PriceRunner > Boots Kitchen Appliances > Reviews

Boots Kitchen Appliances - Reviews
	Information	Reviews	Products

Details on the retailer Report errors and make suggestions

Customer Satisfaction Evaluation

Store ratings Aspect Rating     Overall purchase experience 4.4 / 5 1358 reviews

Customer certified     Excellent   Good   Average   Below average   Poor The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products. Please note that the average rate is based on the last six months and the number of reviews from when the survey went live. Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read more

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/07/08.

Overall rating Comments had to wait 3 weeks for delivery of cooker as it was not in stock, even though on website it never said so. they texted to ask me to call them to arrange delivery, and even though they never gave me a date, they took money from me, when on website it said i wouldnt have to pay til they arranged date for delivery. said it would be with me in 2 weeks, but it ended up being 3. delivery was on time, and delivery guys were great, very polite.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/07/08.

Overall rating Comments Purchase was an excellent experience. Delivery was dreadful. Given four hour slot but did not arrive. Several calls to Boots was no help at all. Arrived 2 hours late and did half the job. Disgusted. I paid extra for a Sat delivery too.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/07/08.

Overall rating Comments Although the delivery date was a bit later than I expected it would be, I wasn't in a rush for it so it didn't matter this time. Everything happened as they said it would, reminder calls, confirming time slots etc. Product came on the date and time specified, which is probably THE most important thing when you take time off work to wait in. This is the second time I've used Boots, and still 100% success rate. I paid a bit more for Boots (price was not the cheapest, but it was still very competitive) for 2 reasons. 1) because they had consistently good feedback (with all due respect to the few people who didn't have a good experience). 2) because I got Advantage points. So, very professional service - the minimum I require and expect. It's amazing how many companies don't meet this minimum though.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/07/08.

Overall rating Comments Was a bit disappointed that although online it stated delivery would be in 3-7 days, on ordering i was advised washer dryer was very popular and delivery would be in excess of 2 wks--was not happy at this but delivery only took about a week in the end -so everything worked out. Was kept up to date on delivery by text and phone and delivery men were very fast and helpful, and arrived within the stated 4 hr time frame. The almost 2000 boots advantage points are very welcome. Would use boots again for these type of items.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/07/08.

Overall rating Comments item not available anymore - not told till after phone call confirming delivery date.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/06/08.

Overall rating Comments Detailing on the website was clear and concise. Excellent service, phonecall received the evening before as promised to give me my 4 hour time slot. Delivery was made at 7.30am with a phone call 30mins beforehand to let me know they were on their way with a no hassle installation and taking away my old product. Thouroughly recommend Boots Kitchen appliances with advantage points too!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/06/08.

Overall rating Comments Helpful and friendly. Really good to be called and told when my item would arrive instead of waiting in all day or having to chase the order. Helpful delivery staff.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/06/08.

Overall rating Comments Very good indeed - having been messed around for 2 weeks by KitchenScience.co.uk where my order was lost and they did not seem to care two hoots, it was wonderful to get the first rate service from Boots. Not only that but an extra fast delivery with no extra charge! I would have no hesitation in using Boots again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/06/08.

Overall rating Comments Very good all round. I would recommend Boots KA to others.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/06/08.

Overall rating Comments Easy - Quick - Clear

Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/06/08.

Overall rating Comments Very easy to order from website, great delivery options, came when we wanted it. Good communication, a text and two phone calls to inform of delivery time. Item came within time window given and delivery men very friendly and informative about product ie reminding us not to turn it on for 3hrs as stated in the book. very happy with total service.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/06/08.

Overall rating Comments Perfectly happy with way of purchase but when the hob arrived it had been slightly damaged. In haste, my husband said he would unpack items himself and signed for the item so we know we had no comeback. The damage is hardly noticeable but there was damage in transit.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/06/08.

