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Pixmania.co.uk > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.2 / 5 | 6915 reviews | | Likelihood to buy again | | 4.2 / 5 | 6761 reviews |
| Aspect | Rating | | | | Ease of placing the order | | 3.9 / 5 | 6903 reviews | | Product selection and availability |  | 4.4 / 5 | 6809 reviews | | Product information | | 4.2 / 5 | 6868 reviews | | Price | | 4.5 / 5 | 6891 reviews | | Website performance | | 4 / 5 | 6888 reviews | | Payment options | | 4.4 / 5 | 6879 reviews | | Delivery options | | 3.8 / 5 | 6729 reviews | | Delivery & handling charges |  | 3.5 / 5 | 6116 reviews | | Customer support | | 3.7 / 5 | 2117 reviews |
| Aspect | Rating | | | | Availability of product you wanted | | 4.5 / 5 | 6898 reviews | | Order tracking / status information | | 4.1 / 5 | 6607 reviews | | On-time delivery | | 4.2 / 5 | 6881 reviews | | Product met expectations | | 4.5 / 5 | 6386 reviews | | Customer support | | 3.8 / 5 | 5015 reviews |
| | | Customer certified | | |  | Excellent | | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/05/08. |
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| Overall rating | | | Comments | Very happy, apart from a few days' delay in sending, for which you did apologise. A competitive price for a superb product. I've bought from you before, and may well do again if the price is right. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/05/08. |
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| Overall rating | | | Comments | You did not inform me when the debit card did not go through. I waited 7 days in vain!! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/05/08. |
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| Overall rating | | | Comments | Prices were excellent. Couldn't be beaten.
Product availability poor - 1 month on and still awaiting delivery of tumble dryer.
The delivery person refused to plumb in washing machine either, despite me paying for this service. He gave some reason but he couldn't get out of the door quick enough! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/05/08. |
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| Overall rating | | | Comments | Though not explicitly stated anywhere on the website, I was disappointed that the option to pick up from the Fulham store is no longer available. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 04/05/08. |
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| Overall rating | | | Comments | I had fully expected Parcel Force to take my product back to their local depot as I knew I would be out when they called. I could have collected my item from their depot the next evening, quite late, as I have done before. As it was, they left the item at my local sub-post office, which closes at 5.30pm, and which meant I could not retrieve my item until the Saturday, four days later! and then I had to get there before 12.30pm.
I appreciate this is not Pixmania's doing, but they should be aware of how their carriers are affecting their business. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 04/05/08. |
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| Overall rating | | | Comments | Pixmania is one of best shopping sites I've ever used! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/05/08. |
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| Overall rating | | | Comments | Found I could not use my visa debit card although you had options for Visa electron and Visa. Mine was a Visa delta. Although you had the item in stock it still took about 5 days for my order to be dispatched. When it said my order was dispatched your site said use tracking number to track parcel but no number was there. (appeared a couple of days later). | | | Retailer's comment Thank you for your review.
We apologies for the problems you have had with your order. An order can be delayed for different reasons. Some of our payment options take a few days before they are validated and are ready to be dispatched. We also do a security check on all orders paid with a debit or a credit card and if the customers do not answer to this security check the order might be delayed. If you have chosen express delivery and the order has not been delivered time you can contact our customer service and we will refund the express delivery cost. We appreciate all feedback we can get in order to improve our serviced towards our customers and we will off course forward your opinions. Please don’t hesitate to contact us on 08700-118117 for any further questions.
Best regards,
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/04/08. |
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| Overall rating | | | Comments | pleasant |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/04/08. |
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| Overall rating | | | Comments | Great comparisons, prices were best on the internet, and delivery was fantastic and on time. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/04/08. |
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| Overall rating | | | Comments | I found the site a little clunky to use, but the customer support call service was extremely good and the delivery tracking arrangements were superb, with four-hour delivery slot and a call around half hour before arriving. The only disappointment was that delivery team were not equipped to wire washing machine into wall or to level it - but that was probably an unreasonable expectation! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/04/08. |
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| Overall rating | | | Comments | Happy with service but not sure about tracking order once it has left |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/04/08. |
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| Overall rating | | | Comments | Item in stock and received within 5 working days - very good service. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/04/08. |
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| Overall rating | | | Comments | A first class website with plenty of choice, information and competetive prices. Very simple to make a purchase with a choice of payment methods. My delivery was easily trackable and on time.
