The Appliance Warehouse - Information

Name The Appliance Warehouse
Rating & reviews Retailer Rating: 4.38 / 5 18 reviews
Retailer Web Page Go to store Go to store
Membership No
Payment Options Credit or Debit card
Member Card No
Pay by Installment No
Refund Policy See Terms and Conditions on website
Return Policy Within 7 days in original packaging
Delivery Next day delivery available (Express), or within 10 working days (Standard)
Cost of Delivery Free
Head Office Address 42 Robjohns Road Chelmsford Essex CM1 3DP
Telephone 08444 77 62 62
Fax 08444776263
Telephone Order 08444776262
Number of Stores 4
Guarantee 1 to 5 years, depending on product
Low Price Guarantee No

Customer Reviews

Overall Rating
4.4 / 5
4.4 / 5
Based on 18 reviews

Average Ratings

Quality of retailer website
4.3 / 5
4.3 / 5
Standard of service - ordering
4.6 / 5
4.6 / 5
Standard of service - items in stock
4.3 / 5
4.3 / 5
Quality of sales service and warranty
4.3 / 5
4.3 / 5

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by JanaH submitted 04/07/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Summary

EXCELLENT SERVICE. I researched the washing machine through Which website and Appliance Warehouse were not the cheapest but £16 more. But the extra money gave me a five year guarentee and delivery came within 4 days. Very helpful people. Will use again.

Do you recommend this retailer?

Yes

Review by Joe Public submitted 18/06/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
4.0 / 5
4.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Summary

I ordered a Zanussi 16581 Washing Machine and was impressed by the service and the competitive price. There was a slight delay (7 days) on the quoted delivery date but I was kept informed and the machine was delivered on the revised date and within the estimated time-slot. The delivery driver was very helpful and courteous, as were the customer service staff who contacted me by email and telephone. A professional team offering a professional service.

My only comment on the website is that a search facility would be useful.

Do you recommend this retailer?

YES

Review by Mary C submitted 07/06/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Summary

Fantastic price and fantastic service. Far exceeded my expectation. My washing machine was delivered bang in the middle of the 4 hour time slot they gave me. I had a couple of queries and one was dealt with by Skype chat and one by email, both very promptly, and the staff were very helpful. I would definitely recommend them and use them again.

Do you recommend this retailer?

YES