Play.com - Information
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
The worst online experience I have ever had. this company is dishonest and completely unreliable.
This review of play.com was produced in November of 2013 after I discovered. on review of my credit card statements from June. I had not received a refund I had been promised. I followed all of their instructions for return of the product and was promised a refund within 3-5 days. I kept my proof of postage along with everything which was required. so my claim against them was without dispute.
The problem was. they delivered a different item to the one ordered. the item was returned. so now I am without both my money or any goods.
On chasing this up play.com . they sent me the following email which I quote:
I have spoken to our Merchant Helpdesk regarding the return of the item. Unfortunately. due to the amount of time elapsed we are unable to assist further and you will now need to claim through the small claims court. I apologise for any inconvenience caused.