EmpireDirect.co.uk - Information

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Empire Direct are devoted to bringing you the biggest brands at bargain prices on home appliances! Authorised stockists of over 4000 different product lines

Name EmpireDirect.co.uk
Rating & reviews Retailer Rating: 4.42 / 5 516 reviews
Retailer Web Page Go to store Go to store
Payment Options You can pay with any Maestro, MasterCard, American Express or Visa card. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection
Refund Policy If you wish to cancel your order we ask that you advise us at least 3 working days before your planned delivery date and you will receive a full refund. If 3 working days notice is not given, we will not refund the delivery charge of £19.99 (£29.99 for Northern Ireland). Where the goods have been delivered to you, you may return them for up to 7 working days from the date of delivery, in line with the distance selling directive. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary. No goods can be returned to store for a refund – All cancellations must be processed via DRL Limited. For further information and charges please see Returns. This does not affect your statutory rights. Returns Non Faulty Goods If you decide to return your goods to us we do reserve the right to charge you £99.99 for collection. Refunds can only be made by the same method used for purchase. If for any reason you need to return an item within 7 working days of receiving delivery, please call the Empire Direct Appliances customer help line (0333 900 0064) and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier usually within 5-7 days. The charge for collecting goods is £99.99 which reflects the actual cost of collection. Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Items purchased at Empire Direct Appliances cannot be returned to a Empire/Richer Sounds store. Your statutory rights are not affected. Your statutory rights are not affected. Faulty Goods Notwithstanding our Delivery condition above If, after the goods have been fitted, you find a fault; we reserve the right to request that the following steps are complied with: i. you provide written notice of the defect to us and/or telephone us quoting your order reference number within 7 days of discovering the defect ; and ii. you allow us to provide an engineer, you will be contacted to arrange a house visit to inspect the goods and confirm the fault or if asked by us we will arrange for the goods to be collected from you and returned Empire Direct Appliances at the our expense for the examination to take place there Upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, we shall at our option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable by Empire Direct Appliances. Empire Direct Appliances shall not be liable for the goods if you continue to use the goods after giving such notice to us; or alter or repair the goods without the written consent of Empire Direct Appliances. To resolve your problem with regard to Faulty products please contact one of our helpful and friendly customer service team on 0333 900 0064 who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible.
Return Policy Non Faulty Goods If you decide to return your goods to us we do reserve the right to charge you £99.99 for collection. Refunds can only be made by the same method used for purchase. If for any reason you need to return an item within 7 working days of receiving delivery, please call the Empire Direct Appliances customer help line (0333 900 0064) and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier usually within 5-7 days. The charge for collecting goods is £99.99 which reflects the actual cost of collection. Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Items purchased at Empire Direct Appliances cannot be returned to a Empire/Richer Sounds store. Your statutory rights are not affected. Your statutory rights are not affected. Faulty Goods Notwithstanding our Delivery condition above If, after the goods have been fitted, you find a fault; we reserve the right to request that the following steps are complied with: i. you provide written notice of the defect to us and/or telephone us quoting your order reference number within 7 days of discovering the defect ; and ii. you allow us to provide an engineer, you will be contacted to arrange a house visit to inspect the goods and confirm the fault or if asked by us we will arrange for the goods to be collected from you and returned Empire Direct Appliances at the our expense for the examination to take place there Upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, we shall at our option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable by Empire Direct Appliances. Empire Direct Appliances shall not be liable for the goods if you continue to use the goods after giving such notice to us; or alter or repair the goods without the written consent of Empire Direct Appliances. To resolve your problem with regard to Faulty products please contact one of our helpful and friendly customer service team on 0333 900 0064 who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible.
