PriceRunner > Marks & Spencer Appliances

Marks & Spencer Appliances - Information

Go to store

Marks & Spencer Kitchen Appliances –Great Quality Appliances at great prices!.

Name
		Marks & Spencer Appliances

			Rating & reviews  
			
					101 reviews
				
			Retailer Web Page
			
				Go to store 
				
				Payment Options
				Switch, Delta, MasterCard, American Express or Visa cards.
			
				Refund Policy
				Refunds can only be made by the same method used for the purchase. If for any reason you need to return an item within 7 working days of receiving the delivery, please call the Marks & Spencer Appliances customer help line (Tel: 0870 197 4344)
			
				Return Policy
				If goods are faulty, following confirmation by the manufacturer, you may return them free of charge by calling 0870 197 4344. If you do decide to return the goods to us for any other reason we do make a charge of £49.99 for collection.
			
				Delivery
				All deliveries will be made to you by our courier. We do our your order for all mainland UK deliveries. Delivery available within a 4 hour window so you don’t have to wait in all day. A 2 men delivery team will inspect your appliance and remove the packag
			
				Cost of Delivery
				Free Delivery
			
				Head Office Address
				Marks & Spencer Appliances. Aspinall House, Middlebrook, Bolton, BL6 6QQ
			
				Telephone
				0870 197 4344
			
				Fax
				0870 9001 649
			
				Telephone Order
				0870 197 4344
			
				Guarantee
				Standard Manufacturers Warranty

Customer Satisfaction Evaluation

Overall purchase experience

4.5 / 5

Based on 101 reviews

Likelihood to buy again

4.3 / 5

						Evaluation of Delivery
					
Customer support
							
							4.1 / 5
						
On-time delivery
							
							4.2 / 5
						
Product met expectations
							
							4.6 / 5
						
Order tracking / status information
							
							4.3 / 5
						
Availability of product you wanted
							
							4.5 / 5
						
						Evaluation of Purchase
					
Price
							
							4.3 / 5
						
Payment options
							
							4.5 / 5
						
Customer support
							
							4.2 / 5
						
Delivery options
							
							4.6 / 5
						
Product information
							
							4.3 / 5
						
Website performance
							
							4.6 / 5
						
Delivery & handling charges
							
							4.4 / 5
						
Ease of placing the order
							
							4.7 / 5
						
Product selection and availability
							
							4.5 / 5

See all aspects which upon the grade is set

See less aspects which upon the grade is set

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 18/11/09

Overall purchase experience

4 / 5

Comments

I ordered this product when my fridge freezer broke down so I had no fridge at all. I was prepared to wait some time for my chosen product but just before delivery, I was told there would be a further delay. If I had known the total length of time I would be without a fridge, I would not have ordered this product from you.

Review by Customer Satisfaction Evaluation submitted 17/11/09

Overall purchase experience

3 / 5

Comments

Would want more opportunity to examine the item for any scratches etc prior to signing the delivery in good condition receipt

Review by Customer Satisfaction Evaluation submitted 14/11/09

Overall purchase experience

5 / 5

Comments

Quick, easy to use ordering and purchase service at M&S Appliances. Very satisfied with the purchase experience overall.

Review by Customer Satisfaction Evaluation submitted 04/11/09

Overall purchase experience

5 / 5

Comments

Very pleased especailly as there were some reviews that did not rate the delivery service but happily we took the chance and had no problems Thank you

Review by Customer Satisfaction Evaluation submitted 03/11/09

Overall purchase experience

4 / 5

Comments

Customer Service: When I printed off my order I noticed I had typed the wrong Mobile phone number. I phoned Customer Services, my call was answered promptly, and they were polite and efficient and changed the number.

Delivery: I expected a text the evening before with a time slot. I didn't get this. I got a call at 10:15am saying delivery would be between 12 and 4pm, hence I 'wasted' most of the morning. M&S could do better.