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John Lewis > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Peter Sergeant, submitted 18/04/08. |
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| Quality of retailer website |  5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered a Toshiba 46XF355DB LCD TV on line on the evening of 9/4/08. Advised by telephone on 11/4/08 that delivery would be on 16/4/08. Received text on 15/4/08 confirming delivery would be am on 16/4. Call from driver 11am on 16/4 that they would be at my home in 20 minutes - and they were. Cannot fault the whole procedure at all.
On the face of it not the cheapest price for this TV but factor in the 5 year guarantee worth about £250 (which I would have bought anyway) and they beat the rest by a good £200 + their returns policy is outstanding.
I highly recommend John Lewis on my experience.
| | Do you recommend this retailer? | Yes |
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| Review by Marie, submitted 15/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I ordered my Dyson from them as it was the cheapest, the site was very easy to use and my order was delivered the next day! | | Do you recommend this retailer? | Yes |
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| Review by , submitted 08/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Found website easy to use and full of information. There were some additions that weren't on the website so i popped into John Lewis and the staff were fantastic. I also found the deliveries quick and the prices competitive. | | Do you recommend this retailer? | Yes |
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| Review by Valerie Houghton, submitted 05/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I`ve just ordered my second big purchase from John Lewis. The first was a Bosch fridge freezer and now have ordered a LCD tv. The freezer has a 2 yr guarantee and the tv has a 5yr one, all free.The delivery was arranged a couple of days after ordering by a phonecall from them, both within 7 - 14 days, in the case of tv 7days.
Only bad thing i can say is we don`t have a JL near to me , would like to go instore sometimes but at least i can go online. | | Do you recommend this retailer? | Yes |
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| Review by Ken Brown, submitted 19/02/08. |
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| Quality of retailer website |  3 / 5 | | Standard of service - items in stock |  1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | I was very impressed with the price posted by John Lewis for a Bosch freezer but when I contacted them they didn't have any record of the particular model number. Of course they offered to send me details of alternative models but I regard this kind of advertising as a scam. | | Do you recommend this retailer? | No |
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| Review by beardmore, submitted 18/01/08. |
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| Quality of retailer website |  4 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering |  2 / 5 | | Summary | Things to be aware of.
The website says 7 days delivery but when the confirmation comes, it will say 14 days.
You are also told that you will not be debited until the item leaves the warehouse. I was charged, even though they cancelled the delivery the evening before. After numerous phone calls, I was told that I had to wait another week for the next delivery or up to a week for my money back, leaving me without the washer or the money to go elsewhere.
If they say that they'll ring back.....do not hold your breath! | | Do you recommend this retailer? | No |
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| Review by Anonymous member, submitted 27/12/07. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered a tv on Thursday 20th December at 1pm. I used standard delivery. The website said it would not be delivered until after Christmas, which was fair enough. However, the tv was delivered before 11am the next day.
Not only was the tv cheapest with John Lewis but we also got a free five year guarantee | | Do you recommend this retailer? | Yes |
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