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Pixmania.co.uk > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.2 / 5 | 7000 reviews | | Likelihood to buy again | | 4.1 / 5 | 6843 reviews |
| Aspect | Rating | | | | Ease of placing the order | | 4 / 5 | 6987 reviews | | Product selection and availability |  | 4.4 / 5 | 6892 reviews | | Product information | | 4.2 / 5 | 6953 reviews | | Price | | 4.4 / 5 | 6975 reviews | | Website performance | | 4.1 / 5 | 6973 reviews | | Payment options | | 4.4 / 5 | 6963 reviews | | Delivery options |  | 3.7 / 5 | 6810 reviews | | Delivery & handling charges | | 3.5 / 5 | 6194 reviews | | Customer support | | 3.6 / 5 | 2153 reviews |
| Aspect | Rating | | | | Availability of product you wanted | | 4.4 / 5 | 6982 reviews | | Order tracking / status information | | 4.1 / 5 | 6690 reviews | | On-time delivery | | 4.2 / 5 | 6964 reviews | | Product met expectations | | 4.4 / 5 | 6464 reviews | | Customer support | | 3.8 / 5 | 5074 reviews |
| | | Customer certified | | |  | Excellent | | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/03/08. |
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| Overall rating | | | Comments | Great product, alright price. Processing took longer than I expected. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/03/08. |
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| Overall rating | | | Comments | Fine,although they did turn up on the wrong day, they took it away & called me to rearrange |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/03/08. |
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| Overall rating | | | Comments | I found the price of the scanner was much lower than other suppliers. The period of time from placing the order to receiving the scanner was very pleasing. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/03/08. |
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| Overall rating | | | Comments | Do not use Pixmania to order anything that is of significant value, I ordered a £890 Toshiba LCD on the 25th Feb, two days later I recieved an e-mail asking for copies of passport/household bills, which I was not willing to give and did not have the facilities to do so (no fax, scanner etc). I emailed for a refund the very same day knowing their policy is ment to refund in 4 working days. Its now the 6th March and only now I have recieved and e-mail (after several e-mails to them)confirming my refund will be in 4 working days, which should mean the 11th of March, a total of 14 days!! I thought buying over the internet was ment to be quick, easy and stress free, if your looking for this experience don't use PIXMANIA. | | | Retailer's comment Thank you for your review. We apologise for the inconvenience regarding your order. The security check is to ensure that it is the card bearer that is making use of the Credit card. If the billing address is different from the delivery address we will always request for more proof to attach the customer to the delivery address, again this is to ensure that this is not a fraudulent person using the card but the card bearer. Pixmania tries to maintain a continuous level of stock, due to the unexpected success of certain product; the manufacturer is unable to keep up with the demands. Normally the customer should receive an email stating when the new delivery date for the warehouse will be. When Pixmania customer contact us by email they must go to our frequently asked question, if a customer replies directly to one of our sent email this might sadly be not received by Pixmania. We do send an email to our customers stating how to contact us. Concerning a refund, this normally takes up to 4 working days. However, if the payment has been made as a bank transfer or a MasterCard the refund can a bit longer. All our valued customers can contact us from Monday-Friday on 08700 118 117
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/03/08. |
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| Overall rating | | | Comments | Ordering of product was satisfactory. However, having ordered on a Friday evening, the order was not dealt with until the following Monday. Despite the address label indicating that the item was coming by first class post, it took 7 days to arrive - a total of 12 days from the order being placed until it was delivered. The Royal Mail tracking system was a joke - on entering the the reference number on their site I was told that they not give any information until a couple of days after the item had been delivered and signed for - a total waste of time! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 05/03/08. |
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| Overall rating | | | Comments | Very happy, no complaints at all. efficient and easy to use service. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/03/08. |
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| Overall rating | | | Comments | It was cheaper than other suppliers aND my only concern was delivery but to my surprise it arrived by currys delivery. Excellent |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/03/08. |
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| Overall rating | | | Comments | Not much I can say; store has good prices and the product information is good. My order was dispatched in good time. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/03/08. |
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| Overall rating | | | Comments | Excellent value (cheapest price I have seen) and very fast, efficient service - highly recommended! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/02/08. |
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| Overall rating | | | Comments | I found the product I wanted at the price I was willing to pay. It was ordered and delivered with no problems whatsoever. Also it works OK alhough I always worry about what the delivery services might do to equipment. Thanks. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/02/08. |
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| Overall rating | | | Comments | Purchased exactly what I wanted from website that was easy to use |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/02/08. |
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| Overall rating | | | Comments | Generally great service, but a small point.
