RGB Direct - Information


Highly Reviewed Customer Evaluation
Authorised UK Dealer
Competitive Prices & Quality Service
Retail Showrooms
Finance & Delivery Options to Suit all

 This retailer is ISIS accredited, click to read more about ISIS  This retailer is IDIS accredited, click to read more about IDIS
Save up to 50% on all cabinet stand/wall bracket packages with LCD/Plasma TV’s 26” and above
NameRGB Direct
Rating & reviews Retailer Rating: 4.7 / 5 1929 reviews
Retailer Web PageGo to store Go to store
Head Office Address203 Ilford Lane, IIford, Essex, IG1 2RU
Telephone020 8553 1708
Fax020 8478 0096
Telephone Order020 8553 1708
Number of Stores203 Ilford Lane, Ilford, Essex, IG1 2RU (Ilford Branch). 121 Roding Road, Loughton, Essex, IG10 3BS (Loughton Branch)
Refund PolicyCustomers will be refunded for their purchase less the return delivery charges incurred in the transaction. See http://www.rgbdirect.co.uk/terms.asp
Payment OptionsMost Credit or Debit cards accepted, Cheques are subject to clearance. We also offer finance options.
Delivery From Next Day Delivery.
Return PolicySee http://www.rgbdirect.co.uk/terms.asp
GuaranteeThe manufacturer guarantees all purchases for a period of 1 Year, unless stated from date of invoice. Extended warranties available
Member CardN/A
Pay by InstallmentWe offer a range of finance options to suit all.
MembershipN/A
Cost of DeliveryFree delivery on most items.
Low Price GuaranteeWe will endeavour to beat prices prior to purchase

Customer Satisfaction Evaluation

Overall purchase experience
4.7 / 5
4.7 / 5
Based on  1929 reviews
Likelihood to buy again
4.5 / 5
4.5 / 5

Evaluation of Purchase

Ease of placing the order
4.7 / 5
4.7 / 5
Product selection and availability
4.6 / 5
4.6 / 5
Product information
4.4 / 5
4.4 / 5
Price
4.8 / 5
4.8 / 5
Website performance
4.7 / 5
4.7 / 5
Payment options
4.8 / 5
4.8 / 5
Delivery options
4.5 / 5
4.5 / 5
Delivery & handling charges
4.5 / 5
4.5 / 5
Customer support
4.0 / 5
4.0 / 5

Evaluation of Delivery

Availability of product you wanted
4.9 / 5
4.9 / 5
Order tracking / status information
4.6 / 5
4.6 / 5
On-time delivery
4.5 / 5
4.5 / 5
Product met expectations
4.7 / 5
4.7 / 5
Customer support
4.4 / 5
4.4 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 15/11/08 Report Review
Comments

RGB are professional & offer very good level of service, they do well to compete with other stores, I'm very pleased, I'm sure I'll be buying again

Review by Pricerunner Customer Satisfaction Evaluation submitted 09/11/08 Report Review
Comments

very good

Review by Pricerunner Customer Satisfaction Evaluation submitted 28/10/08 Report Review
Comments

Good service,fast delivery,good web site , good people also

Review by Pricerunner Customer Satisfaction Evaluation submitted 25/10/08 Report Review
Comments

first class

Review by Pricerunner Customer Satisfaction Evaluation submitted 25/10/08 Report Review
Comments

Had exactly what I wanted. Cheapest price anywhere; In stores or on the internet. Great communication. Fast and efficient delivery.Will recommend to my friends and family.No I don't know them or work for them !

Review by Pricerunner Customer Satisfaction Evaluation submitted 24/10/08 Report Review
Comments

RGB on-line site was easy to navigate, product ordering was simple and goods were delivered promptly. Current offer was silver delivery but email from RGB after ordering said item would be delivered in 10 days not 5 as should have been for silver delivery. However a phone quickly established that item would be delivered within the timeframe. Item was ordered on Friday and delivered on the following Monday. Also the email from RGB mentioned the delivery company and gave it's website but did not make it clear that order could be tracked on this site. Apart from these 2 minor things my overall experience was very good.

Review by Pricerunner Customer Satisfaction Evaluation submitted 22/10/08 Report Review
This review has been temporarily inactivated whilst Pricerunner investigates its veracity. This is done when we suspect that a review does not accurately reflect the product's or the retailer's true qualities, for instance, when a review is not based on actual experience of the product or the retailer.

When a review is inactivated, Pricerunner contacts the person who has written the review and asks for more information regarding the purchase or product. After this process, if the review is considered to be valid and in line with Pricerunner’s policy on reviews, then it is republished on the site. If no reply or additional information is received within 2 weeks, the review is removed completely.
Review by Pricerunner Customer Satisfaction Evaluation submitted 20/10/08 Report Review
Comments

an execellent deal and service although when i went to check my order the day before delivery there were no details which i felt was bad. but overall yes they are a good company the delivery was prompt and the delivery people were very polite and brought the goods into the property for me well done RGB

Review by Pricerunner Customer Satisfaction Evaluation submitted 20/10/08 Report Review
Comments

Purchase was fine.
Delivery options are restrictive in so far as the item has to be delivered to the billing adress on the credit card used to pay for the item. It would be easier if the delivery address could be different from the billing address and as a security measure a sight of either a driving licence or passport to prove identity as well as the credit card used should suffice.
The current system makes the payment of a fee for delivery effectivly mandatory if you wish to have an item delivered so it can be signed for at home.

Review by Pricerunner Customer Satisfaction Evaluation submitted 20/10/08 Report Review
Comments

The buying, payment and delivery all went with a smooth efficiency. I now have a very good TV. Brian

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