Freenet Electrical - Information

Extensive Range of Built-in & Free-Standing Quality Electrical Appliances Backed By Our Friendly Customer Service Team.
NameFreenet Electrical
Rating & reviews Retailer Rating: 4.9 / 5 342 reviews
Retailer Web PageGo to store Go to store
Head Office Address9-10 Cheapside, Melton Mowbray, Leics., LE13 0TP
Telephone0870 241 1209
Fax01664 502607
Telephone Order0870 241 1209
Number of StoresInternet store only
Refund PolicyPlease refer to terms & conditions
Payment OptionsCredit Card, Debit Card or Cheque
DeliveryVaries – Usually 2 – 10 working days
Return PolicyPlease refer to terms & conditions
GuaranteeManufacturers warranty – Extended guarantee available on most products
Member CardNo
Pay by InstallmentNo
MembershipNo
Cost of DeliveryVaries
Low Price GuaranteeNo

Customer Satisfaction Evaluation

Overall purchase experience
4.9 / 5
4.9 / 5
Based on  342 reviews
Likelihood to buy again
4.8 / 5
4.8 / 5

Evaluation of Purchase

Ease of placing the order
4.8 / 5
4.8 / 5
Product selection and availability
4.7 / 5
4.7 / 5
Product information
4.6 / 5
4.6 / 5
Price
4.8 / 5
4.8 / 5
Website performance
4.7 / 5
4.7 / 5
Payment options
4.7 / 5
4.7 / 5
Delivery options
4.3 / 5
4.3 / 5
Delivery & handling charges
4.8 / 5
4.8 / 5
Customer support
4.3 / 5
4.3 / 5

Evaluation of Delivery

Availability of product you wanted
4.7 / 5
4.7 / 5
Order tracking / status information
4.6 / 5
4.6 / 5
On-time delivery
4.8 / 5
4.8 / 5
Product met expectations
4.8 / 5
4.8 / 5
Customer support
4.6 / 5
4.6 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 04/10/08
Overall rating
5.0 / 5
5.0 / 5
Comments

Extraordinarily good service, all queries dealt with at the time when asked. Staff polite and friendly, and what is more they phoned me back when they said they would!!! Atleast 5 gold stars. Will definitely use the websit again when we are looking for more items.

Review by Pricerunner Customer Satisfaction Evaluation submitted 04/10/08
Overall rating
5.0 / 5
5.0 / 5
Comments

I was very impressed with the ease of ordering, and the fact that someone actually rang me to let me know that my order had been dispatched in remarkably quick time. It was all completed within five days - Well Done, and many thanks.

Review by Pricerunner Customer Satisfaction Evaluation submitted 30/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

I have tried Tesco, M&S and even Panasonic for the item I have ordered from you.Also all these companies offered the Panasonic breadmaker, they did not have any in stock. You did and the process of ordering from you as well as support and delivery were excellent. Thank you very much! Regards, Karl Ledermann

Review by Pricerunner Customer Satisfaction Evaluation submitted 29/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

The service both on the internet and by your customer representatives left a lot of the competition with much to be desired. They staff were extremely helpful and informative and they did exactly what it said on the tin.

Review by Pricerunner Customer Satisfaction Evaluation submitted 29/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

pleased with the customer service I received. The product was not available immediately and I was informed when it would be. I was then contacted again with a delivery time.

Review by Pricerunner Customer Satisfaction Evaluation submitted 28/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

I ordered my Panasonic bread maker on Sunday I was called on Monday to say that it was out of stock but a delivery was expected on Wednesday, I was called again on Wednesday to say it was now in stock and I received it on Friday. Well done Freenet and especially well done to Lisa for her polite and helpful calls.

Review by Pricerunner Customer Satisfaction Evaluation submitted 27/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

good overall buying experience

Review by Pricerunner Customer Satisfaction Evaluation submitted 23/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

The dyson hoover i ordered arrived very quickly next day ,no problems ,excellent price for high quality machine i ordered,cheapest online at the time of ordering and delivery was free.The phone call i received the same day of ordering was helpful in indicating expected delivery time which was the day after in my case,happy with purchase so far.

Review by Pricerunner Customer Satisfaction Evaluation submitted 18/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

Excellent service, telephone order/delivery confirmation call very nice addition

Review by Pricerunner Customer Satisfaction Evaluation submitted 16/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

Purchasing was simplicity itself. everthing went to plan and delivery was efficient. Thanks

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