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Electrical Experience - Information

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Share the Electrical Experience for Fantastic Offers, Great Service, Next Day Delivery, Install options and Unbeatable Finance Packages

Please quote promotion number EE115 to claim your Cabinet stand plus HDMI or Scart lead for £49.99

Name
		Electrical Experience

			Rating & reviews  
			
					382 reviews
				
			Retailer Web Page
			
				Go to store 
				
				Membership
				N/A
			
				Payment Options
				We accept most credit and debit cards, not amex. Cheques are also accepted subject to clearance.
			
				Member Card
				N/A
			
				Pay by Installment
				12 months buy now pay later on anything over £330 
			
				Refund Policy
				Yes, see  http://www.electricalexperience.co.uk/page.php?xPage=terms.html
			
				Return Policy
				http://www.electricalexperience.co.uk/page.php?xPage=terms.html
			
				Delivery
				Free Delivery
			
				Cost of Delivery
				Free delivery 
			
				Head Office Address
				45 Knowsley Street, Bolton, BL1 2AS
			
				Telephone
				0870 066 80 90 
			
				Telephone Order
				Available
			
				Guarantee
				12 months manufactures guarantee. Extended warranties are also available.
			
				Low Price Guarantee
				Yes, we endeavour to beat any genuine price prior to purchase. Goods have to be in stock by an authorised dealer.

Customer Satisfaction Evaluation

Overall purchase experience

4.4 / 5

Based on 382 reviews

Likelihood to buy again

4.3 / 5

						Evaluation of Delivery
					
Customer support
							
							4.2 / 5
						
On-time delivery
							
							4.3 / 5
						
Product met expectations
							
							4.6 / 5
						
Order tracking / status information
							
							4.0 / 5
						
Availability of product you wanted
							
							4.4 / 5
						
						Evaluation of Purchase
					
Price
							
							4.7 / 5
						
Payment options
							
							4.5 / 5
						
Customer support
							
							4.1 / 5
						
Delivery options
							
							4.4 / 5
						
Product information
							
							4.4 / 5
						
Website performance
							
							4.5 / 5
						
Delivery & handling charges
							
							4.5 / 5
						
Ease of placing the order
							
							4.6 / 5
						
Product selection and availability
							
							4.4 / 5

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Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 16/11/09

Overall purchase experience

1 / 5

Comments

When I spoke to Andy on the phone when I was forced to call Electrical Experience to check the progress of my order he told me the model I wanted was out of stock and new stock was expected in seven days. I rang seven days later to be told still out of stock and could not say when it could be guaranteed to be in stock. Having been without a TV for three weeks I was so exasperated I cancelled my order and have since received the model I required delivered free to my home within five days from another on line source. Whom I will recommend to my friends.

Review by Customer Satisfaction Evaluation submitted 15/11/09

Overall purchase experience

5 / 5

Comments

Excellent service. Exact product I wanted at the best price I could find. The product was delivered promptly and at the time agreed. Not much else to wish for really.

Review by Customer Satisfaction Evaluation submitted 02/11/09

Overall purchase experience

4 / 5

Comments

Good offer on a good product.
Delivery quick. Only complaint was not contacted by Electrical Experience within the stated 24hours-I had to contact them regarding the confirmation of delivery.

Review by Customer Satisfaction Evaluation submitted 01/11/09

Overall purchase experience