Next Domestic Appliances - Information

Over 4000 appliances available online at Next Domestic Appliances. Rapid and Next day delivery available on selected products.
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Name Next Domestic Appliances
Rating & reviews Retailer Rating: 4.45 / 5 33 reviews
Retailer Web Page Go to store Go to store
Membership N/A
Payment Options Payment OptionsYou can pay with Switch, Delta, MasterCard, American Express or Visa cards.
Member Card N/A
Pay by Installment N/A
Refund Policy Refunds can only be made by the same method used for the purchase. If for any reason you need to return an item within 7 working days of receiving the delivery, please call the Sainsbury's Kitchen Appliances customer help line (Tel: 0844 844 8907 )
Return Policy If goods are faulty, following confirmation by the manufacturer, you may return them free of charge by calling 0844 844 8907. If you do decide to return the goods to us for any other reason we do make a charge of £49.99 for collection
Delivery All deliveries will be made to you by our courier. We do our best to secure delivery within 3-7 working days of the date of your order for all mainland UK deliveries. . Delivery available within a 4 hour window so you don’t have to wait in all day. A 2 me
Cost of Delivery £19.99
Head Office Address Next Domestic Appliances, Aspinall House Middlebrook Bolton BL6 6QQ
Fax 0870 9001 649
Telephone Order 0844 844 8907
Guarantee Standard Manufacturers Warranty
Low Price Guarantee See Website

Customer Satisfaction Evaluation Customer Satisfaction Evaluation

Overall purchase experience
4.5 / 5
4.5 / 5
Based on 33 reviews
Likelihood to buy again
4.3 / 5
4.3 / 5

Evaluation of Delivery

Customer support
4.2 / 5
4.2 / 5
On-time delivery
4.2 / 5
4.2 / 5
Product met expectations
4.6 / 5
4.6 / 5
Order tracking / status information
4.2 / 5
4.2 / 5
Availability of product you wanted
4.6 / 5
4.6 / 5

Evaluation of Purchase

Price
4.5 / 5
4.5 / 5
Payment options
4.7 / 5
4.7 / 5
Customer support
4.0 / 5
4.0 / 5
Delivery options
4.4 / 5
4.4 / 5
Product information
4.5 / 5
4.5 / 5
Website performance
4.6 / 5
4.6 / 5
Delivery & handling charges
3.5 / 5
3.5 / 5
Ease of placing the order
4.7 / 5
4.7 / 5
Product selection and availability
4.5 / 5
4.5 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 07/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Next Domestic Appliances had the best available price for the dishwasher, the ordering process was simple and the delivery times quick by comparison with the competition.

Review by Customer Satisfaction Evaluation submitted 28/10/09 Report Review
Overall purchase experience
4 / 5
4 / 5
Comments

Purchase was quick and easy but delivery was terrible. Was sent text and phone call to say delivery between 9-1pm. Phoned courier at 2pm as hadn't arrived, they contacted driver who said would be here within one hour and the driver would call me. Called again at 4pm but they were unable to contact driver. Finally arrived at 4.30pm with just a sorry for being late, no explanation. Not good enough

Review by Customer Satisfaction Evaluation submitted 25/10/09 Report Review
Overall purchase experience
4 / 5
4 / 5
Comments

The experience was very positive with quick ordering and prompt delivery. Unfortunately the connection service could not be done because of the type of socket we had, but the delivery man was fine about that and said it was a common problem. However we have not had the expected follow up call which he suggested we would receive, in which we could arrange for the connection fee to be refunded.

Review by Customer Satisfaction Evaluation submitted 17/10/09 Report Review
Overall purchase experience
4 / 5
4 / 5
Comments

The delivery was fast and efficient, the tumble dryer I bought takes a little longer to dry things than I'd hoped but the service from next was good and I would definitely use them again.

Review by Customer Satisfaction Evaluation submitted 08/10/09 Report Review
Overall purchase experience
4 / 5
4 / 5
Comments

We were called by Next to say the product was available nearly a month earlier than expected which was great.
We are very satisfied with the careful delivery.
Are happy with the four hour time slot we were given for delivery.
We will definitely consider using Next again for buying our domestic appliances.