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Novatech - Information | |||
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| Retailer information | |
| Name | Novatech |
| Head Office Address | Harbour House, Hamilton Road, Cosham, Portsmouth, PO6 4PU |
| Telephone | Sales: 0871 222 2812. Lines Open Mon – Sat: 9am - 5pm |
| Fax | N/A |
| Telephone Order | Sales: 0871 222 2812. Lines Open Mon – Sat: 9am - 5pm |
| Number of Stores | Three Stores - Portsmouth, Bristol & Reading. See http://www.novatech.co.uk/novatech/hdoutlets.html for address details |
| Refund Policy | Unwanted Items: Customers may return specified goods without reason within a 7 day period for a refund. This excludes goods made to the consumer's specifications. It does not apply to goods intended for everyday consumption. Video recordings or computer software unsealed by the consumer are also excluded. Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the customer. Faulty Items: In addition to any manufacturers warranty all products, except consumables and input devices, are covered by our own 12 month return to base warranty. If you wish to return any faulty item you must first contact our Technical Support Department and obtain a Product Returns Number. You must use any manufacturer repair service or on-site arrangement provided. Any on-site arrangements apply to mainland UK only. |
| Web Address | www.novatech.co.uk/ |
| Payment Options | Online Payment Options: • All Debit Cards (including Solo & Visa Electron) • Credit Cards (excluding American Express) • Paypal (delivery orders only) In Store Payment Options: • All Debit Cards (including Solo & Visa Electron) • Credit Cards (excluding American Express) • Cash • Cheque (with a suitable guarantee card) |
| Delivery | Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the seller shall not be liable for any losses, costs, damages or expenses incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Should the seller fail to deliver goods on an agreed delivery date the buyer shall have the right to cancel the order and receive a full refund of any monies paid to the seller. Failure by the buyer to pay for any instalment or delivery when due shall entitle the seller to withhold further deliveries and the buyer shall be liable for any costs incurred by the seller relating to such goods which the seller is then entitled to withhold. Delivery of the goods shall be made to buyer's address and the buyer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery. |
| Return Policy | Unwanted Items: Customers may return specified goods without reason within a 7 day period for a refund. This excludes goods made to the consumer's specifications. It does not apply to goods intended for everyday consumption. Video recordings or computer software unsealed by the consumer are also excluded. Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the customer. Faulty Items: In addition to any manufacturers warranty all products, except consumables and input devices, are covered by our own 12 month return to base warranty. If you wish to return any faulty item you must first contact our Technical Support Department and obtain a Product Returns Number. You must use any manufacturer repair service or on-site arrangement provided. Any on-site arrangements apply to mainland UK only. |
| Guarantee | • All Novatech PC’s & Laptops come with a 12 month RTB warranty. • Excluding consumables and input devices, all products are covered by our own 12 month RTB warranty. Outside of this period please refer to individual manufacturer for warranty details. |
| Member Card | N/A |
| Pay by Installment | Finance Options Available see http://www.novatech.co.uk/novatech/bnpl.html for details |
| Membership | N/A |
| Cost of Delivery | Please see http://www.novatech.co.uk/novatech/hddeliverycharges.html for details as delivery charges and terms are subject to change without notice. At present we are offering free 3-5 day delivery on orders over £50.00 inc VAT and under 30kg in weight. Offer subject to credit clearance and stock availability. Applies to UK mainland orders only, (excludes outlying areas such as the Scottish Highlands). We are also offering next working day delivery (8.00 – 18.00hrs) for only £2.49. |
| Low Price Guarantee | N/A |
