The Appliance Warehouse - Information

Name The Appliance Warehouse
Rating & reviews Retailer Rating: 4.38 / 5 18 reviews
Retailer Web Page Go to store Go to store
Membership No
Payment Options Credit or Debit card
Member Card No
Pay by Installment No
Refund Policy See Terms and Conditions on website
Return Policy Within 7 days in original packaging
Delivery Next day delivery available (Express), or within 10 working days (Standard)
Cost of Delivery Free
Head Office Address 42 Robjohns Road Chelmsford Essex CM1 3DP
Telephone 08444 77 62 62
Fax 08444776263
Telephone Order 08444776262
Number of Stores 4
Guarantee 1 to 5 years, depending on product
Low Price Guarantee No

Customer Reviews

Overall Rating
4.4 / 5
4.4 / 5
Based on 18 reviews

Average Ratings

Quality of retailer website
4.3 / 5
4.3 / 5
Standard of service - ordering
4.6 / 5
4.6 / 5
Standard of service - items in stock
4.3 / 5
4.3 / 5
Quality of sales service and warranty
4.3 / 5
4.3 / 5

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by morriseyjohn submitted 15/10/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Summary

The Appliance Warehouse were recommended to me and I was not disappointed.

I received 2 phone calls and numerous emails and texts confirming the status of my order. Communication was excellent throughout.

Do you recommend this retailer?

Yes

Review by juliebiber submitted 30/09/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Summary

Easy to buy, quick delivery. Will use again. AAAAAAAA++++

Do you recommend this retailer?

Yes

Review by misseskimo1986 submitted 07/09/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Summary

The Bosch washing machine I originally ordered was out of stock which although I was a little dissappointed with, I was expecting it as I'd already had the same problem elsewhere. But a girl phoned me and offered an alternative AEG model which WAS in stock and came with a free five year guarantee.

Other than that, communications were excellent from beginning to end - given that the I'd already cancelled my order with another company after waiting 4 weeks and still nothing! I got a call the night before from the deliveries people with a PM timeslot, and the delivery guy also called me on his way to mine to give me a better indication of his arrival time - this was particularly useful to me as it meant not having to miss much time from work - and is something that isn't done often enough by online companies!

The price was similar on most sites, though I ended up with a different machine overall I got the extra bonus of the longer guarantee, so this company I would choose to use aga

Do you recommend this retailer?

Yes

Review by arwen02 submitted 05/09/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
4.0 / 5
4.0 / 5
Standard of service - items in stock
4.0 / 5
4.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Summary

Everyone, from the sales staff on the telephone to the delivery man, were friendly, helpful and knowledgable.They were very quick in their e-mail response and very efficient in their delivery service. They sent a text and an e-mail to say when the delivery day would be and managed to deliver within the 4 hour time slot that I was allotted - a breath of fresh air ! My washing machine was well packaged and arrived in perfect condition, they took the old one away - and all at a fantastic price.

Do you recommend this retailer?

Yes

Review by Robyn submitted 26/08/09 Report Review
Standard of service - ordering
3.0 / 5
3.0 / 5
Quality of retailer website
3.0 / 5
3.0 / 5
Standard of service - items in stock
1.0 / 5
1.0 / 5
Quality of sales service and warranty
1.0 / 5
1.0 / 5
Summary

They messed up my bill several times. They only deliver and pick up on Mondays and Wednesdays. The quality of the appliances are poor. The dryer we got has to be run three or four times before the clothes are actually dry. I would never recommend this company. Terrible service.

Do you recommend this retailer?

No