Whitebox - Information

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Need an appliance fast? ‘Whitebox Express’ offers 36 hour delivery on a wide range of products.
This retailer is ISIS accredited, click to read more about ISIS This retailer is IDIS accredited, click to read more about IDIS
Name Whitebox
Rating & reviews Retailer Rating: 4.49 / 5 367 reviews
Retailer Web Page Go to store Go to store
Payment Options Credit cards or Cheque
Refund Policy Full refund within 7 days of delivery if not happy for any
Return Policy 7 days
Delivery 2-5 working days
Cost of Delivery Free to UK addresses
Head Office Address Whitebox Europe Ltd, PO BOX 3379, Maidenhead, Berkshire, SL6 4WQ.
Telephone 0871 200 1523.
Telephone Order 0871 200 1523.
Low Price Guarantee No. But we try to be competitive and offer unbiased

Customer Satisfaction Evaluation Customer Satisfaction Evaluation

Overall purchase experience
4.5 / 5
4.5 / 5
Based on 367 reviews
Likelihood to buy again
4.5 / 5
4.5 / 5

Evaluation of Delivery

Customer support
4.2 / 5
4.2 / 5
On-time delivery
4.4 / 5
4.4 / 5
Product met expectations
4.6 / 5
4.6 / 5
Order tracking / status information
4.2 / 5
4.2 / 5
Availability of product you wanted
4.4 / 5
4.4 / 5

Evaluation of Purchase

Price
4.7 / 5
4.7 / 5
Payment options
4.6 / 5
4.6 / 5
Customer support
4.1 / 5
4.1 / 5
Delivery options
4.4 / 5
4.4 / 5
Product information
4.5 / 5
4.5 / 5
Website performance
4.5 / 5
4.5 / 5
Delivery & handling charges
4.6 / 5
4.6 / 5
Ease of placing the order
4.6 / 5
4.6 / 5
Product selection and availability
4.6 / 5
4.6 / 5
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Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 19/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Everything went very smoothly. The only small problem was we received 3 different delivery time slots. The first 7am to 6 pm, the second 9am to 12am and the third 11am to 2pm. We phoned up the company who were very helpful, they confirmed a 9 to 12 delivery.The fridge arrived at 9.10. This I understand was not Whitebox's error.

Review by Customer Satisfaction Evaluation submitted 18/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

i rang with a few queries which were dealt with easily every
thing she told me happened i especially liked the text message
the delivery man was very good he had to take the door knocker off you did what you said you would great job

Review by Customer Satisfaction Evaluation submitted 15/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Overall excellant service and delivered as promised and on time no problems.

Review by Customer Satisfaction Evaluation submitted 14/11/09 Report Review
Overall purchase experience
4 / 5
4 / 5
Comments

Everything was good up to delivery.The product arrived half an hour early.Luckily we had returned in time.The delivery men were extremely helpful.

Review by Customer Satisfaction Evaluation submitted 14/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

We will certainly recommend Whitebox for your efficiency in dealing with the order.

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