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The Apple Store (UK) > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by mjoshi123, submitted 09/04/08. |
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| Rating |   1 / 5 | | Comment | I recently purchased Canon Vixia HV30 from Apple thru shopAmex network. After placing order the order acknowledgement that I received was for Canon ZR950. This is kind of bait-and-switch tactics from seller. I called back to cancel order as that was not a product that I wanted. |
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| Review by That_fox, submitted 15/03/08. |
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| Rating |  5 / 5 | | Comment | I purchased a MacBook Pro from the Apple store. I had several problems with it in the first couple months, a call to Apple and I was told they would repair it at no cost. I sent it off and received it back just 4 days later with everything repaired!
Several months after this I had some more problems with the computer and another call to Apple and they said they would repair it. So I sent it in again, however this time it took 3 weeks to get it back to me and when it did come back it was in poor condition. Another call to Apple and they said that they would send me a replacement at no charge! When I got the new computer I found it was an updated model which was faster and better equipped!
Although I had problems with that computer as well (reliability seems to be worse than PPC days :/), so I called Apple yet again and they told me to try to do an erase and install. After the issues continued after the aforementioned erase and install, I called and they sent me yet another replacement at no cost! I did purchase the AppleCare plan, but it has more than paid for itself. I will say that each call got me a person who spoke perfect english and were more than helpful. The service is fantastic, will buy from again! |
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| Review by Suvkix, submitted 17/02/08. |
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| Rating | 1 / 5 | | Comment | I recently purchased a 500gb MyBook external hard drive to store photos and other documents. The Apple store sales person convinced me eSata was the way to connect my laptop to the external hard drive. I purchased an eSata module for my MacBook Pro and plugged it in. When I looked in the box for the external hard drive, there was no eSata cable to hook the hard drive to my laptop.
There was firewire and USB cable, but no eSata cable. I searched the Apple web site. No eSata cable is available for purchase. I went to the Apple Store. The manager told me corporate dictates what he stocks on the shelf. He has no eSata cable. I asked why he would sell me an eSata module for my laptop if it will not hook up to my external hard drive because they do not carry eSata cable. I have a product that is useless, the module I plug into my laptop. I use the firewire cable so the laptop can talk to the external hard drive, but I wanted the eSata hookup.
Question: why doesn't Apple carry the eSata cable, but they sell everything else? Dumb. I was all excited about using the eSata connection, but can't. I have to go to another vendor to get the cable. Usually Apple has it together, but not on this issue. |
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| Review by Snoopy64, submitted 09/02/08. |
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| Rating | 5 / 5 | | Comment | Good communication on shipping, decent order interface for configuring Mac. Love Mac OS and hardware over PCs. Hope they keep innovating on the computer front! |
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| Review by blue008, submitted 16/01/08. |
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| Rating | 1 / 5 | | Comment | BAD Technical Support. You will get refurbished unit if you send your unit in for repair. They don't even try to fix it. Once a problem is identified, they automatically send you a refurbished unit. So unless you want a refurbished unit, and we all know how wonderful those products are, you are pretty much screwed! |
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