Overall rating Comments Was called on delivery day and told that they'd be here btwn 3-7.Seven came and went.Called Customer Services and was told that they would have to look into it and it prob wouldn't come that day or next.Then got call from delivery team to say they were on their way.Eventually got delivered at about 8.45pm!Good job I didn't have any plans that night!Whilst everyone was v polite and I am grateful to have my purchase,I would have thought that a 4 hour window was big enough to get a product to a customer.I had made sure I was available btwn the requested hours and was disappointed that my effort was not matched by the company.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/06/08.

Overall rating Comments I didn't know Boots had an appliance division until I googled it but I found the website easy to use and the response when the product I wanted had a longer than usual lead time was excellent. Delivery was on time, I was not kept waiting all day as a 4 hour window was given and when the item arrived the delivery men were helpful and tidy! Price was competitive as well so I would be happy to buy from Boots again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/06/08.

Overall rating Comments The whole experience for ordering from Boots kitchen appliance was very easy and very straight forward. The price was very competitive and the company kept me informed as to how and when they were delivering including a half hour warning they were near to our house.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/06/08.

Overall rating Comments We are still reeling from the superb customer service from Boots Kitchen Appliances, we will definitely buy from them again and have no hesitation in recommending them to others thank you.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/06/08.

Overall rating Comments Brilliant experience as was kept informed at all stages and although appliance wasn't in stock when ordered it, which was disappointing, I received it quicker than was expected, so was very pleased. Being given a four hour delivery slot was excellent service.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/06/08.

Overall rating Comments Had a text to confirm when delivery would take place a couple of days before, followed by a phone call the day before delivery to give me a delivery time of between 7 am and 11 am. Washing machine delivered at 7.30 am. Then had follow up call in the afternoon from Boots to ensure I had received item and making sure everything had been as expected. Would definitely recommend as there is after sales service too, which is nowadays unheard of!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/05/08.

Overall rating Comments Part of the reason we bought through Boots was the 48 hour delivery. The product should not have been displayed if it was out of stock and therefore the 48 hour delivery was impossible. The price was very competitive and the service I received from Boots was great in terms of calls, text and email - and we did feel cheated when we could not get our washing machine within 48 hours though.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/05/08.

Overall rating Comments We have ordered for the first time from Boots Appl. and we were really happy with the service we received. Perfect costumer service! Very satisfied with products! (Products were constandly out of stock at Dixons and Currys!!!) We will definitialey order again from Boots! Prices very competetiv. Best wishes, a very happy customer

Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/05/08.

Overall rating Comments Boots need to keep a track of the outside couriers they use as, once it was passed to a subsiduary company X2 all updates ceased and it took 8 working days to them be delivered.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/05/08.

Overall rating Comments I was told that the appliance was to be delivered last Saturday. I arranged to stay in all day. No-one contacted me and eventually I had to makje contact. I waited a long time to get through and when I did so I heard that my order had nbeen cancelled. More telephone calls revealed that there was not enough stock to meet my order even though my purchase was connfirmed. I have no idea if money has been taken from my account. I have been promised a call on Friday. I will reserve judgement about recommendation until I see how that progresses.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/05/08.

Overall rating Comments Over the past months we have used the Boots Appliances site several times and have always been very pleased with the whole process. Unfortunately on this last occasion we were very disappointed with the attitude and demeanor of the delivery company TSL. Not only did they seem to want to blame us for the fact they got lost but also damaged our grass verge in their haste. Previously the delivery teams had been helpful and polite. I can only assume the new delivery company are cheap ! - they certainly let down an otherwise excellent service.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/05/08.

Overall rating Comments Unbelievably good. Excellent servioce from start to finish..and points to spend!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/05/08.

Overall rating Comments Overall a very good price and delivery time although i wasn't keen on the actual delivery driver who came up my farm track at very high speed when there are children and dogs playing. also i was concerned about potential damage to the machine but apart from that i was very very pleased with the product and service.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 04/05/08.

