Appliances Online - Information

Sign up to 1 month no obligation trial to Which? for £1 (£8.50 after trial) Receive Which? magazine, access to Which.co.uk,Free Std Delivery
 This retailer is ISIS accredited, click to read more about ISIS  This retailer is IDIS accredited, click to read more about IDIS
Name Appliances Online
Rating & reviews Retailer Rating: 4.47 / 5 681 reviews
Retailer Web Page Go to store Go to store
Membership n/a
Payment Options You can pay with any Switch, Maestro, Delta, MasterCard, American Express or Visa cards.
Member Card n/a
Pay by Installment n/a
Refund Policy Appliances Online
Return Policy If you wish to cancel your order we ask that you advise us at least 48 hours before your planned delivery date and you will receive a full refund. Where the goods have been delivered to you, you may return them for up to 7 working days after the date of d
Delivery We do our best to secure delivery within 3-7 working days of the date of your order. Delivery available within a 4 hour window so you don’t have to wait in all day. A 2 men delivery team will inspect your appliance and remove the packaging
Cost of Delivery £29.99
Head Office Address Appliances Online, Aspinall House, Aspinall Close, Middlebrook, Bolton, BL6 6QQ
Telephone 0870 9001 640
Telephone Order 0870 9001 640
Number of Stores n/a
Guarantee 1 year standard manufacturers warranty
Low Price Guarantee n/a

Customer Satisfaction Evaluation Customer Satisfaction Evaluation

Overall purchase experience
4.5 / 5
4.5 / 5
Based on 681 reviews
Likelihood to buy again
4.4 / 5
4.4 / 5

Evaluation of Delivery

Customer support
4.3 / 5
4.3 / 5
On-time delivery
4.4 / 5
4.4 / 5
Product met expectations
4.6 / 5
4.6 / 5
Order tracking / status information
4.3 / 5
4.3 / 5
Availability of product you wanted
4.5 / 5
4.5 / 5

Evaluation of Purchase

Price
4.6 / 5
4.6 / 5
Payment options
4.6 / 5
4.6 / 5
Customer support
4.0 / 5
4.0 / 5
Delivery options
4.5 / 5
4.5 / 5
Product information
4.4 / 5
4.4 / 5
Website performance
4.6 / 5
4.6 / 5
Delivery & handling charges
4.1 / 5
4.1 / 5
Ease of placing the order
4.7 / 5
4.7 / 5
Product selection and availability
4.6 / 5
4.6 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 19/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Not only was the website extremely easy the use but the details given on each product was brilliant and the customer reviews/ratings influenced me on decide which products to purchase.

The customer service was also very good with a phonecall after i purchased the items asking if i was satisfied with the info given and do i require any other info on them.

Delivery was bang on with phonecalls the day before and on the day itself. I found this very helpful as i wasnt wasting a day waiting around, i was given a time and thats what i got. Brilliant service by friendly helpful staff.

I cant recommend this company enough, in fact, i told several family members that day.

Great experience from start to end. I really hope these guys and girls go from strength to strength, they certainly deserve it!!!

Review by Customer Satisfaction Evaluation submitted 19/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Very straightforward and options to select delivery date welcomed. Information on delivery time both accurate and updated. Delivery team very pleasant.

Review by Customer Satisfaction Evaluation submitted 19/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

good product range at good prices with excelent delivery service

Review by Customer Satisfaction Evaluation submitted 18/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Company couldn't have been more helpful. Everything ran very smoothly. Would highly recommend this company to all my friends and family.

Review by Customer Satisfaction Evaluation submitted 17/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

I am in the Client Services business and I am refreshingly suprised and delighted by the whole experience from ordering to delivery. The web-site is clear and informative and the delivery process was helpful, respectful and "did exactly what is said on the tin". I will and , indeed, already have recommended Appliances Online to colleagues & friends. I checked with a local warehouse and they admitted straight away that they could not get close to your offer. Well done Guys!