Jual Domestics - Information

Found JUAL excellent. Received my dishwasher yesterday after ordering it at 3pm the day before and i couldn't be happier.

I received a phone call from a member of the JUAL sales team about 5min after placing the order online and the operator was more than helpful in arranging delivery for the following day for me. Its great as when i look elsewhere other companies charge extra for a Saturday delivery.

I always say when a company has been bad but i think its only fair in this case to post when a company has been excellent from start to finish. I recommend this company and will use them again.

Yes

if you want good customer service stay
away fom JUAL store, unhelpful,
managers wont talk to customers,
head office never answer the phones in
customer service.
our oven is broke and has been since feb
cant get a replacement,or repair

No

Emily was very, very kind with me. Anyway I was buying a product that should be shipped in Rome (Italy) I still don't understand why when I asked for Iban code they refused and gave me only standard bank info that didn't match with specs asked by my online banking for international transfer. I had to change buyer (always from UK) that gave me the Iban code without problems, I sent them also the new SEPA transfer (thanks to European Central Bank for this innovation !!) so they received my money in their account in one day!

Yes

Jual are fantastic. I am so impressed by the whole thing, very good price by far for the Whirpool washing machine they delivered this morning, the professionalism of all the contacts, the confirmation letter that came and the very quick delivery. They did everything that they said spot on with no fuss. They rang me on Saturday morning saying they would deliver between 0600 and 0800 on Monday, how good is that for specifics... at 0630 Monday morning I heard a van's roller shutter rolling up and a minute later ring on bell. The Jual delivery guy was very courteous too and helpful. I will be buying off them again for sure.

Yes

Excellent Baumatic range cooker and splashback delivered and a real bargain. Staff were very helpful, friendly and knowledgeable on the phone and, once I had made my order, all details of the delivery day and time were given exactly. The nice chap who delivered the cooker arrived in the first hour of the delivery slot and he was very careful of doorways, radiators etc. All of this AND my old cooker taken away for only £5! Would recommend to everyone.

Yes