Internet shopping at its very best! Full marks Pixmania, well done! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/04/08. |
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| Overall rating | | | Comments | Excellent service but shocked to find out part of dixons group ! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/04/08. |
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| Overall rating | | | Comments | very happy; you put effort into userfriendliness and are prompt and efficient. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/04/08. |
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| Overall rating | | | Comments | I have used Pixmania on several occassions and will continue to do so for certain products - I find the site easy to navigate etc. I have also had occasion to telephone and the Pixmania employee was extremely helpful. I always recommend Pixmania to friends etc when considering buying goods of this type. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/04/08. |
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| Overall rating | | | Comments | My purchase experience with Pixmania was good. They kept me informed throughout the purchase and the order tracking was very useful so that I could be available for delivery of my product. My only criticism is that I did not know that I had to provide documentation to validate my identity. This was not a problem just unexpected. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/04/08. |
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| Overall rating | | | Comments | It is very poorly stated that almost all of your stock is of European spec (twin plug with a cheap adaptor) I also find it very hard to believe that I have to download my instructions from the internet yet they are supplied in every other language, including Greek, but not English! This is not stated anywhere before purchasing the product. Overall a very poor quality of service and information is which is badly communicated to your customers. I will not be reccomeding you and will most certainly not be shopping with you again. | | | Retailer's comment Thank you for your review
As you can read from our terms and conditions we are a French company and most of our items do not come with an English manual, this is also stated on the technical information page of the product. Moreover, most of our equipment is European and the electrical plugs are generally 2 pin continental plugs, the voltage is the same and our products are the same spec as you would get in the UK If you should receive the wrong adaptor type, please contact us so we can send you the right one.
Best regards,
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/04/08. |
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| Overall rating | | | Comments | The ease of purchase and choice was excellent and the prompt delivery was greatly appreciated. Would recommmend to anyone. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/04/08. |
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| Overall rating | | | Comments | Excellent service !! and will continue to use. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/04/08. |
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| Overall rating | | | Comments | Fairly straightforward on the website. Wasn't made clear that the delivery drivers would call 30 mins before delivery - this is a feature that you should promote more. Drivers tried to deliver to the wrong flat! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/04/08. |
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| Overall rating | | | Comments | I found very easy to order on line, the price was good, delivery was very quick and on time.Not installed dishwasher yet so cannot comment on quality.
Overall very good service hope the aftersales service will be as good should I require it. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/04/08. |
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| Overall rating | | | Comments | Overall a good online experience. Thanks. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/04/08. |
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| Overall rating | | | Comments | Very happy to receive the Sony Camera Cyber-shot DSC-W55 in Black/Silver at the best price i.e. inclusive package. Thank You. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/04/08. |
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| Overall rating | | | Comments | i had found my purchase highly enjoyable,fast delivery and well packaged,would recomend pixmania highly. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/04/08. |
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| Overall rating | | | Comments | Product availability and price were excellent. Tracking information gave no details about when to expect the camera. When the camera was delivered Parcelforce left it with someone down the street and didn't put a card though the door saying where it was left - luckily the person down the street was honest and brought the package to the door. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | good products, good pricing and good delivery, let down by the check out procedure which was very complex and took several attempts - I normally abandon transactions if they are as hard as this.
The site does not come across as the same standard as other sites in the UK. | | | Retailer's comment Thank you for your review.
We apologise for the inconvenience regarding your order.
If you have any problems you can contact our customer care on 08700 118 117
Bets regards
Pixmania customer care team.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | The delivery was on time, but the actual installation was poor. The guys seem to want to get in and out as soon as possible. Didn't properly prepare the machine for installation (e.g. left the wrapping on when instructions clearly state it is to be removed.) Also they were due to take away my old machine. Ihad it sitting out the back so not in my mind as such. I only remembered it as the guy was running out the door. It seemed to be a great inconvenience for him to call his mate back to take it away. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/04/08. |
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| Overall rating | | | Comments | I ordered 2 larder fridges the same and because this is quite unusual, I phoned 3 days before the delivery to confirm that there would be 2. Come delivery day and guess what! Yes, you're right, just one fridge and my whole kitchen product on hold while they try to sort it out. Its now 3 days later and they've still not told me whats happening and when the other will be delivered,despite my queries. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 05/04/08. |
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| Overall rating | | | Comments | Good value, precise locating of product, order process excellant |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/04/08. |
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| Overall rating | | | Comments | Great web site with a wide selection of well priced products. However the item I ordered was app out of stock & I can't remember seeing any clear indication of this when placing my order. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/04/08. |
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| Overall rating | | | Comments | No delivery.
