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Home Cinema TV - Information

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HomeCinemaTv specialise in high tech home entertainment products. It is our aim to provide excellent products at the best possible price.

Name
		Home Cinema TV

			Rating & reviews  
			
					3197 reviews
				
			Retailer Web Page
			
				Go to store 
				
				Payment Options
				Visa, Mastercard, Maestro, Visa Electron, Switch, Solo
			
				Refund Policy
				http://ws2.homecinematv.co.uk/information.php?cda=static&cst=service
			
				Return Policy
				7 day return policy.
			
				Delivery
				Typically 3-4 working days
			
				Cost of Delivery
				From £5.50
			
				Head Office Address
				Homecinematv 259 Felixstowe Road Ipswich Suffolk IP3 9BN  
			
				Telephone
				0870 1439 682
			
				Telephone Order
				0870 1439 682
			
				Guarantee
				Manufacturers' standard guarantee

Customer Satisfaction Evaluation

Overall purchase experience

4.6 / 5

Based on 3197 reviews

Likelihood to buy again

4.5 / 5

						Evaluation of Delivery
					
Customer support
							
							4.2 / 5
						
On-time delivery
							
							4.6 / 5
						
Product met expectations
							
							4.7 / 5
						
Order tracking / status information
							
							4.2 / 5
						
Availability of product you wanted
							
							4.7 / 5
						
						Evaluation of Purchase
					
Price
							
							4.5 / 5
						
Payment options
							
							4.4 / 5
						
Customer support
							
							3.9 / 5
						
Delivery options
							
							4.1 / 5
						
Product information
							
							4.2 / 5
						
Website performance
							
							4.3 / 5
						
Delivery & handling charges
							
							3.9 / 5
						
Ease of placing the order
							
							4.3 / 5
						
Product selection and availability
							
							4.3 / 5

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Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 06/11/09

Overall purchase experience

1 / 5

Comments

Needed the item to be delivered within the stated delivery date. Was not notified that the item would be late. Had to purchase elsewhere.

Review by Customer Satisfaction Evaluation submitted 03/11/09

Overall purchase experience

5 / 5

Comments

I thought the site was very easy to navigate, including ordering etc. Delivery was exactly as promised. Overall 5*

Review by Customer Satisfaction Evaluation submitted 28/10/09

Overall purchase experience

5 / 5

Comments

The purchase experience was good EXCEPT that on the website I clicked on from the default delivery date (Wednesday) to the following Monday. Then a screen came up that said 'Problem with delivery' or something like that, then it changed the delivery to the default date which was not convenient to me. Customer Service said the delivery date couldn't be altered. However my neighbour was able to take delivery of the parcel on the Wednesday and it all worked OK in the end.

Review by Customer Satisfaction Evaluation submitted 26/10/09

Overall purchase experience

5 / 5

Comments

I chose you for my purchase as the item was priced at the most reasonable from all the other suppliers. Delivery was very quick and I was most impressed with your service. Will definitely use your company again when needed! Thank you!

Review by Customer Satisfaction Evaluation submitted 23/10/09

Overall purchase experience