All data for the transaction added to order form from my password - this speeded all things - excellent, but my previous orders were delivered to my business address, in this case I wanted to deliver to home address - this was not very easy.
Things were complicated because delivery was made by partner Curry's.
Staff very helpfull but I had to make 5 telephone calls to change the delivery. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/02/08. |
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| Overall rating | | | Comments | I was very pleased with the service received from Pixmania; from the initial search for my product online (a dishwasher), to the point where the delivery crew left my home. I was particularly happy with the delivery itself - I was informed early on that the delivery day would be on a Sunday which was great, I was telephoned the night before & given a four hour time slot for delivery & telephoned again about 15 minutes prior to delivery. Additionally, at the time of ordering, I was given the option for my old machine to be taken away, I took this & was very impressed that it only cost me £2.35 for this service. For the whole experience, credit where credit is due - well done. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/02/08. |
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| Overall rating | | | Comments | Everything went well - product delivered on time. Nothing to complain about.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/02/08. |
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| Overall rating | | | Comments | products are competitively priced,from order to delivery this was a very easy process and beats shopping on the high street any time. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/02/08. |
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| Overall rating | | | Comments |
Website was mega-slow but perhaps a lot of traffic? | | | Retailer's comment Thank you for your review.
We do apologise that our website was slow when you placed your order. This can, as you mentionned, be because there was a lot of traffic at that time or because our IT department was working on the website. Best regards.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/02/08. |
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| Overall rating | | | Comments | Information was clear and accurate, ordering was simple and delivery was on-time |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/02/08. |
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| Overall rating | | | Comments | Brilliant service, excellent delivery time, and the driver any worker even unpacked the whole fridge freezer and carried it into where it was to be installed. brilliant. Already recomended to a work collegue who is kitting out his new flat. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/02/08. |
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| Overall rating | | | Comments | Excellent service, excellent products!
I will be using them agian and anyone thining of using this company should do so without any worries! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/02/08. |
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| Overall rating | | | Comments | qquick, efficient, competative |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/02/08. |
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| Overall rating | | | Comments | Was not happy with the addition of VIP card & additional services...resulting in over 30GBP of expense... |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/02/08. |
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| Overall rating | | | Comments | I am very happy with my Samsung Side by Side Fridge; Order to delivery was 4 days! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/02/08. |
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| Overall rating | | | Comments | Delivered on time, good price, web site good |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/02/08. |
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| Overall rating | | | Comments | Love PixMania, recommend to friends all the time. Keep up the goo0d service! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/02/08. |
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| Overall rating | | | Comments | Good product with a fast delivery, well done Pixmania!! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/02/08. |
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| Overall rating | | | Comments | They had the money, they had all the necessary details, but for some unknown reason they wanted my passport or driving licence details, which in the current fraudulent times I was not prepared to divulge. | | | Retailer's comment Thank you for your review. We apologise for the inconvenience regarding your order. The security check is to ensure that it is the card bearer that is making use of the Credit card. If the billing address is different from the delivery address we will always request for more proof to attach the customer to the delivery address, again this is to ensure that this is not a fraudulent person using the card but the card bearer. Pixmania tries to maintain a continuous level of stock, due to the unexpected success of certain product; the manufacturer is unable to keep up with the demands. Normally the customer should receive an email stating when the new delivery date for the warehouse will be. When Pixmania customer contact us by email they must go to our frequently asked question, if a customer replies directly to one of our sent email this might sadly be not received by Pixmania. We do send an email to our customers stating how to contact us. All our valued customers can contact us from |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/02/08. |
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| Overall rating | | | Comments | First purchase from Pixmania. Excellent experience. Few issues with using credit card registered overseas, but once sorted, very smooth process |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/02/08. |
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| Overall rating | | | Comments | What an efficient service!
I ordered a tumble drier and dishwasher on Tuesday, your site was very easy to navigate even for an OAP like me! I was able to select and pay for my order in just a few minutes and then had my order confirmed and was advised of a number to ring for a 4 hour delivery slot on the Friday.
