Music Co & will be repaired & returned to the customer. If the original packaging has been retained then Andertons can offer a free collection service for faulty goods that need to be returned. If you do not keep the original packaging then it is the customers responsibility to package & return the goods to Andertons at their own cost & liability. Once repaired, goods will be returned to the customers UK address at no charge. Persistently faulty goods may be exchanged or refunded at the Manager's discretion. Faults due to misuse are not covered by any warranty. Damaged Goods Damaged goods must be reported to Andertons within 48 hours of purchase/delivery of the goods. If the package appears to be damaged on delivery, please write the word "Damaged" when you are asked to sign for the delivery |
| Member Card | |
| Pay by Installment | 9 Months Interest Free Credit on everything over £200. Subject to Terms & Conditions |
| Membership | |
| Cost of Delivery | £10.00 |
| Low Price Guarantee | Unlike some of our competitors, Andertons Music Co does not differentiate our store customers from our web customers. That means whether you shop on line, on the phone or in our store you get the same great prices plus the same excellent service. |
