Kitchen Science - Information

Free delivery and expert advice at internet prices
 This retailer is ISIS accredited, click to read more about ISIS  This retailer is IDIS accredited, click to read more about IDIS
Name Kitchen Science
Rating & reviews Retailer Rating: 4.33 / 5 471 reviews
Retailer Web Page Go to store Go to store
Membership Not required. Although join our mailing list for more great offers.
Payment Options Mastercard, Visa, American Express, Switch, Delta
Member Card Not required. Although join our mailing list for more great offers.
Pay by Installment Not availabe
Refund Policy See our Terms and Conditions
Return Policy See our Terms and Conditions
Delivery 7-10 on the majority of products
Cost of Delivery Free Delivery
Head Office Address Kitchen Science, George House, George Street, Hull HU1 3AU
Telephone 0800 0280 513
Fax 01482 592241
Telephone Order 0800 0280 513
Guarantee All items come with a standard manufacturers guarantee of up to 2 years. We also offer kitchen cover plus to extend your waranty
Low Price Guarantee We check all of our competitors prices daily. Try our price challenge in the unlikely event you find a cheaper price elsewhere we will match it

Customer Satisfaction Evaluation Customer Satisfaction Evaluation

Overall purchase experience
4.3 / 5
4.3 / 5
Based on 471 reviews
Likelihood to buy again
4.2 / 5
4.2 / 5

Evaluation of Delivery

Customer support
4.1 / 5
4.1 / 5
On-time delivery
4.3 / 5
4.3 / 5
Product met expectations
4.5 / 5
4.5 / 5
Order tracking / status information
4.0 / 5
4.0 / 5
Availability of product you wanted
4.5 / 5
4.5 / 5

Evaluation of Purchase

Price
4.5 / 5
4.5 / 5
Payment options
4.4 / 5
4.4 / 5
Customer support
3.8 / 5
3.8 / 5
Delivery options
4.2 / 5
4.2 / 5
Product information
4.4 / 5
4.4 / 5
Website performance
4.3 / 5
4.3 / 5
Delivery & handling charges
4.5 / 5
4.5 / 5
Ease of placing the order
4.4 / 5
4.4 / 5
Product selection and availability
4.4 / 5
4.4 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 25/06/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

a pleasure to do business on such a professional site, lots of confidence, thank you very much for a good experience, and a nice cup of tea! (I bought a kettle).

Review by Customer Satisfaction Evaluation submitted 15/06/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Purchase experience was excellent, but the delivery of the goods was highly unsatisfactory. The delivery men brought the washing machine, still on its wooden pallet, into the kitchen and proceeded to drag it across the laminate floor and therefore scratching it. Instead of apologising, they pointed out other extremely faint scratches, and as the floor was already scratched, it didn't matter! I have never met such sullen, unfriendly and uncaring delivery men. They should have unpacked the washing machine BEFORE bringing it into the kitchen as there was adequate space to do this. On this basis I would not use Kitchen Science again.

Review by Customer Satisfaction Evaluation submitted 14/06/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Purchasing was easy. The radio is excellent and very good value for money.

Review by Customer Satisfaction Evaluation submitted 04/06/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Price was very good. I received confirmation e.mail and a txt the day before delivery to confirm delivery arrangements. Delivery men early, helpful and polite. From my experience I would definitely buy from them again. (Happy with the Bosch washing machine too)