The items were delivered by Currys, firstly with an advance phone call saying they would be there within 30 minutes - and they were. The two delivery men were cheerful, polite and helpful and as we were moving early March and didn't want to open the items till we moved they wrote Boxed on the order for me to sign and said any problems when we did unpack then to contact Currys.
All in all an excellent service that I will tell friends about, we hear so many horror stories that t is great to commend good service, so well done Pixmania and Currys for a really great service.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/02/08. |
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| Overall rating | | | Comments | I never expected to get a Eurpean product as i was buying through a UK site. Also the box that the camera came in looks like it was opened before. The charger was not working. The converter plug i was given for the 2 point charger plug did nit fit. | | | Retailer's comment Thank you for your review
Most of our equipment is European and the electrical plugs are generally 2 pin continental plugs, the voltage is the same and our products are the same spec as you would get in the UK (This is stated in the terms and conditions). If you should received the wrong adaptor type, please contact us so we can send you the right one. Best regards.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/02/08. |
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| Overall rating | | | Comments | Well presented; easy to buy; good product range; order progress information was either misleading or inaccurate | | | Retailer's comment Thank you for your review
We apologies for the inconvenience regarding the information about your order progress.
We try to keep the customers “Pix&I” account updated at all times. However, if we are not able to update the system, with the newest information, we always try to send a status email directly to the customer.
You are always welcome, to contact us about the information that you find misleading or inaccurate and we will then update you on your order. Best regards
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/02/08. |
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| Overall rating | | | Comments | My experience of buying my T.V. from pixmania was completely satisfactory. The delivery chaps were very helpful & polite & I would not hesitate in recommending my experience with friends. Thankyou |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/02/08. |
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| Overall rating | | | Comments | PRODUCT WAS DAMAGED DENT ON FRONT AND SCRATCH ON SIDE BUT PIXMANIA WOULD NOT GIVE DISCOUNT THEREFORE I HAVE TO WAIT ALL OVER AGAIN TOMORROW FOR DELIVERY IF SAME THING HAPPENS AGAIN I WILL BE ANGRY AT TIME WAISTED. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/02/08. |
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| Overall rating | | | Comments | This was possibly the most frustrating online purchasing experience I have had in a long time (and I buy a lot of things online).
I can't remember the details now, but if I missed any detail on the purchase form, other information I had already completed got cleared and had to be typed again.
However THE most infuriating thing was the lack of a confirmation screen to check (and if necessary amend) the details of my order, invoice address and delivery address. Added to this is the fact that there is no way for me to amend my own account details, so that when I discovered that I had mistyped the delivery address post code, the only thing I could do about it was to fight my way through FAQs to find an email address I could actually contact you on, and even then, nobody fixed the post code, which as far as I know is still wrong.
Since I can't check my account details, I don't know. Of course, this means that if I ever order something from you again, I'll have forgotten that the post code was wrong, and my order will get delayed again while the courier's local delivery depot corrects it.
To add insult to injury, the order confirmation you sent me (on a Sunday evening) included a link so that I could change my order details, but following this link told me it was too late to change it. When I dug about in your website to discover why, it was because I had paid by Credit Card. How many people DON'T pay by Credit Card? And on a Sunday night, I don't believe for one minute that my order had already been passed to dispatch ... particularly as it wasn't actually dispatched (late, and then further delayed by the incorrect post code) until several days later.
Not being able to change details of my own account (password, address, etc.) is insane. Not only does it mean that I can't amend details in time to correct any errors before dispatch, but it also means that you have to tie up your own staff and incur possible transcription errors if I do manage to work out how to contact you to get anything changed. And in the case of a password, there's absolutely no WAY I'm going to entrust that to somebody else to enter on my behalf!! I'm amazed you even consider doing it this way.
Finally, although I didn't receive email to say so, my online account suggested that my order had been dispatched a day before it actually left you.
All in all a bit of a mess, and not a process that I'm inclined to repeat any time soon, which is a shame, because I've happily used Pixmania before, and your prices are competitive.
