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Pixmania.co.uk > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.2 / 5 | 7000 reviews | | Likelihood to buy again | | 4.1 / 5 | 6844 reviews |
| Aspect | Rating | | | | Ease of placing the order | | 3.9 / 5 | 6988 reviews | | Product selection and availability |  | 4.4 / 5 | 6893 reviews | | Product information | | 4.2 / 5 | 6954 reviews | | Price | | 4.5 / 5 | 6976 reviews | | Website performance | | 4.1 / 5 | 6974 reviews | | Payment options | | 4.4 / 5 | 6964 reviews | | Delivery options |  | 3.7 / 5 | 6811 reviews | | Delivery & handling charges | | 3.5 / 5 | 6195 reviews | | Customer support | | 3.6 / 5 | 2153 reviews |
| Aspect | Rating | | | | Availability of product you wanted | | 4.5 / 5 | 6983 reviews | | Order tracking / status information | | 4.2 / 5 | 6691 reviews | | On-time delivery | | 4.2 / 5 | 6965 reviews | | Product met expectations | | 4.4 / 5 | 6465 reviews | | Customer support | | 3.8 / 5 | 5075 reviews |
| | | Customer certified | | |  | Excellent | | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/02/08. |
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| Overall rating | | | Comments | Product delivered on time and at a great price, buying online was easy as you accept paypal, and made the shopping experience that much better. Hope to use you again sometime. Barry Parker |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 31/01/08. |
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| Overall rating | | | Comments | Very efficient. Unfortunately had to pay for delivery, but they called ahead to make sure delivery was coming at a convenient time, |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/01/08. |
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| Overall rating | | | Comments | no support, no delivery, hard to navigate site if something goes wrong. expected more. | | | Retailer's comment Thank you for your review.
We apologies for the problems you have had with your order. We appreciate all feedback we can get in order to improve our serviced towards our customers and we will off course forward your opinions. Since we don’t have any details of your case we are not able to help you out but don’t hesitate to contact us on 08700-118117 for any further questions.
Best regards,
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/01/08. |
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| Overall rating | | | Comments | easy site to use, good info, good prices, fair price for delivery, I've not yet installed the oven so I hope it works ok, if not this survey is a waste of time.
hugh |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/01/08. |
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| Overall rating | | | Comments | The only thing I can find to complain about Pixmania is the packaging. One order in two deliveries, first parcel the box was about 10 times bigger than it had to be, second parcel about three times bigger than it had to be. I would have been perfectly happy to have waited the extra day and had everything delivered in one parcel and even then the box would have been twice the size required as i'm guessing it was the smallest box they use. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/01/08. |
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| Overall rating | | | Comments | I have never known provide a copy of driving licence for purchase. This is the worst company I have ever had the mispleasure to order from, it wont be happening again. | | | Retailer's comment Thank you for your review. We apologise for the inconvenience regarding your order. The security check is to ensure that it is the card bearer that is making use of the Credit card. If the billing address is different from the delivery address we will always request for more proof to attach the customer to the delivery address, again this is to ensure that this is not a fraudulent person using the card but the card bearer. All our valued customers can contact us from Monday-Friday on 08700 118 117
Best regards
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/01/08. |
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| Overall rating | | | Comments | As far as reccomendations are concerned i have already reccomended Pixmania to numerous friends and i know that three of them are due to purchase items from pixmania. Delivery was excellent,i had to go somwhere during the 4hr delivery slot and the driver phoned me to see where i was,i was only 5 mins away & he waited. The price of the Beko fridge freezer was well below other stores and i will definitley use Pixmania again. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/01/08. |
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| Overall rating | | | Comments | No problems - everything worked as expected |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/01/08. |
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| Overall rating | | | Comments | Purchasing item was easy and quick via website on 21.01.08.
Received dispatch notification two days later on 23.01.08.
