Jual Domestics - Information

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Family business, est 1997. 4 retail stores & own vehicles. We guarantee a quality & personal service from purchase to delivery to your door.
Name Jual Domestics
Rating & reviews Retailer Rating: 4.37 / 5 28 reviews
Retailer Web Page Go to store Go to store
Membership N/A
Payment Options Cash, Credit/Debit Card, Cheque, Bank Transfer, HSBC secure e-payments.
Member Card N/A
Pay by Installment Call for full details.
Refund Policy Call for full details.
Return Policy Call for full details.
Delivery We can deliver throughout the whole of the UK - including Ireland and the Scottish Highlands. These prices vary and start from just £10, please call us for a competitive quote for delivery to your area. We aim to deliver within 3-7 working days from the p
Cost of Delivery From £10 – please call us for a quote.
Head Office Address 111 Barnsley Road, South Elmsall, Nr Pontefract, West Yorkshire, WF9 2BH
Telephone 01977 609400 / 01977 609260
Fax 01977 609360
Telephone Order You can telephone an order during normal business hours on the following numbers: 01977 609400 / 01977 609260
Number of Stores We have four stores, each with a family member available. Our stores are situated in the North of England and are open Monday – Saturday for your viewing pleasure: South Elmsall (Head Office) 111 Barnsley Road, South Elmsall, Nr Pontefract, West Yorksh
Guarantee All our products come with a minimum of 12 months manufacturers guarantee – some brands carry up to a 5 year warranty as standard. However on any item, you can extend the warranty for up to 5 years from the point of sale, please ask for details.
Low Price Guarantee We actively try to keep our prices the lowest online. We check prices regularly, we are always competitive. However, if you find an item with a lower price elsewhere please call us direct and we will make an effort to beat it!
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Customer Reviews

Overall Rating
4.4 / 5
4.4 / 5
Based on 28 reviews

Average Ratings

Quality of retailer website
4.4 / 5
4.4 / 5
Standard of service - ordering
4.4 / 5
4.4 / 5
Standard of service - items in stock
4.3 / 5
4.3 / 5
Quality of sales service and warranty
4.4 / 5
4.4 / 5
See all aspects which upon the grade is set See less aspects which upon the grade is set

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by SimplyMurphy submitted 13/11/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Summary

I am one very happy jual customer after buying a new maching machine and side by side fridge freezer from them last week. After buying i got a phone call to confirm my order and arrange delivery for a time i was in and jual have not failed to perform. They delivered as promiced well within the time they told me and i had no issues what so ever.

i would use jual again. 5 stars.

Do you recommend this retailer?

Yes

Review by NMC submitted 10/11/09 Report Review
Standard of service - ordering
2.0 / 5
2.0 / 5
Quality of retailer website
2.0 / 5
2.0 / 5
Standard of service - items in stock
1.0 / 5
1.0 / 5
Quality of sales service and warranty
1.0 / 5
1.0 / 5
Summary

Despite being told the item was in stock there was a three week wait for delivery! When the fridge freezer was delivered the driver refused to take the item into the house and left it in the drive way in driving rain and my wife was unable to move it until I returned from work 8 hours later!!! Very poor service this retailer tends to be cheap but do yourself a favour and spend the extra £10 elsewhere.

Do you recommend this retailer?

No

Jual Domestics comments
This customer placed an order online without checking stock availability - unfortunately the item was out of stock. Our salesteam offered the customer a full instant refund, or alternatively we could supply the product within 3 weeks. The customer was happy to wait. When the American fridge freezer arrived into stock, the delivery was booked in with the customer for a convenient date. The day before the delivery, the customer was given a timeslot for the delivery. The customer was happy with this. On arrival to the customers’ house, a lady asked the driver to bring the item into the house, but because of poor access he was unable to do so. The driver left the item outside the property, as requested by the customer who signed for the item. We cannot understand what the problem is, but if we have done anything wrong we apologise. Thousands of customers every week are happy with our service.
Review by richard11 submitted 10/11/09 Report Review
Standard of service - ordering
1.0 / 5
1.0 / 5
Quality of retailer website
1.0 / 5
1.0 / 5
Standard of service - items in stock
1.0 / 5
1.0 / 5
Quality of sales service and warranty
1.0 / 5
1.0 / 5
Summary

Never buy from this company. We paid for an instock product a month ago and are still awaiting delivery. We've chased constantly and when we tried to cancel have been told we could but they would take 50% of the money paid. Lets hope companies like this go bust in the recession, as i'd at least get my money back from the credit card company

Do you recommend this retailer?

No

Jual Domestics comments
We wish that customers making untrue statements would give their name!! We do not believe that this review was left by one of our customers. The review is untrue and unfair. To accuse us of saying we will keep 50% of the payment made is ludicrous, and completely made up. The law in this country states that a customer can cancel an item right up until the day of delivery and obtain a full refund. JUAL Domestics abide by all laws. With reference to the comment about the recession and being hopeful that our company goes bust – this comment is completely uncalled for, we would like to assure all customers that we will not be going bust!! Everybody knows that if a customer has a problem on a product purchased via a credit card the bank or credit card company will – if necessary – assist the customer to resolve the problem and if necessary refund the customer. This feedback is complete rubbish and very unfair. We would ask the author of this “review” to please call us if they are a true customer of ours.
Review by LB1981 submitted 02/11/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Summary

Brilliant company and first class customer service. The guy I spoke to was really helpful and they delivered the item as indicated and followed delivery instructions to the letter, fantastic. Fridge is fantastic, really pleased and so much cheaper than the usual suspects. Overall VERY HAPPY CUSTOMER!

Do you recommend this retailer?

Yes

Review by xHappyBeckyx submitted 18/10/09 Report Review
Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Summary

After buying a dishwasher from JUAL on Wednesday of this week i was happy with the service i received. As many others have said, quick delivery and great prices. However i made a mistake and purchased a full-size dishwasher instead of a slimline one :(.

Having just received my delivery and noticed the larger sized box i called JUAL's customer service immediately to sort this out. I know this was no fault of JUAL's as i have received what i ordered but they were more than willing to help me. They arranged to swap the machine for a slimline version the very next day and with no fuss, i am more than happy. I was expecting to have an argument as i have had with other companies in the past with returns but not with JUAL.

The new machine i have is great. If you don't want any hassle i would definitely recommend using JUAL.

Becky, one very happy JUAL customer.

Do you recommend this retailer?

Yes

Total number of pages: 6
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