Electro Centre - Information

We have now been trading for 40 years to bring to our customers a wealth of experience and even cheaper prices than ever before.
NameElectro Centre
Rating & reviews Retailer Rating: 4.7 / 5 76 reviews
Retailer Web PageGo to store Go to store
Head Office Address261 Soho Road, Birmingham, B21 9RY
Telephone0121 5541878
Fax01215232426
Telephone Order0121 5541878
Number of Stores2
Refund PolicyYes: http://www.digital-point.co.uk/help.php
Payment OptionsVisa-Switch-Solo-Master Card
DeliveryNext Working Day
Return PolicyYes
GuaranteeManufacturers Guarantee
Pay by InstallmentInterest Free Finance Option Available
Cost of DeliveryPrices include Delivery

Customer Satisfaction Evaluation

Overall purchase experience
4.7 / 5
4.7 / 5
Based on  76 reviews
Likelihood to buy again
4.6 / 5
4.6 / 5

Evaluation of Purchase

Ease of placing the order
4.6 / 5
4.6 / 5
Product selection and availability
4.6 / 5
4.6 / 5
Product information
4.6 / 5
4.6 / 5
Price
4.8 / 5
4.8 / 5
Website performance
4.2 / 5
4.2 / 5
Payment options
4.6 / 5
4.6 / 5
Delivery options
4.2 / 5
4.2 / 5
Delivery & handling charges
4.8 / 5
4.8 / 5
Customer support
4.3 / 5
4.3 / 5

Evaluation of Delivery

Availability of product you wanted
4.7 / 5
4.7 / 5
Order tracking / status information
4.3 / 5
4.3 / 5
On-time delivery
4.6 / 5
4.6 / 5
Product met expectations
4.5 / 5
4.5 / 5
Customer support
4.4 / 5
4.4 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 02/07/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Everything went to plan, delivery men on time and most courteous, unpacking goods to make sure all was ok.

Review by Pricerunner Customer Satisfaction Evaluation submitted 26/06/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Vey fast delivery and able to track item easily.

Review by Pricerunner Customer Satisfaction Evaluation submitted 24/06/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Product availability and price, payment procedure on line and delivery advice contact ahead of delivery within a few days of order were all very good. Goods were inspected by the delivery team before asking me to sign any papers. Very satisfied with the service all round and more than happy to recommend Electro Centre. And the Samsung LED TV purchased - superb.

Review by Pricerunner Customer Satisfaction Evaluation submitted 22/06/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Prompt, professional transaction that was hassle free throughout. Good communication with regards to delivery. Very good value for money as i could not find this item any cheaper anywhere on the internet (and i can assure you i did try to look for it cheaper as most people would). I would definatley look at electro centre again for my next purchase. All in all i could'nt fault the service at all.

Review by Pricerunner Customer Satisfaction Evaluation submitted 22/06/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Quick delivery, product looks more expensive than it cost, best price on line.

Review by Pricerunner Customer Satisfaction Evaluation submitted 20/06/09 Report Review
Overall rating
1.0 / 5
1.0 / 5
Comments

order taken and payment taken then hours later phone call received to say out of stock no replacement choice offered . very unhelpful

Review by Pricerunner Customer Satisfaction Evaluation submitted 18/06/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

best service i have ever had from a online company.

Review by Pricerunner Customer Satisfaction Evaluation submitted 17/06/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Good service. Phoned me to confirm delivery and again afterwards to make sure all ok. Good service.

Review by Pricerunner Customer Satisfaction Evaluation submitted 12/06/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

I originally purchased the model below this one from a major high street store and they messed it up big style! I fortunately came across Electro Centre and found the next model up CHEAPER than what I had paid for my original one. That one I cancelled - as they messed up the delivery and bought from Electro Centre. I ordered it late morning on the Friday and it arrived at 11:20 on Saturday! They called to say it was going to be delivered and then on the day of delivery the called to say they would be there in around 10 mins. They were!! What more can you ask for - great price, free and quick delivery and kept informed of the process. Also, a follow up phone call to make sure we were happy. Not what I could say for the high street store - we had to call them, could not speak to the store directly and it took a week for them to find where the delivery was and then no apology!

I would highly recommend Electro Centre and will certainly be checking with them for future purchases first! The only negative comment would be that the website does not look that great and does not have much product detail but I researched my product extensively beforehand so I knew that it was what I was looking for.

Very happy with my purchase (LCD TV). Top marks 10/10 for everything.

Review by Pricerunner Customer Satisfaction Evaluation submitted 12/06/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

This is the second item I have ordered from electro-centre. The prices are always the lowest on kelkoo. The items are always delivered quickly and the drivers are helpful.

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