Fitness Superstore - Information

Name Fitness Superstore
Rating & reviews Retailer Rating: 4.15 / 5 5 reviews
Retailer Web Page Go to store Go to store
Membership no
Payment Options Credit Card or finance
Member Card no
Pay by Installment yes
Refund Policy 10 working days
Return Policy Customer pays return shipment
Delivery 5-10 working days
Cost of Delivery Included in most items
Head Office Address 13 Gate Lodge Close, Round Spinney, Northampton, NN3 8RJ
Telephone 0800 783 4506
Fax 01604673001
Telephone Order 0800 783 4506
Number of Stores 6
Guarantee Varies
Low Price Guarantee yes

Customer Reviews

Overall Rating
4.2 / 5
4.2 / 5
Based on 5 reviews

Average Ratings

Quality of retailer website
4.4 / 5
4.4 / 5
Standard of service - ordering
4.2 / 5
4.2 / 5
Standard of service - items in stock
4.2 / 5
4.2 / 5
Quality of sales service and warranty
3.8 / 5
3.8 / 5

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by grahamreed submitted 05/11/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
4.0 / 5
4.0 / 5
Summary

after reviewing a selection of rowers for my home i decided to go with the tunturi 25 rower machine. took a while to setup and the manual was a little confusing but i am by no means technical, apart from that no quibbles.

Do you recommend this retailer?

Yes

Review by Minsky submitted 03/11/09 Report Review
Standard of service - ordering
1.0 / 5
1.0 / 5
Quality of retailer website
4.0 / 5
4.0 / 5
Standard of service - items in stock
1.0 / 5
1.0 / 5
Quality of sales service and warranty
1.0 / 5
1.0 / 5
Summary

I ordered my reebok treadmill from this company due to the next day delivery promised @ £7.50. I was informed that my treadmill wld b delivered b4 12 on tues, so my mum waited in all morning until 2pm just incase they were a bit late...No treadmill. Then after getting in touch with them i find out on orders over £100 they need proof of id (fair enough, we all have to protect ourselves from fraud these days) However i needed the treadmill asap, which is why i ordered next day delivery, otherwise i could have gone to argos who sell it at the same price. It seems to be an ok company with lots of stock, my big gripe with it are the staff, unable to send any proof of id as i wasn't in the country i decided to get my money back & go to purchase the treadmill locally the day i got back. I sent several emails to Angela asking for my refund, all of which were ignored! How rude. She ignored all my voicemails & all emails. It's tkn me 2 wks to get my money back & alot of perseverance. Avoid if ps

Do you recommend this retailer?

No

Review by zanger submitted 06/10/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
4.0 / 5
4.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Summary

After viewing products that i liked on their website i decided to order them on a next day delivery service for about £4. Everything arrived this morning and I cannot wait to try out my equipment later today

Do you recommend this retailer?

Yes

Review by Mark submitted 20/08/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
4.0 / 5
4.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Summary

Great range, great prices. Ordered a heart rate monitor watch late one afternoon and it arrived by TNT by mid-morning the next day. Would definitely use them again.

Do you recommend this retailer?

Yes

Review by S Wilson submitted 20/08/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
4.0 / 5
4.0 / 5
Summary

I recently brought a rower from Fitness Superstore and thought the whole process was very helpful. After speaking to someone on the phone they advised me what the best product would be

Would recommend!

Do you recommend this retailer?

Yes

All Fitness Superstore products