Kind regards
Julie Wills |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/02/08. |
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| Overall rating | | | Comments | very pleased with the experience, the only problem being, that the instruction book, is only in foreign languages, and not in English. So have e-mailed asking for an english version. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/02/08. |
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| Overall rating | | | Comments | Overall very satisfied with experience and was second purchase from site. However, through no fault of Pixmania, i purchased the wrong product and Customer Support were very good and accepted my return of goods. However from this point, the service level dropped rapidly. I have been waiting since the 16th for the item to be collected but with no joy. i followed weekly to start of with and have ended up having to call them almost on a daily basis. Some staff have been excellent in teh support but others have been lacking support even to indiffernce. i am still waiting with no end in sight causing me huge amounts of incovenience. Over all experince tarnished at the end. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/02/08. |
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| Overall rating | | | Comments | Everything was fantastic. I loved the detailed descriptions of each product so it was easy to compare. Delivery was superb and earlier than expected! I definitely will be buying again with Pixmania |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/02/08. |
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| Overall rating | | | Comments | Found the confirm order screen very difficult to navigate, especially removing the Pix loyalty card and additional insurance that was added automatically. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/02/08. |
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| Overall rating | | | Comments | Website did not provide opportunity to modify shopping cart before confirming order. Items appeared in cart that had not been requested....promotion? Delivery was excellent, product excellent, tracking was accurate. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 05/02/08. |
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| Overall rating | | | Comments | Fantastic experience |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 05/02/08. |
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| Overall rating | | | Comments | ordering process was OK.
Problem with Pixmania requesting copies of passport or drivers license and also a copy of a utility bill.
This would have gave them all the information to clone.
This was not acceptable so i cancelled my order.
Now waiting for a refund. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 04/02/08. |
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| Overall rating | | | Comments | postage too high and still waiting for 2 items a week later. will never use nor recommend. most places give free delivery over a certain amount and have much quicker delivery. crap |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/02/08. |
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| Overall rating | | | Comments | Generally very good experience. Slightly annoying that the products are supplied with French plugs, although I did expect it. It would be better if they declared as such and offered conversion plugs at the point of purchase. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/02/08. |
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| Overall rating | | | Comments | Online order process was a little confusing with different discount cards and schemes added to my order at various stages. Delivery time was good but I ordered a "pack" including a HDMI cable with my DVD player. These items turned up on different days. The plug for the DVD was EU type which was not stated in the spec and I had to go and get an adapter to be able to finally use the DVD player. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/02/08. |
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| Overall rating | | | Comments | It was really annoying how extra 'reccomended' items were automatically added to my cart.
I ordered on a sunday, tried to cancel it 10 minutes later, then had to wait 15 hours to recieve an email saying it was too late and I would have to refuse delivery.
What professional company would employ such a shoddy method of handling cancellations? | | | Retailer's comment Thank you for your review.
We apologies for the problems you have had with your order. We appreciate all feedback we can get in order to improve our serviced towards our customers and we will off course forward your opinions. Since we don’t have any details of your case we are not able to help you out but don’t hesitate to contact us on 08700-118117 for any further questions.
Best regards,
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/02/08. |
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| Overall rating | | | Comments | Although initially disappointed to discover I'd bought on basis of available (post-payment email informed me that is was not currently available, I was kept informed, and the regular contacts arranging and confirming delivery were reassuring and excellent. Thankyou |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/02/08. |
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| Overall rating | | | Comments | Product delivered on time and at a great price, buying online was easy as you accept paypal, and made the shopping experience that much better. Hope to use you again sometime. Barry Parker |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 31/01/08. |
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| Overall rating | | | Comments | Very efficient. Unfortunately had to pay for delivery, but they called ahead to make sure delivery was coming at a convenient time, |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/01/08. |
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| Overall rating | | | Comments | no support, no delivery, hard to navigate site if something goes wrong. expected more. | | | Retailer's comment Thank you for your review.
We apologies for the problems you have had with your order. We appreciate all feedback we can get in order to improve our serviced towards our customers and we will off course forward your opinions. Since we don’t have any details of your case we are not able to help you out but don’t hesitate to contact us on 08700-118117 for any further questions.
Best regards,
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/01/08. |
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| Overall rating | | | Comments | easy site to use, good info, good prices, fair price for delivery, I've not yet installed the oven so I hope it works ok, if not this survey is a waste of time.
hugh |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/01/08. |
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| Overall rating | | | Comments | The only thing I can find to complain about Pixmania is the packaging. One order in two deliveries, first parcel the box was about 10 times bigger than it had to be, second parcel about three times bigger than it had to be. I would have been perfectly happy to have waited the extra day and had everything delivered in one parcel and even then the box would have been twice the size required as i'm guessing it was the smallest box they use. |
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