No customer support.
No information.
A sorry experience that will not be repeated. | | | Retailer's comment Thank you for your review.
We apologies for the inconvenience regarding your order.
You can either call us on 08700 118 117 or by email on our website
Best Reagrds.
Pixmania customer service team.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 31/03/08. |
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| Overall rating | | | Comments | I have bought several things from Pixmania over the last few years, and have always been very pleased with the service, and the various products I have bought. They have never let me down. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/03/08. |
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| Overall rating | | | Comments | Be warned. Ive ordered computer components for around 700 pounds. For all parts I've been waiting about 10 days. Graphics card wasn't working properly. Customer service told me to send it back by post. Refund I've got after 2 weeks. I ordered new one from Pixmania with 24-48h delivery(ups) It's arrived after 5 days. I had to run after UPS courier, he didnt't rang my dorbell - just put card under my dor. Luckily I was at home and close to my door, so I saw card sliding under it. But thats not all!! I opened My parcell and I found that instead of new graphics I have 110 pounds joystick! Customer servce told me to send It back, and wait 2 weeks for refund!!! Even I didn't hear any apologies!! So don't use pixmania Don't waste your time, money and health | | | Retailer's comment Thank you for your review.
We apologise for the late delivery. We have two types for delivery. A standard delivery for 2-3 days and an express delivery for 24-48 hours. None of the options deliver during the weekend. An order can delayed of different reasons. Some of our payment options do take few days before they are validated and are ready to be dispatched. We do a security check on all orders paid with a debit card or a credit card. This to make sure no one stole your card and used it on Pixmania’s website. If the customers do not answer to this security check the order might be delayed.
Sometimes customers do receive the wrong item and we apologise for this. If you have received an incorrect item you need to fill in a returns coupon on our website. If you experience any problems while doing this don’t hesitate to contact us, either on 08700 118 117 or by email on our website, and we will fill it out for you.
Best regards
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08. |
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| Overall rating | | | Comments | Everything worked as requested. Delivery was not possible on one day, and this was duly noted. The delivery was made at the time and date specified, and I was kept informed about its progress. all in all a very satisfactory experience. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/03/08. |
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| Overall rating | | | Comments | Apart from an installation problem, the overall experience and price of the goods were good. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/03/08. |
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| Overall rating | | | Comments | Very helpfull staff when i had a queery |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/03/08. |
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| Overall rating | | | Comments | I didn't have any problems from the day i placed my order until the day i received my goods. Excellant service.Have already recomendid your company to afew friends. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/03/08. |
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| Overall rating | | | Comments | We have always had excellent customer service before from Pixmania but this time there was a problem. We were not told our order was despatched as two seperate items and the tracking system on Parcelforce did not correctly track the second parcel. Furthermore we notified Pixmania by email that there were no English Instructions for our Blu-Ray player, and they did not respond to this at all. We were very disappointed with customer service on this occasion and hope it is an exception. We even telephoned and spoke to somebody, but she sounded disinterested and not confident in her response which did not give a good impression. | | | Retailer's comment Thank you for your review.
We apologies for the inconvenience regarding your order
It is stated in our terms and conditions that not all products come with an English manual, but usually you can download one from our website. If there is no download available for your product please contact us and we will try to find one on the internet for you to download.
When a Pixmania customer contacts us by email they must go to our frequently asked question, if a customer replies directly to one of our sent email this might sadly not be received by Pixmania. We do send an email to our customers stating how to contact us. You can either call us on 08700 118 117 or by email on our website
Best regards
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/03/08. |
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| Overall rating | | | Comments | Ok, but tele doesnt seem to have free view??? My mates got the same one and his has????? only dissapointing thing about it |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/03/08. |
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| Overall rating | | | Comments | The item was discribed incorrectly discribed on the web site and I have found it almost impossible to return... | | | Retailer's comment Thank you for your review.
