Marks & Spencer Appliances - Information

Marks & Spencer Kitchen Appliances –Great Quality Appliances at great prices!.
Name Marks & Spencer Appliances
Rating & reviews Retailer Rating: 4.46 / 5 102 reviews
Retailer Web Page Go to store Go to store
Payment Options Switch, Delta, MasterCard, American Express or Visa cards.
Refund Policy Refunds can only be made by the same method used for the purchase. If for any reason you need to return an item within 7 working days of receiving the delivery, please call the Marks & Spencer Appliances customer help line (Tel: 0870 197 4344)
Return Policy If goods are faulty, following confirmation by the manufacturer, you may return them free of charge by calling 0870 197 4344. If you do decide to return the goods to us for any other reason we do make a charge of £49.99 for collection.
Delivery All deliveries will be made to you by our courier. We do our your order for all mainland UK deliveries. Delivery available within a 4 hour window so you don’t have to wait in all day. A 2 men delivery team will inspect your appliance and remove the packag
Cost of Delivery Free Delivery
Head Office Address Marks & Spencer Appliances. Aspinall House, Middlebrook, Bolton, BL6 6QQ
Telephone 0870 197 4344
Fax 0870 9001 649
Telephone Order 0870 197 4344
Guarantee Standard Manufacturers Warranty

Customer Satisfaction Evaluation Customer Satisfaction Evaluation

Overall purchase experience
4.5 / 5
4.5 / 5
Based on 102 reviews
Likelihood to buy again
4.3 / 5
4.3 / 5

Evaluation of Delivery

Customer support
4.1 / 5
4.1 / 5
On-time delivery
4.2 / 5
4.2 / 5
Product met expectations
4.6 / 5
4.6 / 5
Order tracking / status information
4.2 / 5
4.2 / 5
Availability of product you wanted
4.5 / 5
4.5 / 5

Evaluation of Purchase

Price
4.3 / 5
4.3 / 5
Payment options
4.5 / 5
4.5 / 5
Customer support
4.2 / 5
4.2 / 5
Delivery options
4.6 / 5
4.6 / 5
Product information
4.3 / 5
4.3 / 5
Website performance
4.6 / 5
4.6 / 5
Delivery & handling charges
4.5 / 5
4.5 / 5
Ease of placing the order
4.7 / 5
4.7 / 5
Product selection and availability
4.5 / 5
4.5 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 22/11/09 Report Review
Overall purchase experience
4 / 5
4 / 5
Comments

The service was good, but let down by delivery company. No confirmation text or phone call evening before to notify the delivery slot. We had to phone and ask. Drivers themselves a bit late but excellent and they set the machine up quickly and without fuss. Full marks to them! Overall impression - good price and good service, but the latter needs a little fine-tuning.

Review by Customer Satisfaction Evaluation submitted 18/11/09 Report Review
Overall purchase experience
4 / 5
4 / 5
Comments

I ordered this product when my fridge freezer broke down so I had no fridge at all. I was prepared to wait some time for my chosen product but just before delivery, I was told there would be a further delay. If I had known the total length of time I would be without a fridge, I would not have ordered this product from you.

Review by Customer Satisfaction Evaluation submitted 17/11/09 Report Review
Overall purchase experience
3 / 5
3 / 5
Comments

Would want more opportunity to examine the item for any scratches etc prior to signing the delivery in good condition receipt

Review by Customer Satisfaction Evaluation submitted 14/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Quick, easy to use ordering and purchase service at M&S Appliances. Very satisfied with the purchase experience overall.

Review by Customer Satisfaction Evaluation submitted 04/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Very pleased especailly as there were some reviews that did not rate the delivery service but happily we took the chance and had no problems Thank you