Delivery Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK, including the Isle of Wight. Our courier will make all deliveries to you. We do our best to secure delivery within 3-7 working days, (up to 14 working days for Northern Ireland), of the date of your order. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. The cost for delivery is £19.99 (£29.99 For Northern Ireland) regardless of the number of items delivered, on a particular date. There is an additional charge of £5.99 for deliveries made on a Saturday, £9.99 for next day and £2.99 for rapid deliveries (Please note, this service is only available to UK mainland postcodes). Surcharges may apply for special deliveries where there are access restrictions. If you are not at home for a pre-arranged delivery then we reserve the right to charge you £19.99 (£29.99 Northern Ireland) again to redeliver your order. If you wish to change the delivery date once it is agreed then please give us no less than 3 working days notice prior to delivery. If less than 3 working days is given, an additional £19.99 (£29.99 for Northern Ireland deliveries) may be charged. On delivery our couriers will unpack the appliance and you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order. You agree to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery. Signing the delivery note to accept receipt, allowing our drivers time to unpack the goods and confirming you have inspected them for any obvious external cosmetic damage are conditions of the sale and we reserve the right not to complete the delivery if you refuse these conditions. If we refuse delivery then the goods will be returned and all monies paid will be refunded. Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your statutory rights. Please refer to our Returns section for information on Non Faulty and Faulty Goods. Subject to the other provisions of these conditions we shall only be liable for any foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods. Deliveries to commercial properties could void your warranty. Next day delivery There is an additional charge of £9.99 payable for next day deliveries. In order to qualify for next day delivery, orders must be placed before 1pm on the day before your required delivery date*. We will endeavor to get your new appliances to you the next day. When this is not possible a suitable alternative delivery date will be offered. All other Terms and Conditions apply, including those for additional services. *Please note, next day delivery is only available on orders placed Monday to Friday. This service is available in UK mainland only. Rapid delivery There is an additional charge of £2.99 payable for rapid deliveries. Rapid delivery is available on selected products only. We will endeavour to get your appliances to you as soon as 2 working days. When this is not possible a suitable alternative delivery date will be offered. This service is available for mainland UK deliveries only. All other Terms and Conditions apply, including those for additional services. Connection You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge*
Cost of Delivery Our 10 point delivery commitment We want to take a minute to explain about the delivery of your new appliance. Here you will find everything you need to know about our delivery options and what makes us stand apart from the rest. Because we place you, our customers, at the centre of everything we do we have worked hard to ensure our 10 point delivery commitment will make you happy. We look forward to meeting you on your delivery day! • Quick and efficient service - your new appliance is delivered directly from our central warehouse within 3-7 days*. Customers that need it quicker choose our next day delivery, providing that you order before 1pm on the day of purchase we can get it to you the following day for only £9.99 extra**. Alternatively why not use our Rapid Delivery service and have your new appliances in as little as 2-3 working days for just £2.99 extra. • Price - We only charge £19.99 for delivery (£29.99 for Northern Ireland) no matter how many items you order (please note, there is an additional £5.99 charge for deliveries made on a Saturday and a £9.99 charge for our Next Day Delivery Service and £2.99 for our Rapid Delivery Service). • Delivery to suit you - We deliver to all UK mainland postcodes 6 days a week; customers who need a service to fit around their busy lifestyles choose our Saturday delivery at an extra cost of only £5.99 . (This excludes Northern Ireland and selected postcodes for the Isle of White). • One Delivery - If you order your appliances together we will deliver them together, regardless of how many different products or brands that you order because we know that your time is precious! • 4 hour delivery slots - We will text you or call you the evening before your delivery between 5:30pm and 9:30pm to confirm your 4 hour delivery slot (if your delivery is on a Monday you can expect a call between 9:30am and 1:30pm on the Saturday). • Keeping you informed - Your driver will call you the morning of delivery, between 7am – 10am to reconfirm your 4 hour delivery slot because it’s important for you to be able to plan your day! • Professional two man delivery teams – Sit back and relax! Your dedicated two man delivery team will carefully carry your appliance(s) into a room of your choice and unpack it all for you, so you don’t have to! The heaviest thing you will have to lift will be the pen to sign for your delivery note. • Packaging recycling – Not only will we remove the packaging from your appliances we will take it away and recycle it too, saving you a trip to the tip. • Recycling - At the point of order you can request for us to take away and recycle your unwanted appliances for just £9.99. (This service is not available in selected postcode areas or Northern Ireland). • Connection - We can connect your new appliances for a small additional charge of £19.99 to save you the hassle of having to book your own fitter at an average call out cost of £80. * Deliveries to Northern Ireland are typically ready for delivery within 14 days. ** Next Day delivery is only available on orders placed Monday to Friday.
Head Office Address Aspinall House, Middlebrook, Bolton BL6 6QQ
Telephone 01204 672400
Fax N/A
Telephone Order 0333 900 0064

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