AO.com - Information

Order by 12pm for Same Day and 12am for Next Day Delivery,7 days a week! Choose a timeslot, Price Match Promise and 10 Days Returns Guarantee
Name AO.com
Rating & reviews Retailer rating: 5 / 5 2322 reviews
Retailer Web Page Go to store Go to store
Head Office Address AO.com
Aspinall House, Aspinall Close
Middlebrook
Bolton
BL6 6QQ
Telephone 0844 324 9222
Telephone Order 0844 324 9222
Number of Stores n/a
Guarantee 1 year standard manufacturers warranty
Low Price Guarantee n/a
Refund Policy AO.com
Return Policy If you wish to cancel your order we ask that you advise us at least 48 hours before your planned delivery date and you will receive a full refund. Where the goods have been delivered to you, you may return them for up to 7 working days after the date of d
Payment Options You can pay with any Switch, Maestro, Delta, MasterCard, American Express or Visa cards.
Member Card n/a
Pay by Installment n/a
Delivery Our service gives you the opportunity to get your appliance in the home quickly and easily with free 2-3 day delivery. What’s more, Appliances Online customers can even get Next Day Delivery for only £9.99.
Membership n/a

Customer satisfaction survey Customer satisfaction survey

Overall purchase experience
5.0 / 5
5.0 / 5
Based on 2322 reviews
Likelihood to buy again
5.0 / 5
5.0 / 5

Evaluation of delivery

Customer support
4.6 / 5
4.6 / 5
On time delivery
5.0 / 5
5.0 / 5
Product met expectations
4.7 / 5
4.7 / 5
Order tracking / status information
5.0 / 5
5.0 / 5
Item availability
4.9 / 5
4.9 / 5

Evaluation of purchase

Price
4.7 / 5
4.7 / 5
Payment options
4.7 / 5
4.7 / 5
Customer support
4.3 / 5
4.3 / 5
Delivery options
4.8 / 5
4.8 / 5
Product information
4.7 / 5
4.7 / 5
Website performance
4.7 / 5
4.7 / 5
Delivery & handling charges
4.6 / 5
4.6 / 5
Ease of placing the order
4.8 / 5
4.8 / 5
Product selection and availability
4.7 / 5
4.7 / 5

Reviews can only be written for this retailer by customers who have actually purchased a product from them. If you've made a purchase from them you should have received an email with a link to leave a review. If you haven't received that yet please check your Junk folder Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 22/05/14 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Can I just say the person I delt with in customer service department was brilliant, really helpful and the delivery superb the delivery guys were happy and friendly. Thankyou, keep up the good work

Review by Customer Satisfaction Evaluation submitted 15/04/14 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

I was kept up to date through out the whole experience, ao.com were very polite and freindly it was completely stress free and the lorry drivers offered to unpack and take the packaging away free, which i accepted, overall i was very impressed i've bought from ao.com before and would use them again.

Review by Customer Satisfaction Evaluation submitted 16/02/14 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

We were delighted with service item was here in lwess than 12 hours from ordering. I'm def using again to replace fridge and machine. Remarkable service won't go to shop again!!!! Thank you

Review by Customer Satisfaction Evaluation submitted 12/02/14 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Great product information on the website.
Straightforward ordering on line.
Good tracking and on-time delivery with good phone updates