Marks & Spencer Appliances - Information

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Marks & Spencer Kitchen Appliances –Great Quality Appliances at great prices!.
Name Marks & Spencer Appliances
Rating & reviews Retailer Rating: 4.46 / 5 102 reviews
Retailer Web Page Go to store Go to store
Payment Options Switch, Delta, MasterCard, American Express or Visa cards.
Refund Policy Refunds can only be made by the same method used for the purchase. If for any reason you need to return an item within 7 working days of receiving the delivery, please call the Marks & Spencer Appliances customer help line (Tel: 0870 197 4344)
Return Policy If goods are faulty, following confirmation by the manufacturer, you may return them free of charge by calling 0870 197 4344. If you do decide to return the goods to us for any other reason we do make a charge of £49.99 for collection.
Delivery All deliveries will be made to you by our courier. We do our your order for all mainland UK deliveries. Delivery available within a 4 hour window so you don’t have to wait in all day. A 2 men delivery team will inspect your appliance and remove the packag
Cost of Delivery Free Delivery
Head Office Address Marks & Spencer Appliances. Aspinall House, Middlebrook, Bolton, BL6 6QQ
Telephone 0870 197 4344
Fax 0870 9001 649
Telephone Order 0870 197 4344
Guarantee Standard Manufacturers Warranty

Customer Satisfaction Evaluation Customer Satisfaction Evaluation

Overall purchase experience
4.5 / 5
4.5 / 5
Based on 102 reviews
Likelihood to buy again
4.3 / 5
4.3 / 5

Evaluation of Delivery

Customer support
4.1 / 5
4.1 / 5
On-time delivery
4.2 / 5
4.2 / 5
Product met expectations
4.6 / 5
4.6 / 5
Order tracking / status information
4.2 / 5
4.2 / 5
Availability of product you wanted
4.5 / 5
4.5 / 5

Evaluation of Purchase

Price
4.3 / 5
4.3 / 5
Payment options
4.5 / 5
4.5 / 5
Customer support
4.2 / 5
4.2 / 5
Delivery options
4.6 / 5
4.6 / 5
Product information
4.3 / 5
4.3 / 5
Website performance
4.6 / 5
4.6 / 5
Delivery & handling charges
4.5 / 5
4.5 / 5
Ease of placing the order
4.7 / 5
4.7 / 5
Product selection and availability
4.5 / 5
4.5 / 5
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Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 03/11/09 Report Review
Overall purchase experience
4 / 5
4 / 5
Comments

Customer Service: When I printed off my order I noticed I had typed the wrong Mobile phone number. I phoned Customer Services, my call was answered promptly, and they were polite and efficient and changed the number.

Delivery: I expected a text the evening before with a time slot. I didn't get this. I got a call at 10:15am saying delivery would be between 12 and 4pm, hence I 'wasted' most of the morning. M&S could do better.

Review by Customer Satisfaction Evaluation submitted 02/11/09 Report Review
Overall purchase experience
4 / 5
4 / 5
Comments

Good service, products, speed of delivery and value for money.

Review by Customer Satisfaction Evaluation submitted 01/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Not quite the lowest price but reputation, quick availability of product and, from past experience, good delivery service made M&S the best buy for me.

Review by Customer Satisfaction Evaluation submitted 01/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

very straight forward to order and quick delivery. Costs in total better value than John Lewis. Will definately shop for white goods again with M and S online. Thank you.

Review by Customer Satisfaction Evaluation submitted 31/10/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Th e delivery service was particularly good, with many assurances that the delivery would be with the parameters quoted.

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