Rating & reviews
Head Office Address
171 Victoria Street, London SW1E 5NN
08456 049 049
08456 049 050
08456 049 049
Number of Stores
29 Department Stores and 8 John Lewis At Home Stores
We always honour the manufacturer's guarantee period where offered; these are usually one year unless otherwise stated. Please see individual product pages for details. In addition to the first year manufacturer’s guarantee on large electrical domestic appliances, computers, non-portable hi-fi equipment, DVD and VHS players/recorders and camcorders, we provide a second year service guarantee at no extra cost . This includes accidental damage cover on large electrical domestic appliances only and, where appropriate, frozen food loss insurance, subject to certain terms and conditions listed below. If you've purchased a television, your service guarantee is automatically 5 years in total, or 3 years for a John Lewis large electrical domestic appliance.
Low Price Guarantee
Never Knowingly Undersold - We don't expect you to find a lower price at another high street competitor for the same product, sold with the same service conditions - but if you can, we'll match the price when you buy, or refund the difference for up to 28 days after you've purchased from us when you make a price match claim.We have shops, call centres and a website giving you flexibility in how and when you buy from us. The level of service we offer can't therefore be equalled by online or mail-order only retailers - and it's for this reason we don't match their prices. Examples include Dixons, Amazon or Play.com.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made in any of our stores or through Royal Mail. Visit our website for further details.
See Refund Policy
John Lewis and Waitrose Account Cards; Partnership Card™; Visa; MasterCard; Delta; Maestro; Solo; American Express and PayPal.John Lewis gift vouchers, partnership card vouchers; johnlewis.com - online gift certificates; and johnlewis.com - money-off coupons.
Pay by Installment
Standard UK delivery is FREE on all orders over £50, or on any order when you opt to Click & Collect from a chosen shop (selected items).
Cost of Delivery
We charge £3 for standard UK delivery on orders under £50. Next working day delivery pre-10.30am (£9.95), Next Working Day delivery and Named Day delivery (£6.95). Visit our website for further details and delivery options.