Play.com - Information

Name play.com
Rating & reviews Retailer rating: 3 / 5 1 reviews
Retailer Web Page Go to store Go to store
Head Office Address Sovereign House, Vision Park, Chivers Way, Histon, Cambridge CB24 9BY
Telephone 0845 800 1020
Fax 44(0)1223 484001
Number of Stores Online
Refund Policy You may return any unopened item within 7 days of receiving it, for a full refund.
Return Policy Valid for 28 days from receipt of an item
Payment Options Delta/Mastercard/Solo/Maestro/Visa/Visa Electron
Pay by Installment No
Delivery Free
Cost of Delivery Free

Customer reviews

Overall rating
3.0 / 5
3.0 / 5
Based on 1 review

Average ratings

Retailer's website
3.0 / 5
3.0 / 5
Ease of ordering
3.0 / 5
3.0 / 5
Items in stock
3.0 / 5
3.0 / 5
Sales service and warranty
3.0 / 5
3.0 / 5

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Technicks submitted 08/11/13 Report Review
Standard of service - ordering
3.0 / 5
3.0 / 5
Quality of retailer website
3.0 / 5
3.0 / 5
Standard of service - items in stock
3.0 / 5
3.0 / 5
Quality of sales service and warranty
3.0 / 5
3.0 / 5
Summary

The worst online experience I have ever had. this company is dishonest and completely unreliable.

This review of play.com was produced in November of 2013 after I discovered. on review of my credit card statements from June. I had not received a refund I had been promised. I followed all of their instructions for return of the product and was promised a refund within 3-5 days. I kept my proof of postage along with everything which was required. so my claim against them was without dispute.

The problem was. they delivered a different item to the one ordered. the item was returned. so now I am without both my money or any goods.

On chasing this up play.com . they sent me the following email which I quote:

I have spoken to our Merchant Helpdesk regarding the return of the item. Unfortunately. due to the amount of time elapsed we are unable to assist further and you will now need to claim through the small claims court. I apologise for any inconvenience caused.

Do you recommend this retailer?

No

All play.com products