Overall rating Comments This is the 2nd time I have used this site - first time, the delivery policy was not adhered to This time I have had no contact at all despite chhosing a date that wasn't available & also stipulating that I needed a morning delivery The website says that contact will be made & that no payment will be taken until a delivery agreed I suspect that if I checked, payment will have been debited already Poor service so far; yet again

Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/04/08.

Overall rating Comments East to order and customer service was great. We were telephoned just after we ordered and when our product came the delivery men were excellent and kept us informed of their arrival time. I will definitely order more products from Boots on-line service as we are moving to a new house and are needing to make a few purchases.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/04/08.

Overall rating Comments I ordered my product on line 19 April and was quite happy that both my products were in stock and were due to be delivered 24 April. I was contacted 21 April to be told that the fridge was out of stock so both items would not be delivered until 29 April. I had a number of issues with your customer service team regarding this. On 28 April I was informed my delivery would be between 7 and 11. On 29 April the delivery people called to tell me they would deliver between 8.30 and 12. I have now received the order although the initial fridge they tried to deliver was the wrong item!!!!!!!!!!!!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/04/08.

Overall rating Comments The on-line purchasing process was swift and simple with excellent follow up customer service provided by the Boots Kitchen appliance staff. The delivery date was scheduled to meet my preference and the administration staff and delivery staff telephoned to confirm delivery times in advance. The product arrived during the time specified and the delivery staff were polite and helpful. The product was competitively priced, arrived in excellent condition and good working order. I would definitely recommend Boots Kitchen Appliances to friends and relatives and will use their service again when I need to purchase anything for the kitchen in the future.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/04/08.

Overall rating Comments I was surprised to find what I was looking for at Boots and only did thanks to a price comparison site. I am very glad that I did.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/04/08.

Overall rating Comments Boots customer service was brilliant but let down by Hotpoints stock.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/04/08.

Overall rating Comments After paying for my appliance on Feb 19th, it finally arrived on April 10th!! Customer services at Boots is appalling. I had two failed deliveries, the second of which had been confirmed the evening before. I was assigned a member of the team, Jennifer Dawe who was not in work! Phone call messages were not passed on when I was told someone would be ringing me back. I was told over the phone on Wednesday 2nd April that I would get compensation for the extremely poor service I have recieved, but I have heard nothing of this since.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/04/08.

Overall rating Comments It was Brilliant.The product range was great we had a good choice to start with. After we choose the product the information given on the product was full and clear. The communication with boots was ecellent. The telesales staff and the driver were both polite and clear with their instruction.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08.

Overall rating Comments From ordering to delivery - excellent service.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/04/08.

Overall rating Comments Good website presentation; prices competitive; good selection of items; purchasing process on website straightforward; delivery matched website promises - call received confirming delivery 'window'; unexpected but welcome call from delivery team on delivery day further confirming; delivery on time by very polite and efficient team of two. Thanks!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/04/08.

Overall rating Comments The process of buying through Boots Kitchen Appliances on line was reasonably straightforward. The only downside was the usual one of delivery timeslots (that said, it was overall, a good experience.) I realised that I would need a half day slot to be at home to receive the delivery, but as I do casual/relief work, I was not in a position to inform my employer whether I would be off in the morning or afternoon. The reason being: the buyer will only know which part of the day the delivery is expected the previous evening; this normally, gives no opportunity to update an employer on ones potential working availablity for the next day. Had we known one day earlier, I would have been able to arrange to attend work, as my wife would have been home from work in the early afternoon for the initial expected delivery slot. Therefore, in my case I had to turn down work for the entire day (I do not get holiday pay.) I cannot fault the delivery itself: although the time slot did change to an earlier one (12-4pm;) via an incoming phone call on the morning of the delivery. This helped me get the oven in place and working earlier than expected, but would have caused delivery problems had I taken the pre-evening phone call delivery time (3-7pm) as accurate, and left home early morning as is often the case and not arrived home until after 1.30pm (my wife arrived home at 2pm) I took delivery around 12:30 I believe, and the delivery was completed without a problem; your delivery team being very helpful. Thank You

Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/04/08.