We apologies for the inconvenience regarding your order.
Photographs on our website are non-contractual.
To return a product you need to fill in a returns coupon on our website. If you experience any problems while doing this don’t hesitate to contact us, either on 08700 118 117 or by email on our website, and we will fill it out for you.
Best regards
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/03/08. |
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| Overall rating | | | Comments | Have used the site for previous purchases, the site is very clear, the screens roll forward to the next very quickly, the one size fits all type box needs some more consideration, (to stop the smaller internal boxes slipping) as this order was in fact open down one side and the invoice was therefore missing, quickly sent via email, I hasten to add, but could have resulted in a missing item, the perforated edge of the box had split, in transit, not noticed until the courier had gone, but in this instance no real problem, as on my previous occasion I am very satisfied with my purchasing experience with Pixmania, and with such keen prices, I am bound to find some other item to purchase in future.
Regards
Tony Bowdler |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/03/08. |
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| Overall rating | | | Comments | The Pixmania CLUB Card is a rip off, they state half price shipping but they dont tell you that you need to order over £100 to get half price shipping. BIG DEAL!
When I complained and asked for supervisor I was told to write to an address in Paris.
Trading standards can do nothing as they are French Company
RIP OFF COMPANY DONT BUT THEIR CARD | | | Retailer's comment Thank you for your review.
We apologies for the inconvenience regarding your order.
Under our vipix-card terms and conditions it is stated that you only get 50% discount for standard delivery for purchases over £100
Best regards
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/03/08. |
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| Overall rating | | | Comments | My only comment regarding purchase of the Indesit cooker was that no cable was attached at the rear (which I now understand is usual practice) but it wasn't made clear on the website but the biggest disappointment, was that delivery was made by Currys! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/03/08. |
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| Overall rating | | | Comments | was very satisfied and pleased with purchase and would certainly buy from you again with great pleasure. thanks for your prompt service. yours, bob stringer |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/03/08. |
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| Overall rating | | | Comments | Brilliant pre-sale customer services when i asked about delivering to a friends address. Arrived on time and even within the 4 hour time slot that they provided me with. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/03/08. |
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| Overall rating | | | Comments | Great product, alright price. Processing took longer than I expected. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/03/08. |
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| Overall rating | | | Comments | Fine,although they did turn up on the wrong day, they took it away & called me to rearrange |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/03/08. |
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| Overall rating | | | Comments | I found the price of the scanner was much lower than other suppliers. The period of time from placing the order to receiving the scanner was very pleasing. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/03/08. |
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| Overall rating | | | Comments | Do not use Pixmania to order anything that is of significant value, I ordered a £890 Toshiba LCD on the 25th Feb, two days later I recieved an e-mail asking for copies of passport/household bills, which I was not willing to give and did not have the facilities to do so (no fax, scanner etc). I emailed for a refund the very same day knowing their policy is ment to refund in 4 working days. Its now the 6th March and only now I have recieved and e-mail (after several e-mails to them)confirming my refund will be in 4 working days, which should mean the 11th of March, a total of 14 days!! I thought buying over the internet was ment to be quick, easy and stress free, if your looking for this experience don't use PIXMANIA. | | | Retailer's comment Thank you for your review. We apologise for the inconvenience regarding your order. The security check is to ensure that it is the card bearer that is making use of the Credit card. If the billing address is different from the delivery address we will always request for more proof to attach the customer to the delivery address, again this is to ensure that this is not a fraudulent person using the card but the card bearer. Pixmania tries to maintain a continuous level of stock, due to the unexpected success of certain product; the manufacturer is unable to keep up with the demands. Normally the customer should receive an email stating when the new delivery date for the warehouse will be. When Pixmania customer contact us by email they must go to our frequently asked question, if a customer replies directly to one of our sent email this might sadly be not received by Pixmania. We do send an email to our customers stating how to contact us. Concerning a refund, this normally takes up to 4 working days. However, if the payment has been made as a bank transfer or a MasterCard the refund can a bit longer. All our valued customers can contact us from Monday-Friday on 08700 118 117
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