Delivery should have been within three days. Now 28.01.08 and not received delivery. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/01/08. |
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| Overall rating | | | Comments | Prices competetive, but still hasn't turned up a week later & now can't track the progress online as the system states my email address is invalid. I ordered a stand for the plasma screen from a competitor & it arrived less than 24 hrs from placing the order - take a leaf out of their book! | | | Retailer's comment Thank you for your review.
We apologise for the problemsyou have had with your order. An order can be delayed for different reasons. Some of our payment options take a few days before they are validated and are ready to be dispatched. We also do a security check on all orders paid with a debit or a credit card and if the customers do not answer to this security check the order might be delayed. If you have problems tracking your order on-line there might be a problem with your email address. Please don’t hesitate to contact us on 08700-118117 and we will help solving your problem.
Best regards,
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/01/08. |
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| Overall rating | | | Comments | Very good online outlet to buy from. I find it very easy to find what i want, cheap and all with enough detail about the products so that i know what im buying. The only thing id say is to make sure there are instructions in the right language included. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/01/08. |
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| Overall rating | | | Comments | i have purchased from pixmania before and would purchase again. there was a problem with late delivery but this is the first time with any such problems. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/01/08. |
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| Overall rating | | | Comments | excellent product, excellent service and prompt delivery. Thank you. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/01/08. |
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| Overall rating | | | Comments | The product which is a Home Cinema System was delivered promptly and this aspect was good. Unfortunately no speaker cables were included with the equipment. Pixmania have so far proved quite hopeless in dealing with this omission, despite a number of reminders. I have no confidence in Pixmania's interest in or ability to deal with the problem. | | | Retailer's comment Thank you for your review.
We apologise for the problems you have had with your order. An order can be delayed for different reasons. Some of our payment options take a few days before they are validated and are ready to be dispatched. We also do a security check on all orders paid with a debit or a credit card and if the customers do not answer to this security check the order might be delayed. If you haven’t received an email with the tracking number please contact our customer support on 08700-118117. Again, we do apologies for the inconvenience and the late delivery.
Best regards,
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/01/08. |
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| Overall rating | | | Comments | Quick sale, but only choose to purchase from here since it was cheapest of all website i tried. Did not have the range of stock i wanted so now i have to find the other things else where. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/01/08. |
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| Overall rating | | | Comments | There always seems to be a 3-4 day delay before despatch is confirmed despite paying by card. Should this not be immediate? |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/01/08. |
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| Overall rating | | | Comments | i was very pleased with everything to do with pixmania and would buy from again and recommend to friends and family |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/01/08. |
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| Overall rating | | | Comments | Pixmania deliver!! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/01/08. |
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| Overall rating | | | Comments | Product not available straight away (well, it was near Christmas!)
Delay in delivery |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/01/08. |
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| Overall rating | | | Comments | excellent price
very cheap delivery
kept informed
helpful delivery drivers |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/01/08. |
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| Overall rating | | | Comments | The delivery time was marked as 3-4 business days but it actually took 5 and therefore did not arrive in time for a birthday.
I was also disapointed when chasing up the order that the customer service number was an 0870 number.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/01/08. |
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| Overall rating | | | Comments | Original delivery date not met. Information on non-english instructions poor - still trying to find them after a month but appears that the conditions they referred me to have not been met. On line information about the order was not regularly updated. | | | Retailer's comment Thank you for your review.
We apologise for the problems you have had with your order. An order can be delayed for different reasons. Some of our payment options take a few days before they are validated and are ready to be dispatched. We also do a security check on all orders paid with a debit or a credit card and if the customers do not answer to this security check the order might be delayed. If you haven’t received an email with the tracking number please contact our customer support on 08700-118117. Again, we do apologies for the inconvenience and the late delivery.
Best regards,
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/01/08. |
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| Overall rating | | | Comments | Fantastic service, everything ran smoothly and we saved quite a bit on the cost as apposed to purchasing direct from a Curry's store. |
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