Overall rating Comments Whilst the overall purchase experience was exceptional from B.E. However, The attitude of the delivery team left a lot to be desired. They were not happy that they had to unpack the goods and wait whilst the two items were inspected for any damage.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/04/08.

Overall rating Comments Product was cheaper than everywhere else (as well as Advantage points and cash back via cashbackkings so was even cheaper really), in stock and easy to buy online with an immediate choice of delivery dates. This was confirmed by email the following day. Phone call the night before delivery as promised offering 10-2 delivery time. Asked if we could have early time within that slot but they could not offer this. Was told we were delivery 11 out of 27 so should come earlier in time slot. Arrived at 1.40pm so not as early as hoped but within time scale. Was in perfect condition. Was told on phone by their staff that they are using a new delivery company which has improved deliveries being on time. I can't guarantee this but it worked for us. Would definately use them again

Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/03/08.

Overall rating Comments This has been my largest purchase via the Internet, the experience was better than I expected and saved a large amount of time and money, constant flow of communciation made for a seamless service. Will use Boot Kitchen Appliances again and will be happy to recommend the service, and the added bonus I get Advantage points. Thank you BKA.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/03/08.

Overall rating Comments it waas a really smooth transaction and i would definately recommend boots to a friend or family

Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08.

Overall rating Comments Website looks good but delivery took longer than advertised. Messed up my cash-back due to their splitting of the order.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/03/08.

Overall rating Comments 2 different people rang me during the week to tell me that delivery would be between 1 and 5 pm, and that I would get a phone call about an hour beforehand from the driver. The delivery van turned up at 10:30, completely without warning and long before I was ready for it.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/03/08.

Overall rating Comments Superb communication from Boots at each stage of the order keeping me fully inform from actually placing the order to delivery. Delivery driver and partner, both friendly and professional. Boots cannot be faulted!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/03/08.

Overall rating Comments Purchasing kitchen appliances from Boots online was excellent, ordering was easy delivered on the date advised and informed us the time of delivery - what more can you ask.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/03/08.

Overall rating Comments Overall a really pleasant buying experience, brilliant communication by staff informing of delivery times, only marred by a miserable delivery driver who turned up half an hour beyond the delivery slot(although he did phone). Refused to unpack the item even though I pointed out it was on Boots terms and conditions sheet, I noted on the sheet that the item had not been unpacked and signed as sight unseen. I suppose I was lucky the item was OK.... Brilliant Price, Product and Customer service. Let down by a crap logistics Company, but I saved £80.00 so can't moan really.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/03/08.

Overall rating Comments Extremely pleased with process for purchase. However, 4 hour window for delivery was inaccurate stated as 10.00 - 14.00 as the driver 'phoned at 7.30am to say he would be arriving in 1 hour! Otherwise, excellent service

Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/03/08.

Overall rating Comments I am very pleased with the service I received at all stages of my order process, all the staff I dealt with were extremely professional and were able to answer any questions I raised immediately. The delivery team were on time and very efficient. I would have no hesitation in recommending this company

Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/03/08.

Overall rating Comments At first we were very surprised that Boots offered this service. The whole experience has been totally stress free. The delivery timescales were a little lengthy, we have been without a washing machine for a week. The only issue I would have was the telephone call to attempt to sell the insurance - I am certain this option was prompted for at the initial order screens. The delivery chaps were great! Thank-you Boots!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/03/08.

Overall rating Comments Good easy to navigate website. Good customer phone support when I wanted to change my delivery date. Friendly helpful careful delivery drivers. Excellent.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/03/08.

Overall rating Comments A clean transaction, carried out with great efficiency and excellent communication. Good website, easy to use and easy to locate requited products. First class delivery scheduling and spot-on follow though, including pre-delivery phone call to confirm times, etc. Courteous dleivery man. Cannot fault the process. Goods were as ordered an in perfect condition. Packaging removed by delivery driver as promised.

Showing: 1 - 50

Pages: 1  2  3  Next page »