Sainsbury's Kitchen Appliances - Information

Pleased. very good delivery company!

Although the product and delivery was excellent. I was a little bit taken aback by the number of phone calls to my mobile number, explaining the problems you were having.

ordered product on the Sunday for delivery the following Wednesday although did get a phone call on Monday to say it wouldnt be here until Thursday at the earliest. Re-booked delivery again for Friday and it arrived as it said it would between 11 and 3.It was then unpacked and put into place by two friendly delivery men who then took the old appliance away, as requested.Although there was an initial hiccup with it not being here when it was first promised, it did arrive within 5 days of ordering it and I'm very happy with the product.

Easy purchase from start to finish would use again.

Money taken from my credit card immediately then received a phone call to say the product was out of stock and they would ring me a week later to see whether the product was in stock. Also tried to see me an alternative product which I was not interested in as I'd taken some time to select the product I wanted. At the moment I'm contemplating asking for my money back and going elsewhere. If delivery does not happen within the next week then that is what I will be doing.

The whole experience was ruined by a number of factors. Delivery was promised between 09.00 and 13.00 (Why such a large band when vehicle routing systems provide accurate times) but the actual delivery was later than 13.00. To make matters worse the delivery driver was smoking (Unacceptable habit) on arrival and the machine was manhandled of the rear of the vehicle (Potential damage) I have complained to Sainbury's Kitchen Appliances but have not received the common courtesy of a response. I shall now complain to Sainsbury's.

Customer services were very helpful and considerate. Delivery was on time. Checklist was emailed prior to delivery. Delivery drivers were careful and polite.

3 days from order to delivery, could not fault the service, not the lowest price but worth the extra couple of pounds for the peace of mind

I experienced TWO cookers delivered extremely damaged by Currys and being left without gas,cooking facility(old cooker taken for recycling, heating & hot water with no offer of help to rectify the situation quickly. So when my cooker arrived even earlier than expected from Sainsburys in perfect conditionwithout even as much as a finger mark on it I was extremely delighted. Also the customer reviews on their website were not only accurate (some finicky) but the cooker does everything claimed so my wife is also very happy. Thank you Sainsburys.

First machine arrived badly damaged so returned on delivery van. Very disappointed to have to wait another 7 days for replacement. As packaging damaged, it was done on the van or in loading. If the latter it should not have been delivered.