The Retail Factory - Information
NameThe Retail Factory
Head Office AddressThe Retail Factory, Weir House, Bailey Hills Road, Bingley, BD16 2RJ
Telephone0844 800 9305
Fax0871 714 3275
Telephone OrderYes - 0844 800 9305
Number of Stores0
Refund PolicyFaulty goods can be returned within six months. Wrong or mistakenly ordered products can be returned within 7 days in original condition, returns after this are subject to a 25% restocking fee. Exclusions apply.
Payment OptionsAll debit and credit cards or pay by credit account.
DeliveryFree delivery on orders over £30. Orders under this amount will incur a £6 delivery charge. Delivery charge for furniture is £15, for smoking signs is £3.50. Delivery is £22 for orders going anywhere outside UK mainland. Goods are delivered next working day.
Return PolicyFaulty goods can be returned within six months. Wrong or mistakenly ordered products can be returned within 7 days in original condition, returns after this are subject to a 25% restocking fee. Exclusions apply.
GuaranteeFaulty goods can be returned within six months. See individual product for further details as variations can apply.
Member CardN/A
Pay by InstallmentN/A
MembershipN/A
Cost of DeliveryFree on orders over £30. . Orders under this amount will incur a £6 delivery charge. Delivery charge for furniture is £15, for smoking signs is £3.50. Delivery is £22 for orders going anywhere outside UK mainland. Goods are delivered next working day.
Low Price GuaranteeWe promise that if one of our competitors can offer a lower price on a like for like basis, we will give you 100 per cent of the difference. Terms apply, see http://www.theretailfactory.co.uk/customer-service/price-promise.htm for more details.
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